:root{--font-sans:Inter, ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--background:#f5f7f8;--surface:#fff;--surface-raised:#fff;--surface-secondary:#f7f9fa;--surface-hover:#f2f7f5;--border:#dde3e9;--border-strong:#c6d0d8;--text-primary:#172233;--text-secondary:#697485;--text-muted:#7a8594;--heading:#102f4f;--accent:#148173;--accent-hover:#0e7165;--accent-soft:#e5f4f1;--accent-contrast:#fff;--link:#116f66;--success:#176a5e;--success-soft:#def1ed;--warning:#9a6712;--warning-soft:#fff7e7;--danger:#b54b54;--danger-soft:#fff0f1;--danger-contrast:#fff;--info:#2e6f9e;--info-soft:#e9f2f8;--input-background:#fff;--dialog-background:#fff;--sidebar-background:#fff;--workspace-background:#fbfcfb;--header-background:#fff;--surface-selected:#e5f4f1;--surface-unread:#f1faf6;--skeleton:#e6eeeb;--backdrop:#0718278f;--shadow-color:#132b4212;--ink:var(--text-primary);--muted:var(--text-secondary);--line:var(--border);--canvas:var(--background);--panel:var(--surface);--navy:var(--heading);--navy-2:#173e65;--teal:var(--accent);--green:var(--accent);--teal-soft:var(--accent-soft);--mint:var(--accent-soft);--surface-subtle:var(--surface-secondary);--line-soft:color-mix(in srgb, var(--border) 62%, transparent);--radius-control:9px;--radius-panel:13px;--focus-ring:0 0 0 3px #14817329;--shadow:0 8px 30px var(--shadow-color);--shadow-soft:var(--shadow);--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}:root[data-theme=dark]{--background:#0a100d;--surface:#141b17;--surface-raised:#1a231e;--surface-secondary:#0f1612;--surface-hover:#202b25;--border:#304139;--border-strong:#43574e;--text-primary:#eef4f1;--text-secondary:#c1cbc7;--text-muted:#91a09b;--heading:#f5faf7;--accent:#48b99a;--accent-hover:#5bc7a9;--accent-soft:#173b32;--accent-contrast:#071b16;--link:#78d7bd;--success:#79d1b7;--success-soft:#173a32;--warning:#e6bf73;--warning-soft:#3a2f19;--danger:#ef9ca3;--danger-soft:#40252a;--danger-contrast:#2b0b0f;--info:#9ac9e8;--info-soft:#1b342d;--input-background:#0f1612;--dialog-background:#1a231e;--sidebar-background:#0b1813;--workspace-background:#0a100d;--header-background:#141b17;--surface-selected:#173b32;--surface-unread:#19352f;--skeleton:#26372f;--backdrop:#02080dc2;--shadow-color:#00000057;--navy-2:#d7e9e3;--focus-ring:0 0 0 3px #48b99a47;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}*{box-sizing:border-box}html{background:var(--canvas)}body{color:var(--ink);background:var(--canvas);font-family:var(--font-sans);text-rendering:optimizelegibility;margin:0;font-size:14px;line-height:1.45}a{color:inherit}button,input,select,textarea{font:inherit}button,select{cursor:pointer}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline-offset:2px;outline:3px solid #14817340}.app-frame{grid-template-columns:248px 1fr;min-height:100vh;display:grid}.sidebar{color:#eaf1f5;background:linear-gradient(165deg,#105447 0%,#0c3f35 72%,#092f28 100%);flex-direction:column;height:100vh;padding:24px 16px 18px;display:flex;position:sticky;top:0;overflow-y:auto}.brand{font-family:var(--font-sans);letter-spacing:.01em;align-items:center;gap:10px;padding:0 10px 24px;font-size:20px;display:flex}.brand-mark{color:#fff;background:var(--teal);border-radius:10px;place-items:center;width:34px;height:34px;display:inline-grid;box-shadow:inset 0 0 0 1px #ffffff29}.tenant-logo{object-fit:contain;background:#fff;border-radius:9px;flex:none;width:38px;height:38px}.brand-copy{gap:3px;min-width:0;display:grid}.brand-copy strong{color:#fff;text-overflow:ellipsis;white-space:nowrap;font-size:16px;overflow:hidden}.brand-copy small{color:#9db1c1;letter-spacing:.08em;text-transform:uppercase;font:800 8px/1.25 Arial,sans-serif}.demo-workspace-badge{color:#bce9df;letter-spacing:.04em;text-transform:uppercase;background:#34ab971f;border:1px solid #8bd5c84d;border-radius:999px;width:fit-content;padding:2px 7px;font-size:8px;font-weight:800;line-height:1.4}.brand-muted{color:#9db1c1}.workspace-label{color:#8098ac;letter-spacing:.14em;text-transform:uppercase;padding:0 12px 9px;font-size:10px;font-weight:700}.sidebar nav{gap:5px;display:grid}.nav-link{color:#b8c8d4;border-radius:8px;align-items:center;gap:11px;padding:10px 12px;font-weight:600;text-decoration:none;display:flex}.nav-link:hover{color:#fff;background:#ffffff0f}.nav-link.active{color:#fff;background:#34ab9729;box-shadow:inset 3px 0 #43b09e}.nav-count{color:#10324d;text-align:center;background:#8bd5c8;border-radius:999px;min-width:20px;margin-left:auto;padding:2px 5px;font-size:9px}.sidebar-foot{margin-top:auto}.platform-attribution{color:#a9bac8;gap:3px;margin:0 10px 12px;font-size:8px;line-height:1.4;display:grid}.platform-attribution small{color:#7890a3}.compliance-note{color:#8fa7b9;align-items:center;gap:8px;margin:0 6px 14px;font-size:11px;display:flex}.user-card{border-top:1px solid #ffffff1a;align-items:center;gap:9px;padding:12px 8px 0;display:flex}.avatar{width:34px;height:34px;color:var(--success);background:var(--success-soft);border-radius:50%;flex:none;place-items:center;font-size:11px;font-weight:800;display:inline-grid}.user-meta{text-transform:capitalize;flex:1;min-width:0;display:grid}.user-meta strong{white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.user-meta small{color:#8ca2b3;margin-top:3px;font-size:10px}.icon-button{color:inherit;background:0 0;border:0;border-radius:7px;place-items:center;padding:7px;display:inline-grid}.icon-button:hover{background:#ffffff14}.main-content{min-width:0;padding:38px 44px 22px;container:workspace-main/inline-size}.page-header{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:24px;min-width:0;margin:0 0 28px;display:grid}.page-header h1,.panel h2,.modal h2,.login-panel h1{color:var(--navy);font-family:var(--font-sans);margin:3px 0 0;font-weight:700}.page-header h1{letter-spacing:-.02em;font-size:30px}.page-header p:not(.eyebrow){color:var(--muted);margin:8px 0 0}.eyebrow{color:var(--teal);letter-spacing:.14em;text-transform:uppercase;margin:0;font-size:10px;font-weight:800}.eyebrow.light{color:#70c4b6}.muted{color:var(--muted)}.metric-grid{grid-template-columns:repeat(5,minmax(0,1fr));gap:14px;margin-bottom:20px;display:grid}.metric-card{border:1px solid var(--line);background:var(--panel);border-radius:11px;align-items:center;gap:13px;min-height:98px;padding:18px;display:flex;box-shadow:0 4px 18px #132b420a}.metric-card>div{gap:4px;display:grid}.metric-card strong{font-family:var(--font-sans);font-size:25px;font-weight:700}.metric-card span:last-child{color:var(--muted);font-size:11px;font-weight:600}.metric-icon{border-radius:9px;place-items:center;width:38px;height:38px;display:grid}.metric-icon.blue{color:var(--info);background:var(--info-soft)}.metric-icon.green{color:var(--success);background:var(--success-soft)}.metric-icon.red{color:var(--danger);background:var(--danger-soft)}.metric-icon.violet{color:color-mix(in srgb, #a681d4 76%, var(--text-primary));background:color-mix(in srgb, #7a51a3 22%, var(--surface))}.metric-icon.amber{color:var(--warning);background:var(--warning-soft)}.panel{border:1px solid var(--line);background:var(--panel);box-shadow:var(--shadow);border-radius:11px;overflow:hidden}.panel-heading{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;min-height:74px;padding:18px 22px;display:flex}.panel-heading h2{font-size:18px}.resource-header-actions{align-items:center;gap:8px;display:flex}.resource-add-button{color:var(--success);border:1px solid color-mix(in srgb, var(--accent) 38%, var(--line));background:var(--accent-soft)}.resource-search{justify-content:flex-start}.resource-search .filter-label{width:min(620px,100%)}.resource-search .filter-label input{min-width:0}.resource-library{overflow:hidden}.resource-list{display:grid}.resource-row-link{border-bottom:1px solid var(--line-soft);min-width:0;color:inherit;align-items:center;gap:14px;padding:16px 22px;text-decoration:none;transition:background .15s,border-color .15s;display:flex}.resource-row-link:last-child{border-bottom:0}.resource-row-link:hover{background:var(--surface-hover)}.resource-row-link:focus-visible{z-index:1;outline-offset:-3px;position:relative}.resource-row-copy{flex:1;gap:4px;min-width:0;display:grid}.resource-row-copy strong{color:var(--navy);font-size:14px}.resource-row-copy small{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.resource-kind-icon{width:38px;height:38px;color:var(--success);background:var(--success-soft);border-radius:10px;flex:none;place-items:center;display:grid}.resource-kind-external{color:var(--info);background:var(--info-soft)}.resource-kind-file{color:#bfa2e3;background:color-mix(in srgb, #7a51a3 22%, var(--surface))}.resource-loading{min-height:110px;color:var(--muted);justify-content:center;align-items:center;gap:10px;display:flex}.loading-spinner{border:2px solid #cbd8d5;border-top-color:var(--teal);border-radius:50%;width:18px;height:18px;animation:.7s linear infinite resource-spin}@keyframes resource-spin{to{transform:rotate(360deg)}}.resource-error{border:1px solid color-mix(in srgb, var(--danger) 42%, var(--line));border-radius:var(--radius-control);color:var(--danger);background:var(--danger-soft);justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px;padding:12px 14px;display:flex}.resource-modal{width:min(640px,100%)}.resource-back-link{width:fit-content;color:var(--link);align-items:center;gap:7px;margin:-12px 0 18px;font-weight:700;text-decoration:none;display:inline-flex}.resource-detail-card{padding:28px}.resource-detail-heading{border-bottom:1px solid var(--line-soft);justify-content:space-between;align-items:flex-start;gap:24px;padding-bottom:22px;display:flex}.resource-detail-heading h2{letter-spacing:-.02em;margin:8px 0 6px;font-size:28px}.resource-detail-heading p{max-width:760px;color:var(--muted);margin:0}.resource-detail-meta{color:var(--muted);flex-wrap:wrap;align-items:center;gap:8px;font-size:11px;font-weight:700;display:flex}.resource-detail-meta span+span:before{color:#aab5bf;content:"·";margin-right:8px}.resource-detail-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px;display:flex}.resource-article-content{max-width:880px;color:var(--text-primary);white-space:pre-wrap;padding:28px 2px 10px;font-size:15px;line-height:1.75}.resource-destination-card{border:1px solid var(--line);border-radius:var(--radius-panel);background:var(--surface-subtle);align-items:center;gap:14px;margin-top:24px;padding:18px;display:flex}.resource-destination-card>svg{color:var(--teal);flex:none}.resource-destination-card>div{flex:1;gap:4px;min-width:0;display:grid}.resource-destination-card span{color:var(--muted);font-size:12px}.resource-file-actions{align-items:center;gap:8px;display:flex}.resource-file-actions .button{text-decoration:none}.resource-acknowledgment{border:1px solid color-mix(in srgb, var(--accent) 40%, var(--line));border-radius:var(--radius-panel);background:var(--mint);justify-content:space-between;align-items:center;gap:18px;margin-top:26px;padding:17px 18px;display:flex}.resource-acknowledgment>div{gap:4px;display:grid}.resource-acknowledgment span{color:var(--text-secondary);font-size:12px}.text-link,.back-link,.person-link{color:var(--link);font-weight:700;text-decoration:none}.text-link:hover,.back-link:hover,.person-link:hover{text-decoration:underline}.back-link{align-items:center;gap:6px;margin:-10px 0 18px;display:inline-flex}.table-wrap{width:100%;overflow-x:auto}table{border-collapse:collapse;width:100%}th{color:var(--text-muted);background:var(--surface-secondary);border-bottom:1px solid var(--line);letter-spacing:.08em;text-transform:uppercase;text-align:left;white-space:nowrap;padding:12px 18px;font-size:10px}td{border-bottom:1px solid var(--line-soft);vertical-align:middle;padding:15px 18px}tr:last-child td{border-bottom:0}tbody tr:hover{background:var(--surface-hover)}.table-sub{color:var(--muted);margin-top:4px;font-size:11px;display:block}.empty-cell{color:var(--muted);text-align:center;padding:32px!important}.member-cell{align-items:center;gap:10px;display:flex}.mono{font-family:SFMono-Regular,Consolas,monospace;font-size:11px}.status{color:#576272;white-space:nowrap;background:#edf1f3;border-radius:999px;align-items:center;width:max-content;padding:4px 8px;font-size:10px;font-weight:800;display:inline-flex}.status-active,.status-completed,.status-answered,.status-connected,.status-billable,.status-enrolled,.status-appointment_scheduled,.status-available,.status-approved,.status-recording_available{color:#176a5e;background:#def1ed}.status-missed,.status-failed,.status-disabled,.status-invalid_credentials,.status-disconnected,.status-non_billable,.status-do_not_contact{color:#9b4148;background:#f8e3e5}.status-manual_review,.status-pending,.status-invited,.status-working,.status-new,.status-ringing,.status-validating,.status-attention_required,.status-after_call_work{color:#8a641d;background:#f8efd8}.status-on_call{color:#2f607e;background:#e3eef4}.operational-status{--operational-color:#7b8794;--operational-bg:#eef1f3;width:max-content;max-width:100%;color:var(--operational-color);background:var(--operational-bg);white-space:nowrap;border-radius:999px;align-items:center;gap:6px;padding:4px 8px;font-size:10px;font-weight:800;line-height:1.25;display:inline-flex}.operational-status>i,.workforce-option>i{background:var(--operational-color);border-radius:50%;flex:none;width:7px;height:7px}.workforce-status-on-call{--operational-color:#087848;--operational-bg:#e2f3ea}.workforce-status-available{--operational-color:#087f8f;--operational-bg:#e1f3f5}.workforce-status-ringing{--operational-color:#5646c7;--operational-bg:#ebe9fb}.workforce-status-paused{--operational-color:#946413;--operational-bg:#fff2d7}.workforce-status-not-ready{--operational-color:#687787;--operational-bg:#edf1f4}.workforce-status-break,.workforce-status-lunch{--operational-color:#b95f13;--operational-bg:#fff0e2}.workforce-status-meeting,.workforce-status-training,.workforce-status-coaching{--operational-color:#7650b4;--operational-bg:#f0e9f9}.workforce-status-after-call-work{--operational-color:#496b8a;--operational-bg:#e8eff5}.workforce-status-offline{--operational-color:#798590;--operational-bg:#f0f2f3}.workforce-status-technical-issue{--operational-color:#a8444c;--operational-bg:#f8e7e8}.queue-operational-status-waiting{--operational-color:#5f6f7d;--operational-bg:#eef2f4}.queue-operational-status-next-up{--operational-color:#1766b1;--operational-bg:#e4effa}.queue-operational-status-priority{--operational-color:#9a3e59;--operational-bg:#fae8ed}.queue-operational-status-priority-pending{--operational-color:#946413;--operational-bg:#fff2d7}.queue-operational-status-not-in-queue{--operational-color:#7d8790;--operational-bg:#f1f3f4}.provider-badge{border:1px solid color-mix(in srgb, var(--info) 34%, var(--line));color:var(--info);background:var(--info-soft);border-radius:6px;padding:4px 8px;font-size:10px;font-weight:800;display:inline-flex}.toolbar{justify-content:space-between;align-items:center;gap:14px;min-height:48px;margin:-8px 0 16px;display:flex}.filter-label{color:var(--muted);align-items:center;gap:8px;font-size:12px;font-weight:700;display:flex}.filter-label select{width:auto;min-width:150px;padding:8px 32px 8px 10px}.button{border:1px solid #0000;border-radius:7px;justify-content:center;align-items:center;gap:7px;min-height:38px;padding:8px 14px;font-weight:700;display:inline-flex}.button.primary{color:var(--accent-contrast);background:var(--teal);box-shadow:0 4px 12px #14817326}.button.primary:hover{background:var(--accent-hover)}.button.secondary{color:var(--ink);background:var(--surface-raised);border-color:var(--line)}.button:disabled{opacity:.6;cursor:wait}.inline-message,.alert{color:var(--success);background:var(--success-soft);border-radius:7px;margin:0 0 14px;padding:10px 12px;font-size:12px}.alert{color:var(--danger);background:var(--danger-soft)}.readonly-badge{color:var(--text-secondary);align-items:center;gap:6px;font-size:11px;font-weight:700;display:inline-flex}.modal-backdrop{z-index:20;background:var(--backdrop);-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);place-items:center;padding:24px;display:grid;position:fixed;inset:0}.modal{border:1px solid var(--line);width:min(680px,100%);max-height:calc(100vh - 48px);color:var(--ink);background:var(--dialog-background);box-shadow:0 24px 80px var(--shadow-color);border-radius:13px;padding:24px;overflow-y:auto}.modal.narrow{width:min(500px,100%)}.modal-head{justify-content:space-between;align-items:flex-start;margin-bottom:22px;display:flex}.modal-head h2{font-size:23px}.modal .icon-button{color:var(--ink)}.telephony-readiness-backdrop{z-index:70}.telephony-readiness-modal{gap:16px;display:grid;overflow-x:hidden}.telephony-readiness-modal .modal-head{min-width:0;margin-bottom:0}.telephony-readiness-modal .modal-head>div{min-width:0}.telephony-readiness-copy{color:var(--muted);margin:0;line-height:1.65}.telephony-current-assignment{background:var(--teal-soft);border:1px solid #b9dbc8;border-radius:11px;align-items:center;gap:12px;min-width:0;padding:14px;display:flex}.telephony-current-assignment>span{color:#fff;background:var(--teal);border-radius:50%;flex:none;place-items:center;width:32px;height:32px;display:grid}.telephony-current-assignment>div{gap:3px;min-width:0;display:grid}.telephony-current-assignment small,.telephony-current-assignment p{color:var(--muted);overflow-wrap:anywhere;margin:0;font-size:11px}.telephony-current-assignment strong{color:var(--navy);overflow-wrap:anywhere;font-size:17px}.telephony-number-options{border:0;gap:8px;min-width:0;margin:0;padding:0;display:grid}.telephony-number-options legend{color:var(--navy);margin-bottom:6px;font-size:12px;font-weight:800}.telephony-number-options label{border:1px solid var(--line);background:var(--surface-raised);cursor:pointer;border-radius:10px;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:11px;min-width:0;padding:12px}.telephony-number-options label:has(input:checked){background:var(--teal-soft);border-color:#86c8aa;box-shadow:0 0 0 2px #07965214}.telephony-number-options input{width:18px;height:18px;accent-color:var(--teal);margin:0}.telephony-number-options label>span{gap:3px;min-width:0;display:grid}.telephony-number-options strong,.telephony-number-options small{overflow-wrap:anywhere}.telephony-number-options small{color:var(--muted);font-size:11px;font-weight:500}.telephony-readiness-actions{flex-wrap:wrap}.telephony-assignment-card{grid-column:1/-1}.telephony-assignment-summary{gap:4px;margin:14px 0;display:grid}.telephony-assignment-summary strong{color:var(--navy);font-size:20px}.telephony-assignment-summary span{color:var(--muted);font-size:12px}.telephony-assignment-summary small{color:var(--muted);font-size:11px;line-height:1.45}.form-grid{grid-template-columns:1fr 1fr;gap:16px;display:grid}.form-grid .full{grid-column:1/-1}.stack-form{gap:16px;display:grid}label{color:var(--text-secondary);gap:7px;font-size:11px;font-weight:800;display:grid}input,select,textarea{border:1px solid var(--border-strong);width:100%;color:var(--ink);background:var(--input-background);border-radius:7px;padding:10px 11px;font-weight:400}textarea{resize:vertical}input:hover,select:hover,textarea:hover{border-color:var(--border-strong)}.form-actions{justify-content:flex-end;gap:9px;margin-top:5px;display:flex}.form-hint{color:var(--muted);margin:-6px 0 0;font-size:11px}.simulator-sequence{color:var(--text-secondary);background:var(--surface-secondary);border-radius:8px;flex-wrap:wrap;align-items:center;gap:7px;margin:0;padding:12px;font-size:11px;display:flex}.simulator-sequence span{font-weight:700}.simulator-sequence b{color:var(--teal)}.padded-form{padding:22px}.detail-grid{grid-template-columns:minmax(0,1fr) minmax(0,1.1fr);gap:18px;margin-bottom:18px;display:grid}.call-grid{grid-template-columns:minmax(0,.9fr) minmax(380px,1.1fr)}.detail-card{padding:24px}.detail-title{align-items:center;gap:14px;margin-bottom:24px;display:flex}.detail-title h2{margin:0 0 7px;font-size:21px}.large-avatar{width:52px;height:52px;color:var(--success);background:var(--success-soft);font-family:var(--font-sans);border-radius:12px;place-items:center;font-size:18px;font-weight:700;display:grid}.large-avatar.call{color:var(--info);background:var(--info-soft)}.definition-list{gap:0;margin:0;display:grid}.definition-list div{border-bottom:1px solid var(--line-soft);grid-template-columns:120px 1fr;gap:12px;padding:12px 0;display:grid}.definition-list dt{color:var(--muted);align-items:center;gap:6px;font-size:11px;display:flex}.definition-list dd{word-break:break-word;margin:0;font-weight:600}.linked-record{background:var(--surface-secondary);color:var(--muted);border-radius:8px;justify-content:space-between;margin-top:18px;padding:13px;font-size:11px;display:flex}.linked-record a{color:var(--link);font-weight:800;text-decoration:none}.timeline{padding:8px 22px 20px}.timeline-item{border-bottom:1px solid var(--line-soft);grid-template-columns:14px 1fr;gap:10px;padding:15px 0;display:grid;position:relative}.timeline-item:last-child{border-bottom:0}.timeline-dot{border:2px solid var(--surface);background:var(--teal);width:8px;height:8px;box-shadow:0 0 0 2px color-mix(in srgb, var(--accent) 40%, var(--surface));border-radius:50%;margin-top:5px}.timeline-top{justify-content:space-between;align-items:center;gap:8px;display:flex}.timeline-item p{color:var(--text-secondary);margin:8px 0;line-height:1.5}.timeline-item small{color:var(--muted);margin-top:5px;display:block}.timeline.compact .timeline-item{padding:12px 0}.recording-list{gap:12px;padding:20px 22px;display:grid}.recording-card{border:1px solid var(--line);background:var(--surface-secondary);border-radius:9px;padding:15px}.recording-card>div{justify-content:space-between;align-items:center;gap:12px;display:flex}.recording-card dl{grid-template-columns:80px 1fr;gap:8px 12px;margin:15px 0 0;display:grid}.recording-card dt{color:var(--muted);font-size:11px}.recording-card dd{overflow-wrap:anywhere;min-width:0;margin:0}.call-review-trigger,.call-review-recording-trigger{color:inherit;text-align:left;background:0 0;border:0;padding:0}.call-review-trigger{color:var(--link);font-weight:800;text-decoration:none}.call-review-trigger:hover{text-decoration:underline}.call-review-recording-trigger{border-radius:999px}.call-review-dialog{width:min(760px,100%)}.call-review-body{gap:18px;display:grid}.call-review-summary{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;display:grid}.call-review-summary>div{border:1px solid var(--line);background:var(--surface-secondary);border-radius:9px;gap:5px;min-width:0;padding:12px;display:grid}.call-review-summary span{color:var(--muted);text-transform:uppercase;letter-spacing:.04em;font-size:10px;font-weight:750}.call-review-summary strong{overflow-wrap:anywhere}.call-review-section{border:1px solid var(--line);background:var(--surface);border-radius:11px;gap:14px;padding:18px;display:grid}.call-review-section-heading{align-items:center;gap:10px;display:flex}.call-review-section-heading h3{color:var(--navy);margin:2px 0 0;font-size:18px}.call-review-disposition{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 18px;margin:0;display:grid}.call-review-disposition>div{border-top:1px solid var(--line-soft);gap:4px;min-width:0;padding:11px 0;display:grid}.call-review-disposition dt{color:var(--muted);text-transform:uppercase;letter-spacing:.04em;font-size:10px;font-weight:750}.call-review-disposition dd{overflow-wrap:anywhere;margin:0}.call-recording-content{gap:12px;display:grid}.call-recording-state{border:1px solid var(--line);background:var(--surface-secondary);border-radius:9px;align-items:center;gap:11px;min-width:0;padding:13px;display:flex}.call-recording-state>div{flex:1;gap:3px;min-width:0;display:grid}.call-recording-state strong{color:var(--navy)}.call-recording-state p{color:var(--muted);margin:0;font-size:12px;line-height:1.45}.call-recording-state.state-ready{color:var(--success);background:var(--success-soft)}.call-recording-state.state-attention{color:var(--warning);background:var(--warning-soft)}.call-recording-player{border:1px solid var(--line);border-radius:9px;grid-template-columns:minmax(130px,.6fr) minmax(220px,1.4fr) auto;align-items:center;gap:12px;padding:13px;display:grid}.call-recording-player>div{gap:3px;min-width:0;display:grid}.call-recording-player small{color:var(--muted);overflow-wrap:anywhere}.call-recording-player audio{width:100%;min-width:0}.call-recording-player .button{white-space:nowrap}.call-review-footer{justify-content:flex-end;display:flex}.webhook-history{margin-bottom:18px}.detail-row{margin-top:18px}details summary{width:max-content;color:var(--link);cursor:pointer;margin-top:10px;font-size:11px;font-weight:700}.webhook-payload{color:#d8e7ef;white-space:pre-wrap;overflow-wrap:anywhere;background:#112c43;border-radius:8px;max-height:240px;margin:10px 0 0;padding:14px;font:11px/1.55 SFMono-Regular,Consolas,monospace;overflow:auto}.work-metrics{grid-template-columns:repeat(4,minmax(0,1fr))}.work-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.queue-list{display:grid}.queue-row{border-bottom:1px solid var(--line-soft);justify-content:space-between;align-items:center;gap:16px;min-width:0;padding:16px 22px;display:flex}.queue-row:last-child{border-bottom:0}.queue-row>div{gap:5px;min-width:0;display:grid}.queue-row strong{overflow-wrap:anywhere}.queue-row small{color:var(--muted);line-height:1.45}.queue-row .button{flex:none}.filter-group{align-items:center;gap:9px;min-width:0;display:flex}.filter-group select{width:auto;min-width:135px;padding:8px 30px 8px 10px}.pagination{border-top:1px solid var(--line);color:var(--muted);justify-content:space-between;align-items:center;gap:12px;padding:15px 18px;font-size:11px;display:flex}.pagination>div{align-items:center;gap:10px;display:flex}.workflow-summary{grid-template-columns:minmax(0,.75fr) minmax(0,1.25fr);gap:18px;margin-bottom:20px;display:grid}.workflow-summary>div{border:1px solid var(--line);background:var(--panel);box-shadow:var(--shadow);border-radius:11px;padding:20px 22px}.workflow-summary>div:first-child{align-content:center;gap:7px;display:grid}.workflow-summary span,.workflow-summary small{color:var(--muted);font-size:11px}.workflow-summary>div:first-child strong{color:var(--navy);font-family:var(--font-sans);font-size:28px;font-weight:700}.workflow-summary ul{gap:9px;margin:10px 0 0;padding:0;list-style:none;display:grid}.workflow-summary li{justify-content:space-between;align-items:center;gap:12px;display:flex}.inline-add-form{border-top:1px solid var(--line);background:var(--surface-secondary);grid-template-columns:minmax(220px,1fr) minmax(120px,.35fr) auto;align-items:end;gap:12px;padding:18px 22px;display:grid}.reassign-form{grid-template-columns:minmax(220px,.8fr) minmax(240px,1fr) auto}.checkbox-label{align-items:flex-start;gap:9px;line-height:1.45;display:flex}.checkbox-label input{width:auto;margin-top:1px}.task-actions{flex-wrap:wrap;gap:9px;margin-top:18px;display:flex}.action-form{gap:12px;margin-top:18px;display:grid}.legal-footer{color:#87919d;text-align:center;margin-top:30px;font-size:10px}.softphone-panel{z-index:30;border:1px solid color-mix(in srgb, var(--accent) 70%, white);color:#fff;background:linear-gradient(155deg,#0d5b4b,#093f35);border-radius:14px;width:min(340px,100vw - 32px);position:fixed;bottom:22px;right:22px;overflow:hidden;box-shadow:0 18px 55px #042d244d}.softphone-panel header{text-transform:uppercase;letter-spacing:.06em;border-bottom:1px solid #ffffff1f;justify-content:space-between;align-items:center;padding:12px 15px;font-size:11px;font-weight:800;display:flex}.softphone-panel header>span{align-items:center;gap:7px;display:flex}.softphone-status{color:#8de0d2;text-transform:uppercase;align-items:center;gap:5px;font-size:9px;display:inline-flex}.softphone-status.offline{color:#efb2b6}.softphone-call{text-align:center;gap:7px;padding:20px 18px 16px;display:grid}.softphone-call strong{font-family:var(--font-sans);font-size:23px;font-weight:700}.softphone-call small{color:#a9bdcb;font-size:10px}.call-timer{color:#8bd5c8;font:12px SFMono-Regular,Consolas,monospace}.softphone-controls{grid-template-columns:repeat(auto-fit,minmax(105px,1fr));gap:8px;padding:0 15px 17px;display:grid}.soft-control{color:#fff;background:#ffffff14;border:1px solid #ffffff24;border-radius:9px;place-items:center;gap:5px;min-height:58px;font-size:9px;font-weight:700;display:grid}.soft-control:hover{background:#ffffff24}.soft-control:disabled{opacity:.35;cursor:not-allowed}.soft-control.danger{background:#b54b5461;border-color:#eb7f8847}.softphone-error{color:#fac7ca;margin:-7px 15px 15px;font-size:10px}.softphone-call-error{z-index:32;border:1px solid color-mix(in srgb, var(--danger) 55%, var(--line));width:min(390px,100vw - 32px);color:var(--danger);background:var(--danger-soft);box-shadow:var(--shadow);border-radius:10px;padding:16px 18px;position:fixed;bottom:22px;right:22px}.softphone-call-error p{margin:6px 0 0;font-size:10px;line-height:1.55}.softphone-setup{z-index:25;border:1px solid var(--line);width:min(390px,100vw - 32px);color:var(--ink);background:var(--surface-raised);box-shadow:var(--shadow);border-radius:12px;align-items:center;gap:12px;padding:13px;display:flex;position:fixed;bottom:22px;right:22px}.softphone-setup>span{flex:1;gap:3px;min-width:0;display:grid}.softphone-setup small{color:var(--muted);font-size:10px}.softphone-setup .button{min-height:34px;font-size:11px}.inbound-sound-setup{z-index:24;border:1px solid color-mix(in srgb, var(--accent) 36%, var(--line));width:min(420px,100vw - 32px);color:var(--ink);background:var(--surface-raised);box-shadow:var(--shadow);border-radius:12px;align-items:center;gap:12px;padding:13px;display:flex;position:fixed;bottom:22px;right:22px}.inbound-sound-setup>span{flex:1;gap:3px;min-width:0;display:grid}.inbound-sound-setup small{color:var(--muted);font-size:10px;line-height:1.4}.inbound-sound-setup .button{white-space:nowrap;flex:none;min-height:34px;font-size:11px}.application-update-toast{z-index:24;border:1px solid var(--line);width:min(340px,100vw - 32px);color:var(--navy);background:color-mix(in srgb, var(--surface-raised) 97%, transparent);box-shadow:0 16px 44px var(--shadow-color);border-radius:13px;align-items:flex-start;gap:11px;padding:15px;display:flex;position:fixed;bottom:22px;right:22px}.application-update-toast.telephony-stacked{bottom:276px}.application-update-icon{width:34px;height:34px;color:var(--teal);background:var(--mint);border-radius:10px;flex:none;place-items:center;display:grid}.application-update-copy{flex:1;min-width:0}.application-update-copy>strong{font-size:13px;display:block}.application-update-copy>p{color:var(--muted);margin:4px 0 12px;font-size:11px;line-height:1.45}.application-update-actions{justify-content:flex-end;align-items:center;gap:8px;display:flex}.application-update-actions .button{min-height:34px;padding:7px 12px;font-size:10px}.incoming-call-backdrop{z-index:92;background:var(--backdrop);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);place-items:center;padding:24px;display:grid;position:fixed;inset:0}.incoming-call-card{border:1px solid var(--line);width:min(390px,100%);color:var(--ink);background:var(--dialog-background);text-align:center;border-radius:18px;padding:34px;box-shadow:0 30px 90px #0000004d}.incoming-call-card h2{color:var(--navy);font:700 30px var(--font-sans);margin:10px 0}.incoming-call-card>p:not(.eyebrow){color:var(--muted)}.incoming-call-card>div{grid-template-columns:1fr 1fr;gap:11px;margin-top:25px;display:grid}.incoming-call-card>.text-button{margin-top:14px}.incoming-pulse{color:#fff;background:var(--teal);border-radius:50%;place-items:center;width:66px;height:66px;margin:0 auto 18px;display:grid;box-shadow:0 0 0 10px #1481731a}.operations-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin-bottom:18px;display:grid}.billing-tabs{flex-wrap:wrap;gap:8px;margin-bottom:18px;display:flex}.billing-tabs button{border:1px solid var(--line);color:var(--text-secondary);background:var(--surface-raised);border-radius:999px;padding:8px 13px;font-size:11px;font-weight:800}.billing-tabs button.active{color:var(--accent-contrast);border-color:var(--teal);background:var(--teal)}.disclosure-card{border:1px solid color-mix(in srgb, var(--accent) 36%, var(--line));color:var(--success);background:var(--success-soft);border-radius:10px;margin-bottom:18px;padding:15px 18px;line-height:1.55}.billing-action-row{flex-wrap:wrap;gap:9px;margin:18px 0;display:flex}.health-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.health-grid>div{border:1px solid var(--line);background:var(--surface-secondary);border-radius:9px;padding:15px}.health-grid small{color:var(--muted);margin-bottom:7px;display:block}.platform-archive-filters{grid-template-columns:minmax(240px,1.6fr) repeat(4,minmax(130px,.7fr));align-items:end;gap:12px;margin-bottom:18px;padding:18px;display:grid}.platform-archive-filters label{min-width:0;color:var(--text-secondary);gap:6px;font-size:11px;font-weight:800;display:grid}.platform-archive-filters input,.platform-archive-filters select{width:100%;min-width:0}.platform-archive-filters .platform-sale-filter{align-self:end}.platform-archive-filters label small{color:var(--muted);font-size:10px;font-weight:600;line-height:1.35}.platform-archive-panel{min-width:0}.platform-archive-tenant-summary{justify-content:space-between;align-items:center;gap:18px;margin:16px 0;display:flex}.platform-archive-tenant-summary h2{margin:2px 0 0}.platform-archive-tenant-summary dl{flex-wrap:wrap;justify-content:flex-end;gap:14px 28px;margin:0;display:flex}.platform-archive-tenant-summary dl div{gap:3px;display:grid}.platform-archive-tenant-summary dt{color:var(--muted);text-transform:uppercase;font-size:10px;font-weight:800}.platform-archive-tenant-summary dd{margin:0;font-weight:750}.platform-archive-company{gap:3px;display:grid}.platform-archive-company a,.platform-archive-card a:not(.button){color:var(--success);font-weight:800;text-decoration:none}.platform-archive-company small,.platform-archive-card small{color:var(--muted)}.platform-archive-table-wrap{max-width:100%}.platform-archive-table th,.platform-archive-table td{vertical-align:middle;white-space:nowrap}.platform-archive-table td:first-child{white-space:normal;min-width:170px}.table-subline{color:var(--muted);margin-top:4px;display:block}.platform-archive-card-list{display:none}.platform-archive-card{border:1px solid var(--line);background:var(--surface-secondary);border-radius:12px;gap:14px;padding:18px;display:grid}.platform-archive-card>div:first-child{gap:4px;display:grid}.platform-archive-card dl{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:0;display:grid}.platform-archive-card dl div{gap:3px;min-width:0;display:grid}.platform-archive-card dt{color:var(--muted);text-transform:uppercase;font-size:10px;font-weight:800}.platform-archive-card dd{overflow-wrap:anywhere;margin:0}.platform-archive-boundary{margin-top:12px}.platform-archive-breadcrumbs{flex-wrap:wrap;align-items:center;gap:10px 18px;margin-bottom:16px;display:flex}.platform-archive-breadcrumbs a{color:var(--success);font-weight:800;text-decoration:none}.platform-call-detail{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;display:grid}.platform-call-detail>section:first-child,.platform-call-detail>section:nth-child(3),.platform-call-detail>section:last-child{grid-column:1/-1}.platform-call-overview-list{grid-template-columns:repeat(3,minmax(0,1fr))}.reason-list{flex-wrap:wrap;gap:7px;margin:12px 0;padding:0;list-style:none;display:flex}.reason-code{color:var(--info);background:var(--info-soft);border-radius:6px;padding:5px 8px;font:10px SFMono-Regular,Consolas,monospace}.settings-table input,.settings-table select{min-width:110px}.panel-body{padding:20px 22px}.ai-warning{border:1px solid color-mix(in srgb, var(--warning) 42%, var(--line));color:var(--warning);background:var(--warning-soft);border-radius:10px;gap:5px;margin-bottom:18px;padding:15px 18px;display:grid}.ai-warning span,.locked-setting{font-size:11px}.ai-summary-card{margin-bottom:18px}.documentation-summary{color:var(--text-secondary);margin:22px 0;font-size:15px;line-height:1.7}.transcript-list,.documentation-facts,.compliance-grid{gap:12px;padding:20px 22px;display:grid}.transcript-segment,.fact-card,.compliance-card{border:1px solid var(--line);background:var(--surface-secondary);border-radius:9px;padding:16px}.transcript-segment>p,.fact-card>p,.compliance-card>p{color:var(--text-secondary);line-height:1.65}.segment-meta{color:var(--muted);flex-wrap:wrap;align-items:center;gap:10px;font-size:10px;display:flex}.segment-meta strong{color:var(--navy);font-size:12px}.segment-edit-form{background:var(--surface-secondary);border-radius:8px;margin-top:14px;padding:15px}.fact-card>small,.compliance-card small{color:var(--muted);line-height:1.55;display:block}.simple-list{color:var(--text-secondary);gap:10px;margin:0;padding:20px 40px;display:grid}.login-page{background:#fff;grid-template-columns:minmax(430px,.82fr) minmax(460px,1.18fr);min-height:100vh;display:grid}.login-panel{width:min(420px,100% - 48px);margin:auto}.login-brand{color:var(--navy);font-family:var(--font-sans);align-items:center;gap:10px;margin-bottom:72px;font-size:20px;font-weight:700;display:flex}.login-heading{align-items:center;gap:14px;display:flex}.login-heading h1{font-size:32px}.login-icon{width:46px;height:46px;color:var(--teal);background:var(--teal-soft);border-radius:12px;place-items:center;display:grid}.login-panel>.muted{margin:14px 0 28px;line-height:1.6}.login-foot{color:#89939e;margin-top:28px;font-size:10px;line-height:1.5}.login-aside{color:#fff;background:radial-gradient(circle at 68% 24%,#33998952,#0000 24%),linear-gradient(145deg,#17486d,#0c2b47 62%,#0a263f);align-items:flex-end;padding:64px;display:flex}.login-aside>div{max-width:560px}.login-aside h2{font-family:var(--font-sans);letter-spacing:-.035em;margin:10px 0 16px;font-size:clamp(38px,5vw,66px);font-weight:750;line-height:1.02}.login-aside p:not(.eyebrow){color:#b8cad7;max-width:500px;font-size:16px;line-height:1.65}.form-message,.form-error{color:var(--success);background:var(--success-soft);border-radius:8px;margin:0 0 16px;padding:11px 14px;font-size:12px}.form-error{color:var(--danger);background:var(--danger-soft)}.text-button{width:max-content;color:var(--link);background:0 0;border:0;align-items:center;gap:6px;padding:0;font-size:11px;font-weight:800;display:inline-flex}.workspace-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin-bottom:18px;display:grid}.occupancy-row{border-bottom:1px solid #edf0f2;grid-template-columns:minmax(130px,.7fr) 1fr 50px;align-items:center;gap:14px;padding:16px 22px;display:grid}.occupancy-row>div:first-child{gap:4px;display:grid}.occupancy-row small{color:var(--muted)}.occupancy-row b{color:var(--navy);text-align:right}.occupancy-meter{background:var(--surface-hover);border-radius:999px;height:8px;overflow:hidden}.occupancy-meter span{border-radius:inherit;background:linear-gradient(90deg, var(--teal), color-mix(in srgb, var(--accent) 70%, var(--info)));height:100%;display:block}.personal-score-grid{background:var(--line);grid-template-columns:repeat(7,minmax(110px,1fr));gap:1px;display:grid}.personal-score-grid>div{background:var(--surface);gap:8px;padding:20px;display:grid}.personal-score-grid span{color:var(--muted);text-transform:uppercase;font-size:10px;font-weight:800}.personal-score-grid strong{color:var(--navy);font:700 21px var(--font-sans)}.inline-create{grid-template-columns:minmax(190px,1fr) repeat(3,minmax(150px,.7fr)) auto;align-items:end;gap:14px;margin-bottom:18px;padding:18px 20px;display:grid}.inline-create h2,.message-create h2{margin-top:3px;font-size:18px}.inline-create small{color:var(--muted);font-weight:500}.kanban-board{grid-template-columns:repeat(7,minmax(230px,1fr));gap:13px;padding-bottom:14px;display:grid;overflow-x:auto}.kanban-column{border:1px solid var(--line);background:var(--surface-secondary);border-radius:11px;min-height:420px;overflow:hidden}.kanban-column>header{border-bottom:1px solid var(--line);background:var(--surface-raised);padding:14px 15px}.kanban-column>header>div{justify-content:space-between;align-items:center;gap:10px;display:flex}.kanban-column>header span{color:var(--text-secondary);text-transform:uppercase;font-size:11px;font-weight:900}.kanban-column>header strong{min-width:24px;color:var(--info);background:var(--info-soft);text-align:center;border-radius:999px;padding:3px 7px;font-size:10px}.kanban-stack{align-content:start;gap:10px;padding:10px;display:grid}.kanban-empty{color:#8b969e;text-align:center;padding:28px 10px;font-size:11px}.lead-card{border:1px solid var(--line);background:var(--surface);box-shadow:0 4px 12px var(--shadow-color);border-radius:9px;gap:13px;padding:14px;display:grid}.lead-card-top{justify-content:space-between;align-items:flex-start;gap:8px;display:flex}.lead-card-top>div{gap:5px;min-width:0;display:grid}.lead-card-top a{color:var(--navy);font-weight:850;text-decoration:none}.lead-card small{color:var(--muted);font-size:10px}.lead-card dl{gap:6px;margin:0;display:grid}.lead-card dl>div{justify-content:space-between;gap:8px;display:flex}.lead-card dt{color:var(--muted);font-size:10px}.lead-card dd{color:var(--text-secondary);text-align:right;margin:0;font-size:10px;font-weight:700}.compact-field select{padding:8px;font-size:11px}.mini-timeline{border-top:1px solid var(--line-soft);gap:8px;padding-top:10px;display:grid}.mini-timeline>div{color:var(--text-secondary);gap:7px;font-size:10px;display:flex}.mini-timeline svg{color:var(--teal);flex:none;margin-top:2px}.mini-timeline span{gap:3px;display:grid}.callback-grid,.qa-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;padding:20px 22px;display:grid}.callback-card,.qa-card{border:1px solid var(--line);background:var(--surface-secondary);border-radius:10px;align-content:start;gap:14px;padding:17px;display:grid}.callback-card.is-due{border-color:color-mix(in srgb, var(--danger) 48%, var(--line));box-shadow:inset 3px 0 var(--danger)}.callback-card p,.qa-card p{color:var(--text-secondary);margin:0;font-size:11px;line-height:1.55}.callback-time{color:var(--info);background:var(--info-soft);border-radius:8px;align-items:center;gap:11px;padding:12px;display:flex}.callback-time div{gap:4px;display:grid}.callback-time small{color:var(--text-secondary);font-size:10px}.qa-score{color:var(--warning);align-items:baseline;gap:5px;display:flex}.qa-score svg{fill:currentColor;align-self:center}.qa-score strong{font:700 34px var(--font-sans)}.qa-score span{color:var(--muted);font-size:11px}.people-picker{grid-template-columns:minmax(240px,.45fr) minmax(320px,.55fr);align-items:end;gap:20px;margin-bottom:18px;padding:18px 20px;display:grid;position:relative}.people-picker h2{margin-top:3px;font-size:18px}.people-search{position:relative}.people-search svg{z-index:1;color:var(--muted);position:absolute;top:50%;left:14px;transform:translateY(-50%)}.people-search input{width:100%;padding-left:42px}.people-results{z-index:20;border:1px solid var(--line);background:var(--surface-raised);width:min(520px,100% - 40px);box-shadow:0 14px 34px var(--shadow-color);border-radius:10px;position:absolute;top:calc(100% - 10px);right:20px;overflow:hidden}.people-results button{border:0;border-bottom:1px solid var(--line-soft);width:100%;color:inherit;background:var(--surface-raised);text-align:left;align-items:center;gap:11px;padding:12px 14px;display:flex}.people-results button:hover,.people-results button:focus-visible{background:var(--surface-hover)}.people-results button>span:last-child{gap:3px;display:grid}.people-results small{color:var(--muted);font-size:10px}.people-results>p{color:var(--muted);margin:0;padding:16px}.person-avatar{width:34px;height:34px;color:var(--teal);background:var(--mint);border-radius:50%;place-items:center;display:grid}.messaging-layout{grid-template-columns:minmax(260px,.32fr) minmax(0,.68fr);gap:18px;min-height:620px;display:grid}.thread-list{align-self:stretch}.thread-row{border:0;border-top:1px solid var(--line-soft);width:100%;color:inherit;background:var(--surface-raised);text-align:left;justify-content:space-between;align-items:center;gap:10px;padding:15px 18px;display:flex}.thread-row:hover,.thread-row.active{background:var(--surface-hover)}.thread-row span{gap:5px;display:grid}.thread-row small{color:var(--muted);font-size:10px}.thread-row i{background:var(--teal);border-radius:50%;width:8px;height:8px}.conversation{grid-template-rows:auto 1fr auto;display:grid}.message-stream{background:var(--surface-secondary);align-content:start;gap:13px;max-height:490px;padding:22px;display:grid;overflow-y:auto}.message-stream article{border:1px solid var(--line);background:var(--surface-raised);border-radius:10px;width:min(78%,680px);padding:13px 15px}.message-stream article>div{justify-content:space-between;gap:12px;display:flex}.message-stream small{color:var(--muted);font-size:9px}.message-stream p{color:var(--text-secondary);margin:9px 0 0;font-size:12px;line-height:1.55}.message-composer{border-top:1px solid var(--line);grid-template-columns:1fr auto;align-items:end;gap:12px;padding:16px;display:grid}.message-composer textarea{min-height:70px}.status-online,.status-approved,.status-commission_paid,.status-retention_tracking,.status-completed{color:#176a5e;background:#def1ed}.status-due,.status-high_review,.status-open{color:#9b4148;background:#f8e3e5}.status-scheduled,.status-in_review,.status-carrier_pending,.status-enrollment_submitted{color:#8a641d;background:#f8efd8}.application-create{grid-template-columns:minmax(180px,1fr) repeat(3,minmax(150px,.72fr)) auto}.evidence-create{grid-template-columns:minmax(170px,.8fr) repeat(4,minmax(150px,1fr)) auto}.compliance-layout{grid-template-columns:minmax(0,1fr) minmax(280px,.35fr);display:grid}.checklist-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-top:18px;display:grid}.ai-side-panel{border-left:1px solid var(--line);background:var(--surface-secondary);padding:22px}.ai-side-panel h3{color:var(--navy);margin:5px 0 16px}.ai-side-panel>div:not(.task-actions){border-bottom:1px solid #dfe7ea;padding:12px 0}.ai-side-panel p{color:var(--text-secondary);font-size:11px;line-height:1.55}.ai-artifact-panel{margin-bottom:18px}.ai-artifact-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;padding:20px 22px;display:grid}.ai-artifact-card{border:1px solid var(--line);background:var(--surface-secondary);border-radius:11px;min-width:0;padding:18px}.ai-artifact-card h3{max-width:720px;color:var(--heading);font:700 16px/1.55 var(--font-sans);margin:5px 0 0}.evidence-value-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin:18px 0;display:grid}.evidence-value{border-left:3px solid var(--accent);background:var(--surface-raised);border-radius:7px;padding:11px}.evidence-value.status-unknown{border-color:var(--border-strong);background:var(--surface-hover)}.evidence-value.status-conflicting{border-color:var(--danger);background:var(--danger-soft)}.evidence-value>div{justify-content:space-between;align-items:center;gap:8px;display:flex}.evidence-value p{color:var(--text-secondary);margin:8px 0;font-size:11px;line-height:1.45}.evidence-value small,.model-meta{color:var(--muted);font-size:9px}.citation-links{flex-wrap:wrap;gap:7px;margin:12px 0;display:flex}.citation-links a{color:var(--link);background:var(--accent-soft);border-radius:6px;padding:5px 8px;font-size:9px;font-weight:800;text-decoration:none}.artifact-edit-label{gap:6px;margin-top:16px;display:grid}.qa-ai-panel{border:1px solid var(--line);background:var(--surface-hover);border-radius:8px;gap:10px;padding:13px;display:grid}.qa-suggestion{border-top:1px solid #d7e6e4;padding-top:9px}.qa-suggestion>strong{color:var(--navy);text-transform:capitalize;font-size:10px}.qa-suggestion small{color:var(--muted);font-size:9px;display:block}.search-form{grid-template-columns:1fr minmax(150px,.2fr) auto;align-items:end;gap:14px;margin-bottom:18px;padding:20px 22px;display:grid}.search-form label:first-child{gap:9px}.search-results{gap:0;display:grid}.search-result{border-top:1px solid var(--line);padding:20px 22px}.search-result>div{color:var(--muted);align-items:center;gap:10px;font-size:10px;display:flex}.search-result time{margin-left:auto}.search-result h3{color:var(--navy);margin:12px 0 7px}.search-result p{max-width:900px;color:var(--text-secondary);line-height:1.6}.insight-grid{background:var(--line);grid-template-columns:repeat(4,minmax(0,1fr));gap:1px;display:grid}.insight-card{background:var(--surface);gap:8px;padding:20px;display:grid}.insight-card>span{color:var(--muted);text-transform:uppercase;font-size:10px;font-weight:800}.insight-card>strong{color:var(--navy);font:700 28px var(--font-sans)}.setup-days{border:1px solid var(--line);border-radius:8px;flex-wrap:wrap;gap:12px;padding:14px;display:flex}.setup-days label,.check-row{align-items:center;gap:7px;display:flex}.setup-days input,.check-row input{width:auto}.people-invite{grid-template-columns:minmax(180px,1.3fr) repeat(5,minmax(125px,1fr)) auto}.wage-value,.wage-editor{align-items:center;gap:8px;min-width:145px;display:flex}.wage-editor input{width:86px;min-height:34px;padding:6px 8px}.candidate-offer{border:1px solid var(--line);background:var(--mint);color:var(--ink);border-radius:10px;gap:6px;margin-top:12px;padding:9px 12px;display:inline-flex}.button-row,.management-actions,.employee-statuses{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.text-button{color:var(--teal);cursor:pointer;font:inherit;background:0 0;border:0;padding:0;font-weight:750}.text-button.danger{color:var(--danger)}.button.danger{border-color:var(--danger);color:var(--danger-contrast);background:var(--danger)}.employee-hero{align-items:center;gap:18px;display:flex}.employee-hero>div:nth-child(2){flex:1}.avatar.large{width:56px;height:56px;font-size:17px}.employee-tabs{z-index:3;border:1px solid var(--line);background:color-mix(in srgb, var(--surface-raised) 96%, transparent);border-radius:9px;gap:7px;margin:12px 0;padding:9px;display:flex;position:sticky;top:0;overflow-x:auto}.employee-tabs a{color:var(--navy);flex:none;padding:7px 10px;font-size:11px;font-weight:800;text-decoration:none}.management-actions{margin-top:18px}.management-actions label{min-width:180px}.workforce-now{grid-template-columns:minmax(180px,1fr) auto minmax(420px,2fr);align-items:center;gap:22px;display:grid}.state-form,.override-form{grid-template-columns:repeat(3,minmax(120px,1fr)) auto;align-items:end;gap:9px;display:grid}.team-workforce-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.workforce-person{border:1px solid var(--line);border-radius:9px;gap:14px;padding:16px;display:grid}.workforce-person header{justify-content:space-between;gap:10px;display:flex}.workforce-person header div{gap:4px;display:grid}.workforce-person small{color:var(--muted)}.workforce-person dl{grid-template-columns:repeat(4,1fr);gap:7px;margin:0;display:grid}.workforce-person dl div{background:var(--surface-secondary);border-radius:7px;gap:3px;padding:8px;display:grid}.workforce-person dt{color:var(--muted);text-transform:uppercase;font-size:9px}.workforce-person dd{color:var(--navy);margin:0;font-weight:800}.workforce-person .override-form{grid-template-columns:1fr 1fr}.workforce-person .override-form input{grid-column:1/-1}.invitation-page{background:linear-gradient(140deg,#edf6f4,#f7f8f9 55%,#e8eef4);min-height:100vh;padding:44px 18px}.invitation-card{background:#fff;border:1px solid #102f4f1f;border-radius:14px;width:min(850px,100%);margin:0 auto;padding:36px;box-shadow:0 22px 70px #102f4f1f}.invitation-card h1{color:var(--navy);font:750 35px var(--font-sans)}.invitation-card .login-brand{margin-bottom:30px}.invitation-complete{max-width:580px;padding:25px 0}.invitation-complete .button{margin-top:16px;text-decoration:none;display:inline-flex}.branding-layout{grid-template-columns:minmax(0,1fr) minmax(280px,.42fr);align-items:start;gap:18px;display:grid}.logo-picker input{background:#f7f9fa;padding:9px}.brand-preview{padding:24px;position:sticky;top:16px}.brand-preview-lockup{color:var(--accent-contrast);background:var(--accent);border-radius:10px;align-items:center;gap:13px;margin:22px 0;padding:20px;display:flex}.brand-preview-lockup img{object-fit:contain;background:#fff;border-radius:9px;width:48px;height:48px}.brand-preview-lockup>span:last-child{gap:4px;display:grid}.brand-preview-lockup strong{font:700 18px var(--font-sans)}.brand-preview-lockup small{color:#aebdca;text-transform:uppercase;font-size:9px}.brand-preview>p{color:var(--muted);line-height:1.55}.brand-preview footer{border-top:1px solid var(--line);color:var(--muted);gap:3px;margin-top:24px;padding-top:14px;font-size:9px;display:grid}.candidate-page{background:linear-gradient(145deg,#edf6f4,#f7f9fa 48%,#e8eef4);min-height:100vh;padding:28px max(18px,50vw - 450px) 54px}.candidate-brand{align-items:center;gap:12px;margin-bottom:18px;display:flex}.candidate-brand img{object-fit:contain;width:48px;height:48px;box-shadow:var(--shadow);background:#fff;border-radius:10px}.candidate-brand>span:last-child{gap:3px;display:grid}.candidate-brand strong{color:var(--navy);font:700 21px var(--font-sans)}.candidate-brand small{color:var(--muted);letter-spacing:.08em;text-transform:uppercase;font-size:9px;font-weight:800}.candidate-nav{z-index:5;border:1px solid var(--line);background:#fffffff5;border-radius:10px;gap:5px;margin-bottom:16px;padding:8px;display:flex;position:sticky;top:0;overflow-x:auto}.candidate-nav a{color:var(--navy);flex:none;padding:7px 9px;font-size:10px;font-weight:800;text-decoration:none}.candidate-card{background:#fff;border:1px solid #102f4f1f;border-radius:13px;margin-bottom:14px;padding:28px;box-shadow:0 14px 45px #102f4f12}.candidate-card h1{max-width:760px;color:var(--navy);font:750 34px/1.18 var(--font-sans);margin:7px 0 12px}.candidate-card h2{color:var(--navy)}.candidate-card p{color:#536272;line-height:1.6}.candidate-inline-section{background:#f4f8f8;border-radius:9px;gap:11px;padding:17px;display:grid}.candidate-inline-section .eyebrow{margin:0}.candidate-alert{margin:0 0 14px}.candidate-requirements{border:1px solid var(--line);background:var(--line);border-radius:9px;gap:1px;display:grid;overflow:hidden}.candidate-requirements>div{background:#fbfcfc;justify-content:space-between;gap:12px;padding:12px 14px;display:flex}.candidate-requirements span{color:#43596b}.candidate-requirements strong{color:var(--teal);font-size:10px}.candidate-footer{color:var(--muted);justify-items:center;gap:4px;padding:24px;font-size:9px;display:grid}.candidate-footer>div{justify-items:center;gap:4px;display:grid}.candidate-footer small{color:#82909b}.candidate-wizard-page{width:100%;padding-inline:max(20px,50vw - 410px)}.candidate-wizard-brand{max-width:820px;margin-inline:auto}.candidate-progress{border:1px solid var(--line);background:#ffffffeb;border-radius:13px;gap:10px;max-width:820px;margin:0 auto 16px;padding:16px 18px;display:grid;box-shadow:0 8px 24px #102f4f0d}.candidate-progress>div:first-child{color:var(--muted);justify-content:space-between;align-items:center;gap:16px;font-size:11px;font-weight:700;display:flex}.candidate-progress strong{color:var(--navy);font-size:13px}.candidate-progress-track{background:#e7eeeb;border-radius:999px;height:7px;overflow:hidden}.candidate-progress-track span{border-radius:inherit;background:var(--green);height:100%;transition:width .25s;display:block}.candidate-step,.candidate-state-card{max-width:820px;margin-inline:auto}.candidate-step>h1,.candidate-state-card>h1,.candidate-step>p{max-width:680px}.candidate-offer-grid{border:1px solid var(--line);background:var(--line);border-radius:12px;grid-template-columns:repeat(2,minmax(0,1fr));gap:1px;margin:24px 0;display:grid;overflow:hidden}.candidate-offer-grid div{background:#fbfcfc;gap:5px;padding:17px 18px;display:grid}.candidate-offer-grid dt{color:var(--muted);letter-spacing:.04em;text-transform:uppercase;font-size:10px;font-weight:800}.candidate-offer-grid dd{color:var(--navy);gap:3px;margin:0;font-weight:800;display:grid}.candidate-offer-grid dd small{color:var(--muted);font-weight:500}.candidate-agreements{border-top:1px solid var(--line);gap:13px;margin-top:24px;padding-top:22px;display:grid}.candidate-agreements h2{margin:0 0 2px;font-size:18px}.candidate-step .check-row{min-height:44px;color:var(--navy);background:#f8fbf9;border:1px solid #dce8e2;border-radius:10px;align-items:flex-start;padding:12px 13px}.candidate-step .check-row input{width:20px;height:20px;accent-color:var(--green);flex:none;margin-top:1px}.candidate-step .check-row span{gap:4px;line-height:1.45;display:grid}.candidate-step .check-row small{color:var(--muted);font-weight:500}.candidate-actions{justify-content:space-between;align-items:center;gap:12px;margin-top:24px;display:flex}.candidate-actions .button{min-height:44px}.candidate-actions .button.secondary{color:var(--link);border-color:color-mix(in srgb, var(--accent) 35%, var(--border));background:var(--accent-soft)}.candidate-actions .button.secondary:hover{color:var(--success);border-color:var(--accent);background:color-mix(in srgb, var(--accent-soft) 82%, var(--surface-hover))}.candidate-complete-label{color:var(--green);align-items:center;gap:7px;font-weight:800;display:inline-flex}.candidate-confirm{background:#fff8f8;border:1px solid #efc6c6;border-radius:12px;margin-top:18px;padding:18px}.candidate-confirm h2,.candidate-confirm p{margin:0 0 9px}.candidate-line-section{border:1px solid var(--line);background:#fbfcfc;border-radius:13px;grid-template-columns:auto 1fr;gap:14px 16px;margin-top:18px;padding:20px;display:grid}.candidate-line-section>:not(.candidate-section-icon):not(:nth-child(2)){grid-column:1/-1}.candidate-line-section h2,.candidate-line-section p{margin:0}.candidate-section-icon{width:42px;height:42px;color:var(--green);background:var(--mint);border-radius:11px;place-items:center;display:grid}.candidate-upload{min-height:52px;color:var(--green);cursor:pointer;background:#fff;border:1px dashed #9dbfb0;border-radius:10px;align-items:center;gap:10px;padding:13px 15px;font-weight:800;display:flex;position:relative}.candidate-upload input{opacity:0;width:1px;height:1px;position:absolute;overflow:hidden}.candidate-upload:has(input:focus-visible){outline-offset:3px;border-color:#079652;outline:3px solid #07965247}.candidate-disclosure{border:1px solid var(--line);background:#fbfcfc;border-radius:12px;gap:13px;margin-top:20px;padding:22px;display:grid}.candidate-disclosure h2,.candidate-disclosure p{margin:0}.candidate-disclosure-body{border:1px solid var(--line);color:#334b61;white-space:pre-wrap;background:#fff;border-radius:9px;max-height:320px;padding:16px;line-height:1.65;overflow-y:auto}.candidate-empty{border:1px solid var(--line);color:var(--green);text-align:center;background:#f8fbf9;border-radius:12px;justify-items:center;gap:6px;margin-top:20px;padding:30px 20px;display:grid}.candidate-empty h2,.candidate-empty p{margin:0}.candidate-check-list,.candidate-training-list{gap:9px;margin-top:22px;display:grid}.candidate-check-list>div,.candidate-training-list>div{border:1px solid var(--line);background:#fbfcfc;border-radius:11px;grid-template-columns:auto 1fr auto;align-items:center;gap:13px;min-height:62px;padding:13px 15px;display:grid}.candidate-check-list>div>svg,.candidate-training-list>div>svg{color:var(--green)}.candidate-check-list span,.candidate-training-list span{gap:3px;display:grid}.candidate-check-list small,.candidate-training-list small{color:var(--muted)}.candidate-check-list b{color:var(--muted);font-size:10px}.candidate-check-list .state-ready{color:var(--green)}.candidate-check-list .state-attention{color:#a86b00}.candidate-device-action{justify-content:center;margin-top:16px;display:flex}.candidate-practice-call{color:var(--green);background:var(--mint);border:1px solid #b9dbca;border-radius:13px;grid-template-columns:auto 1fr auto;align-items:center;gap:14px;margin-top:22px;padding:20px;display:grid}.candidate-practice-call div{color:var(--navy);gap:3px;display:grid}.candidate-practice-call small{color:var(--muted)}.candidate-practice-call>span{background:#fff;border-radius:999px;padding:6px 10px;font-size:10px;font-weight:800}.candidate-call-controls{grid-template-columns:repeat(3,1fr);gap:10px;margin-top:16px;display:grid}.candidate-disposition{gap:7px;margin-top:18px;display:grid}.candidate-state-card{text-align:center;justify-items:center;gap:9px;padding-block:48px;display:grid}.candidate-state-card>svg{color:var(--green)}.candidate-state-card h1,.candidate-state-card p{margin:0}.candidate-state-card .button{margin-top:8px}.candidate-success-icon{color:#fff;background:var(--green);border-radius:50%;place-items:center;width:68px;height:68px;display:grid}.candidate-readiness-note{color:#405b50;background:var(--mint);text-align:left;border-radius:10px;gap:5px;max-width:620px;margin-top:24px;padding:15px;display:grid}.candidate-loading{max-width:820px;margin-inline:auto}.insight-card p,.insight-card small{color:var(--text-secondary);margin:0;font-size:10px;line-height:1.5}.button.danger{color:var(--danger-contrast);background:var(--danger)}@media (max-width:1200px){.personal-score-grid,.insight-grid{grid-template-columns:repeat(2,1fr)}.callback-grid,.qa-grid,.ai-artifact-grid,.inline-create,.application-create,.evidence-create{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:1100px){.metric-grid{grid-template-columns:repeat(3,1fr)}.work-grid,.workspace-grid,.detail-grid,.call-grid{grid-template-columns:1fr}.login-aside{padding:44px}.main-content{padding:34px 28px}.task-toolbar{flex-direction:column;align-items:stretch}.filter-group{flex-wrap:wrap}}@media (max-width:760px){.app-frame{display:block}.sidebar{width:100%;height:auto;padding-bottom:12px;position:static}.sidebar nav{display:flex;overflow-x:auto}.nav-link{flex:none}.sidebar-foot,.workspace-label{display:none}.brand{padding-bottom:15px}.main-content{padding:26px 16px}.metric-grid{grid-template-columns:1fr 1fr}.login-page{padding:30px 0;display:block}.login-panel{margin:0 auto}.login-aside{display:none}.form-grid{grid-template-columns:1fr}.form-grid .full{grid-column:auto}.toolbar{flex-direction:column;align-items:stretch}.toolbar .button{width:100%}.page-header h1{font-size:27px}.workflow-summary{grid-template-columns:1fr}.filter-group{grid-template-columns:1fr 1fr;display:grid}.filter-group .filter-label{grid-column:1/-1}.filter-group select{width:100%}.inline-add-form,.reassign-form,.inline-create,.message-composer,.search-form,.state-form,.override-form,.workforce-now{grid-template-columns:1fr}.pagination{flex-direction:column;align-items:stretch}.pagination>div{justify-content:space-between}.queue-row{flex-direction:column;align-items:stretch}.queue-row .button{width:100%}.callback-grid,.qa-grid,.personal-score-grid,.ai-artifact-grid,.evidence-value-grid,.checklist-grid,.insight-grid,.team-workforce-grid,.branding-layout,.people-picker{grid-template-columns:1fr}.brand-preview{position:static}.compliance-layout{grid-template-columns:1fr}.ai-side-panel{border-top:1px solid var(--line);border-left:0}.messaging-layout{grid-template-columns:1fr}.message-stream article{width:100%}.employee-hero{flex-wrap:wrap;align-items:flex-start}.workforce-person dl{grid-template-columns:1fr 1fr}.invitation-card{padding:24px 18px}}@media (max-width:440px){.metric-grid{grid-template-columns:1fr}.definition-list div{grid-template-columns:100px 1fr}}@media (max-width:620px){.candidate-wizard-page{padding:18px 12px 34px}.candidate-wizard-brand{margin-bottom:13px}.candidate-wizard-brand img{width:42px;height:42px}.candidate-progress{z-index:4;border-radius:11px;padding:12px 13px;position:sticky;top:0}.candidate-progress>div:first-child{flex-direction:column;align-items:flex-start;gap:3px}.candidate-card.candidate-step,.candidate-state-card{padding:22px 17px}.candidate-card h1{font-size:27px}.candidate-offer-grid{grid-template-columns:1fr}.candidate-actions{flex-direction:column-reverse;align-items:stretch}.candidate-actions .button,.candidate-actions .text-button{justify-content:center;width:100%;min-height:46px}.candidate-line-section{padding:16px}.candidate-check-list>div,.candidate-training-list>div{grid-template-columns:auto 1fr}.candidate-check-list>div>:last-child,.candidate-training-list>div>:last-child{grid-column:2;justify-self:start}.candidate-call-controls{grid-template-columns:1fr}.candidate-practice-call{grid-template-columns:auto 1fr}.candidate-practice-call>span{grid-column:2;justify-self:start}}.tab-strip{border:1px solid var(--line);background:var(--surface-raised);border-radius:10px;gap:7px;margin:0 0 18px;padding:8px;display:flex;overflow-x:auto}.tab-button{color:var(--navy);cursor:pointer;font:inherit;background:0 0;border:1px solid #0000;border-radius:7px;flex:none;padding:8px 12px;font-size:10px;font-weight:800}.tab-button:hover,.tab-button:focus-visible{border-color:var(--teal);outline-offset:2px;outline:2px solid #15776b33}.tab-button.active{color:var(--accent-contrast);background:var(--teal)}.training-zone{border:2px solid color-mix(in srgb, var(--info) 72%, var(--line));background:linear-gradient(135deg, var(--info-soft), var(--surface))}.training-zone .eyebrow{color:var(--info)}.first-day-setup{margin-bottom:1rem}.first-day-steps{gap:.7rem;margin:0;padding:0 1rem 1rem;list-style:none;display:grid}.first-day-step{border:1px solid var(--line);background:var(--panel);border-radius:.75rem;grid-template-columns:auto minmax(0,1fr) auto;align-items:start;gap:.75rem;padding:.8rem;display:grid}.first-day-step p{color:var(--muted);margin:.2rem 0 0}.first-day-step-icon{color:var(--muted);display:inline-flex}.first-day-step.completed .first-day-step-icon{color:var(--success)}.first-day-step.needs_action{border-color:color-mix(in srgb, var(--warning) 62%, var(--line));background:var(--warning-soft);box-shadow:inset 3px 0 0 var(--warning)}.first-day-step.needs_action .first-day-step-icon{color:var(--warning)}.first-day-step.locked{background:var(--surface-secondary)}.first-day-step-status{letter-spacing:.04em;text-transform:uppercase;color:var(--muted);font-size:.72rem;font-weight:700}.first-day-complete{border-color:color-mix(in srgb, var(--success) 40%, var(--line));background:var(--success-soft);color:var(--success);align-items:center;gap:1rem;padding:1.25rem;display:flex}.first-day-complete h2,.first-day-complete p{margin:0}.first-day-complete .eyebrow{margin-bottom:.2rem}.first-day-next-action{justify-content:space-between;align-items:center;gap:1rem;display:flex}.first-day-next-action p{margin:0}.practice-progress{gap:.75rem;margin:0;padding:0 1rem 1rem;list-style:none;display:grid}.practice-progress li{align-items:center;gap:.65rem;display:flex}.practice-progress svg{color:var(--success);flex:none}@media (max-width:680px){.first-day-step{grid-template-columns:auto minmax(0,1fr)}.first-day-step-status{grid-column:2}.first-day-next-action{flex-direction:column;align-items:stretch}}.guidance-panel{margin:16px 0;overflow:hidden}.guidance-boundary{border-left:4px solid var(--warning);color:var(--warning);background:var(--warning-soft);border-radius:7px;align-items:flex-start;gap:9px;margin:12px 18px;padding:12px 14px;font-size:10px;line-height:1.55;display:flex}.guidance-panel .operations-grid{padding:0 18px}.guidance-panel .detail-card{border:1px solid var(--line);background:var(--surface-secondary);border-radius:8px}.guidance-panel .queue-list{border-top:1px solid var(--line)}@media (max-width:760px){.tab-strip{z-index:4;position:sticky;top:0}.guidance-panel .operations-grid{grid-template-columns:1fr}}.brand-workspace-select{color:#dce9ef;background:0 0;border:0;width:auto;min-width:0;max-width:10rem;margin:-2px 0 0;padding:1px 20px 1px 0;font-size:10px;font-weight:750;line-height:1.2}.brand-workspace-select:focus-visible{outline:2px solid var(--teal);outline-offset:3px}.business-line-switch{border:1px solid var(--line);background:var(--surface-raised);box-shadow:0 4px 14px var(--shadow-color);border-radius:999px;align-items:center;gap:3px;padding:3px;display:inline-flex}.business-line-switch button{min-height:30px;color:var(--muted);font:inherit;cursor:pointer;background:0 0;border:0;border-radius:999px;padding:5px 11px;font-size:12px;font-weight:750}.business-line-switch button.selected{background:var(--accent-soft);color:var(--accent)}.business-line-switch button:focus-visible{outline:2px solid var(--teal);outline-offset:2px}.business-line-switch button:disabled{cursor:wait;opacity:.7}.header-line-switch{margin-top:12px}.life-readiness-notice{align-items:flex-start;gap:12px;margin-bottom:20px;display:flex}.life-readiness-notice div{gap:3px;display:grid}.life-readiness-metrics{margin-bottom:20px}.life-license-table-panel .cell-helper{color:var(--muted);margin-top:3px;display:block}.campaign-readonly-context{border:1px solid color-mix(in srgb, var(--accent) 36%, var(--line));background:var(--accent-soft);border-radius:12px;justify-content:space-between;align-items:center;gap:16px;padding:12px 14px;display:flex}.campaign-readonly-context span{color:var(--muted);font-size:12px;font-weight:700}@media (max-width:760px){.manager-team-now-row{grid-template-columns:minmax(0,1fr) auto;gap:10px 14px}.owner-manager-row{grid-template-columns:minmax(0,1fr) auto}.owner-manager-row .owner-manager-working{grid-area:2/1}.owner-manager-row dl{grid-area:3/1/auto/-1}.owner-manager-row .manager-team-now-state{grid-row:1/span 2}.manager-team-now-row dl{grid-row:2}.manager-team-now-state{flex-direction:column-reverse;grid-area:1/2/span 2;align-self:center;min-width:0}.supervision-drawer{width:100vw;max-width:none}.supervision-live-facts{grid-template-columns:1fr 1fr}}.outbound-dialer-trigger{flex:none;position:relative}.outbound-dialer-trigger .dialer-grid-mark{color:#fff;background:var(--green);border-radius:3px;padding:1px;position:absolute;bottom:5px;right:5px}.outbound-dialer-drawer{z-index:31;border-left:1px solid var(--line);background:var(--surface-raised);width:min(430px,100vw);box-shadow:-18px 0 45px var(--shadow-color);flex-direction:column;gap:18px;padding:24px;display:flex;position:fixed;inset:0 0 0 auto;overflow-y:auto}.outbound-dialer-drawer>header{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.outbound-dialer-drawer>header h2{color:var(--navy);margin:2px 0 0;font-size:24px}.dialer-search-label{color:var(--navy);gap:8px;font-size:12px;font-weight:800;display:grid;position:relative}.dialer-search-label input{letter-spacing:.02em;min-height:48px;font-size:17px}.dialer-prospect-results{border:1px solid var(--line);background:var(--surface-raised);box-shadow:0 12px 30px var(--shadow-color);border-radius:10px;gap:4px;margin-top:-10px;padding:6px;display:grid}.dialer-prospect-results button{color:var(--navy);text-align:left;cursor:pointer;background:0 0;border:0;border-radius:8px;gap:3px;padding:10px;display:grid}.dialer-prospect-results button:hover,.dialer-prospect-results button:focus-visible{background:var(--mint);outline:2px solid color-mix(in srgb, var(--green) 35%, transparent)}.dialer-prospect-results span{color:var(--muted);font-size:11px}.dialpad{grid-template-columns:repeat(3,minmax(0,1fr));gap:9px;display:grid}.dialpad button{border:1px solid var(--line);min-height:48px;color:var(--navy);background:var(--surface-secondary);cursor:pointer;border-radius:11px;font-size:18px;font-weight:800}.dialpad button:hover,.dialpad button:focus-visible{background:var(--mint);outline:2px solid color-mix(in srgb, var(--green) 25%, transparent);border-color:#84c9ab}.dialpad.compact button{min-height:40px;font-size:15px}.dialer-call-button{justify-content:center;width:100%}.outbound-call-preview,.outbound-active-panel{border:1px solid color-mix(in srgb, var(--accent) 36%, var(--line));background:var(--accent-soft);border-radius:14px;gap:14px;padding:18px;display:grid}.outbound-call-preview h3,.outbound-active-panel h3{color:var(--navy);margin:0;font-size:20px}.outbound-call-preview p,.outbound-active-panel p{color:var(--muted);margin:-8px 0 0}.outbound-call-preview dl,.outbound-active-panel dl{gap:8px;margin:0;display:grid}.outbound-call-preview dl>div,.outbound-active-panel dl>div{border-top:1px solid var(--line);justify-content:space-between;align-items:center;gap:16px;padding-top:10px;display:flex}.outbound-call-preview dt,.outbound-active-panel dt{color:var(--muted);font-size:11px;font-weight:800}.outbound-call-preview dd,.outbound-active-panel dd{color:var(--navy);text-align:right;gap:2px;margin:0;font-weight:800;display:grid}.outbound-call-preview dd small,.outbound-active-panel dd small{color:var(--muted);font-weight:600}.outbound-call-preview .button,.outbound-active-panel>.button{justify-content:center;width:100%}.outbound-call-state{width:max-content;color:var(--success);background:var(--success-soft);text-transform:uppercase;border-radius:999px;align-items:center;gap:6px;padding:5px 9px;font-size:10px;font-weight:850;display:inline-flex}.outbound-call-state.failed{color:var(--danger);background:var(--danger-soft)}.outbound-timer{color:var(--green);font:28px SFMono-Regular,Consolas,monospace}.outbound-call-controls{grid-template-columns:1fr 1fr;gap:10px;display:grid}.outbound-call-controls .button{justify-content:center}@media (max-width:600px){.outbound-dialer-drawer{width:100%;max-height:min(92dvh,780px);padding:20px 18px calc(20px + env(safe-area-inset-bottom));border-top:1px solid var(--line);border-left:0;border-radius:18px 18px 0 0;inset:auto 0 0}.outbound-dialer-trigger{display:inline-flex!important}}@media (max-width:1100px){.platform-archive-filters{grid-template-columns:repeat(3,minmax(0,1fr))}.platform-archive-filters .platform-archive-search{grid-column:span 2}.platform-call-detail{grid-template-columns:1fr}.platform-call-detail>section{grid-column:auto!important}.platform-call-overview-list{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:760px){.platform-archive-filters{grid-template-columns:repeat(2,minmax(0,1fr));padding:15px}.platform-archive-tenant-summary{flex-direction:column;align-items:flex-start}.platform-archive-tenant-summary dl{justify-content:flex-start}.platform-archive-filters .platform-archive-search{grid-column:1/-1}.platform-archive-table-wrap{display:none}.platform-archive-card-list{gap:12px;display:grid}.platform-call-overview-list{grid-template-columns:1fr}}@media (max-width:480px){.platform-archive-filters{grid-template-columns:1fr}.platform-archive-filters .platform-archive-search{grid-column:auto}.platform-archive-card dl{grid-template-columns:1fr}}@media (max-width:440px){.manager-team-now-row{padding:12px 14px}.manager-team-now-row dl{gap:12px}.supervision-live-facts{grid-template-columns:1fr}.manage-agent-editor{grid-template-columns:1fr;padding-left:12px}}.back-control{width:fit-content;color:var(--link);align-items:center;gap:7px;margin:0 0 14px;font-size:12px;font-weight:800;text-decoration:none;display:inline-flex}.back-control:hover{color:var(--teal)}.back-control:focus-visible{outline-offset:3px;border-radius:5px;outline:3px solid #0796522e}.app-back-navigation{margin-bottom:10px}.bank-connection-list{display:grid}.bank-connection-row{border-top:1px solid var(--line-soft);padding:20px 22px}.bank-connection-row>.panel-heading{padding:0}.page-header>div:first-child{min-width:0}.page-header-copy h1,.page-header-copy p:not(.eyebrow){text-overflow:ellipsis;white-space:nowrap;max-width:100%;overflow:hidden}.header-actions{flex-wrap:nowrap;align-items:center;gap:9px;min-width:0;display:flex}.header-icon-link{border:1px solid var(--line);min-width:40px;min-height:40px;color:var(--navy);background:var(--surface-raised);border-radius:9px;justify-content:center;align-items:center;gap:6px;text-decoration:none;display:inline-flex;position:relative}.header-icon-link>span{color:#fff;background:var(--danger);text-align:center;border-radius:999px;min-width:18px;padding:2px 5px;font-size:9px}.notification-center{position:relative}.notification-bell{cursor:pointer;padding:0}.notification-popover{z-index:30;border:1px solid var(--line);width:min(400px,100vw - 32px);color:var(--navy);background:var(--surface-raised);box-shadow:0 20px 52px var(--shadow-color);border-radius:14px;position:absolute;top:calc(100% + 10px);right:0;overflow:hidden}.notification-popover-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:16px;min-height:68px;padding:14px 16px 12px;display:flex}.notification-popover-header h2{margin:1px 0 0;font-size:17px;line-height:1.15}.notification-popover-header p{margin:0}.notification-popover-header>span{color:var(--muted);font-size:10px;font-weight:750}.notification-list{overscroll-behavior:contain;max-height:270px;overflow-y:auto}.notification-row{border:0;border-bottom:1px solid var(--line-soft);width:100%;min-height:86px;color:inherit;background:var(--surface-raised);text-align:left;align-items:flex-start;gap:11px;padding:13px 15px;display:flex}button.notification-row{cursor:pointer}button.notification-row:hover{background:var(--surface-hover)}.notification-row:last-child{border-bottom:0}.notification-row.unread{background:var(--surface-unread);box-shadow:inset 3px 0 0 var(--accent)}.notification-row.informational{cursor:default}.notification-row-icon{width:34px;height:34px;color:var(--success);background:var(--success-soft);border-radius:10px;flex:none;justify-content:center;align-items:center;display:inline-flex}.notification-row-copy{min-width:0;color:var(--text-secondary);flex:1;gap:4px;font-size:11px;line-height:1.42;display:grid}.notification-row-heading{justify-content:space-between;gap:12px;min-width:0;display:flex}.notification-row-heading strong{color:var(--navy);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.notification-row-heading time{color:var(--text-muted);white-space:nowrap;flex:none;font-size:9px}.notification-row-copy>small{width:fit-content;color:var(--success);background:var(--success-soft);letter-spacing:.04em;text-transform:uppercase;border-radius:999px;padding:2px 6px;font-size:8px;font-weight:850}.notification-popover-state{min-height:210px;color:var(--muted);text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:8px;padding:30px 24px;display:flex}.notification-popover-state>svg{color:#0a8f57}.notification-popover-state strong{color:var(--navy)}.notification-popover-state p{margin:0;font-size:11px}.notification-popover-state .button{align-items:center;gap:6px;margin-top:5px;display:inline-flex}.notification-skeletons{display:grid}.notification-skeleton{border-bottom:1px solid var(--line-soft);gap:11px;min-height:86px;padding:13px 15px;display:flex}.notification-skeleton>i{background:var(--skeleton);border-radius:10px;flex:none;width:34px;height:34px;animation:1.4s ease-in-out infinite notification-pulse}.notification-skeleton>span{flex:1;gap:9px;padding-top:3px;display:grid}.notification-skeleton b{background:var(--skeleton);border-radius:999px;height:9px;animation:1.4s ease-in-out infinite notification-pulse;display:block}.notification-skeleton b:first-child{width:58%}.notification-skeleton b:last-child{width:88%}.notification-target{border-color:#55b78a!important;box-shadow:0 0 0 3px #0a8f571f!important}@keyframes notification-pulse{0%,to{opacity:.55}50%{opacity:1}}.profile-menu{position:relative}.profile-menu>summary{border:1px solid var(--line);min-height:40px;color:var(--navy);background:var(--surface-raised);border-radius:9px;align-items:center;gap:7px;margin:0;padding:7px 10px;list-style:none;display:flex}.profile-menu>summary::-webkit-details-marker{display:none}.profile-menu>div{z-index:12;border:1px solid var(--line);background:var(--surface-raised);min-width:190px;box-shadow:var(--shadow);border-radius:9px;gap:6px;padding:14px;display:grid;position:absolute;top:calc(100% + 8px);right:0}.profile-menu small{color:var(--muted);text-transform:capitalize}.profile-business-line,.profile-business-line-value{border-top:1px solid var(--line);color:var(--navy);margin-top:8px;padding-top:10px;font-size:13px;font-weight:750;display:block}.profile-business-line select{width:100%;min-height:32px;color:var(--navy);font:inherit;cursor:pointer;background-color:#0000;border:0;padding:0 22px 0 0;font-size:13px;font-weight:750}.profile-business-line select:focus-visible{outline:2px solid var(--teal);outline-offset:3px}.profile-business-line select:disabled{cursor:wait;opacity:.7}.brand-business-line{font-weight:750;color:var(--success)!important;font-size:10px!important}.profile-menu button{color:var(--danger);border:0;border-top:1px solid var(--line);background:0 0;align-items:center;gap:7px;margin-top:7px;padding:9px 0 0;font-weight:750;display:flex}.profile-menu>div>a{color:var(--navy);align-items:center;gap:7px;padding:8px 0;font-weight:750;text-decoration:none;display:flex}.workspace-status-menu{position:relative}.workspace-status-menu>summary{--workforce-control-color:#687787;--workforce-control-bg:#edf1f4;min-width:166px;min-height:46px;color:var(--workforce-control-color);background:var(--workforce-control-bg);cursor:pointer;border:0;border-radius:9px;align-items:center;gap:10px;padding:7px 11px;list-style:none;display:flex;box-shadow:0 1px 3px #1223430f}.workspace-status-state-on_call>summary{--workforce-control-color:#087848;--workforce-control-bg:#e2f3ea}.workspace-status-state-available>summary{--workforce-control-color:#087f8f;--workforce-control-bg:#e1f3f5}.workspace-status-state-ringing>summary{--workforce-control-color:#5646c7;--workforce-control-bg:#ebe9fb}.workspace-status-state-paused>summary{--workforce-control-color:#946413;--workforce-control-bg:#fff2d7}.workspace-status-state-break>summary,.workspace-status-state-lunch>summary{--workforce-control-color:#b95f13;--workforce-control-bg:#fff0e2}.workspace-status-state-meeting>summary,.workspace-status-state-training>summary,.workspace-status-state-coaching>summary{--workforce-control-color:#7650b4;--workforce-control-bg:#f0e9f9}.workspace-status-state-after_call_work>summary{--workforce-control-color:#496b8a;--workforce-control-bg:#e8eff5}.workspace-status-state-offline>summary,.workspace-status-state-not_ready>summary{--workforce-control-color:#687787;--workforce-control-bg:#edf1f4}.workspace-status-state-technical_issue>summary{--workforce-control-color:#a8444c;--workforce-control-bg:#f8e7e8}.workspace-status-state-confirming>summary{--workforce-control-color:#687787;--workforce-control-bg:#edf1f4}.workspace-status-menu>summary::-webkit-details-marker{display:none}.workspace-status-menu>summary>span:nth-child(2){gap:2px;min-width:112px;display:grid}.workspace-status-menu>summary strong{color:var(--workforce-control-color);font-size:11px;font-weight:800}.workspace-status-menu>summary small{max-width:150px;color:var(--text-secondary);text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.workspace-status-menu[open]>summary{outline:3px solid color-mix(in srgb, var(--workforce-control-color) 16%, transparent)}.workspace-status-control{z-index:14;border:1px solid var(--line);background:var(--surface-raised);width:min(360px,100vw - 32px);box-shadow:var(--shadow);border-radius:10px;gap:11px;padding:16px;display:grid;position:absolute;top:calc(100% + 8px);right:0}.workspace-status-control section{border-bottom:1px solid var(--line);gap:6px;padding-bottom:10px;display:grid}.workspace-status-control section ul{color:var(--text-secondary);gap:4px;margin:0;padding-left:17px;font-size:10px;display:grid}.workspace-status-control section p{color:var(--muted);margin:0;font-size:10px}.workspace-status-label,.workspace-status-control label>span{color:var(--text-muted);letter-spacing:.07em;text-transform:uppercase;font-size:9px;font-weight:800}.workspace-status-control select{border-color:#aad1ca;padding:8px 30px 8px 9px}.workspace-status-control .button{min-height:36px}.workspace-status-options>div{grid-template-columns:repeat(2,minmax(0,1fr));gap:7px;display:grid}.workspace-status-options button{border:1px solid var(--line);min-height:37px;color:var(--text-primary);background:var(--surface-secondary);cursor:pointer;border-radius:7px;font-size:10px;font-weight:800}.workspace-status-options button:hover:not(:disabled),.workspace-status-options button:focus-visible{border-color:var(--teal);background:var(--surface-hover)}.workspace-status-options button[aria-pressed=true]{border-color:var(--accent);color:var(--success);background:var(--accent-soft)}.workspace-status-options button:disabled{cursor:default;opacity:.7}.workspace-status-locked{color:var(--text-secondary);background:var(--surface-secondary);border-radius:7px;margin:0;padding:11px;font-size:10px;line-height:1.5}.workforce-indicator{background:var(--workforce-control-color);width:9px;height:9px;box-shadow:0 0 0 3px color-mix(in srgb, var(--workforce-control-color) 13%, transparent);border-radius:50%;flex:none;align-self:flex-start;margin-top:4px}.workforce-option{--operational-color:#687787;align-items:center;gap:7px;display:inline-flex}.workforce-option-available{--operational-color:#087f8f}.workforce-option-break,.workforce-option-lunch{--operational-color:#b95f13}.workforce-option-meeting,.workforce-option-training,.workforce-option-coaching{--operational-color:#7650b4}.workforce-option-offline,.workforce-option-not-ready{--operational-color:#687787}.workforce-option-technical-issue{--operational-color:#a8444c}.workspace-status-message{color:var(--success);align-self:center;font-size:10px}.workspace-status-error{color:var(--danger);font-size:10px;line-height:1.45}.workspace-loading,.workspace-denied{place-items:center;min-height:100vh;padding:24px;display:grid}.workspace-loading{color:var(--muted)}.route-state-page{background:var(--canvas);place-items:center;min-height:100vh;padding:24px;display:grid}.route-state-card{border:1px solid var(--line);background:var(--surface);width:min(520px,100%);box-shadow:var(--shadow);text-align:center;border-radius:12px;padding:28px}.route-state-card h1{color:var(--navy);font:700 30px/1.2 var(--font-sans);margin:6px 0 10px}.route-state-card p{color:var(--muted)}.route-state-card .button{margin-top:10px}.route-loading-indicator{border:4px solid #dce9e7;border-top-color:var(--teal);border-radius:50%;width:34px;height:34px;margin:0 auto 14px;animation:.8s linear infinite route-spin}@keyframes route-spin{to{transform:rotate(360deg)}}@media (prefers-reduced-motion:reduce){.route-loading-indicator{border-top-color:#dce9e7;animation:none}}.workspace-denied .panel{width:min(620px,100%)}.workspace-denied h1{color:var(--navy);font:700 28px var(--font-sans)}.workspace-denied-actions{flex-wrap:wrap;gap:9px;margin-top:20px;display:flex}.mobile-shell-bar,.mobile-menu-button,.mobile-shell-context,.navigation-scrim{display:none}.focused-call-frame{display:block}.focused-call-frame .main-content{max-width:1500px;margin:0 auto;padding-top:20px}.focused-call-header{border-bottom:1px solid var(--line);color:var(--muted);grid-template-columns:1fr auto 1fr;align-items:center;gap:12px;margin-bottom:18px;padding-bottom:14px;font-size:11px;font-weight:750;display:grid}.focused-call-header .back-link{margin:0}.focused-call-header .header-actions{justify-self:end}.agent-next-step{border-left:4px solid var(--teal);justify-content:space-between;align-items:center;gap:22px;margin-bottom:16px;padding:24px;display:flex}.agent-next-step h2{color:var(--navy);font:750 27px var(--font-sans);margin:4px 0 7px}.agent-next-step p:last-child{max-width:680px;color:var(--muted);margin:0;line-height:1.55}.agent-next-step .button{flex:none}.agent-home-metrics,.agent-today-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}.agent-today-metrics .metric-card small{color:var(--muted);font-size:8px}.agent-home-empty{gap:5px;display:grid}.agent-assigned-queue{min-height:46px}.agent-performance-summary{margin-top:16px}.agent-performance-summary-grid{border-top:1px solid var(--line);grid-template-columns:repeat(4,minmax(0,1fr));display:grid}.agent-performance-summary-grid>div{border-right:1px solid var(--line);gap:6px;padding:17px 20px;display:grid}.agent-performance-summary-grid>div:last-child{border-right:0}.agent-performance-summary-grid span{color:var(--muted);letter-spacing:.05em;text-transform:uppercase;font-size:9px;font-weight:800}.agent-performance-summary-grid strong{color:var(--navy);font:20px SFMono-Regular,Consolas,monospace}.performance-toolbar{justify-content:space-between;align-items:end;gap:20px;margin-bottom:22px;padding:20px 22px;display:flex}.performance-toolbar h2{color:var(--navy);margin:3px 0}.performance-toolbar p:last-child{color:var(--muted);margin:0;font-size:11px}.performance-toolbar label{min-width:170px}.performance-range-controls{flex-wrap:wrap;justify-content:flex-end;align-items:end;gap:9px;display:flex}.performance-range-controls label{gap:6px;display:grid}.performance-range-controls label>span{color:var(--muted);letter-spacing:.07em;text-transform:uppercase;font-size:9px;font-weight:800}.performance-period-label{color:var(--navy);font-weight:750}.performance-empty{gap:5px;margin-bottom:18px;display:grid}.performance-section{margin-top:24px}.performance-section>.section-heading{margin-bottom:10px}.performance-primary-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.performance-primary-grid article,.performance-secondary-grid article{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow);border-radius:10px;gap:10px;display:grid}.performance-primary-grid article{border-top:4px solid var(--teal);align-content:center;min-height:126px;padding:22px}.performance-primary-grid span,.performance-secondary-grid span{color:var(--muted);letter-spacing:.07em;text-transform:uppercase;font-size:9px;font-weight:800}.performance-primary-grid strong{color:var(--navy);font:30px SFMono-Regular,Consolas,monospace}.performance-secondary-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:10px;display:grid}.performance-secondary-grid article{padding:16px 19px}.performance-secondary-grid strong{color:var(--navy);font:20px SFMono-Regular,Consolas,monospace}.performance-primary-grid small,.performance-secondary-grid small{color:var(--muted);font-size:8px}.performance-time-breakdown{grid-template-columns:repeat(5,minmax(0,1fr));gap:7px;margin-top:12px;display:grid}.performance-time-breakdown article{border:1px solid var(--line);background:var(--surface-secondary);border-radius:7px;gap:5px;padding:11px 12px;display:grid}.performance-time-breakdown span{color:var(--muted);text-transform:uppercase;font-size:8px;font-weight:800}.performance-time-breakdown strong{color:var(--navy);font:13px SFMono-Regular,Consolas,monospace}.performance-trend-list{gap:7px;display:grid}.performance-trend-list article{border:1px solid var(--line);background:var(--surface);border-radius:8px;grid-template-columns:74px minmax(100px,1fr) 72px 65px;align-items:center;gap:12px;padding:11px 13px;font-size:10px;display:grid}.performance-trend-list time,.performance-trend-list article>span{color:var(--muted)}.performance-trend-track{background:var(--surface-hover);border-radius:999px;height:7px;overflow:hidden}.performance-trend-track span{border-radius:inherit;background:var(--teal);height:100%;display:block}.performance-detail-grid{grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:14px;margin-top:22px;display:grid}.performance-dispositions,.performance-quality{padding-bottom:18px}.performance-quality .performance-secondary-grid{padding:0 18px}.contextual-empty{border:1px dashed var(--line);color:var(--muted);background:var(--surface-secondary);border-radius:8px;margin:12px 0 0;padding:16px;font-size:11px}.performance-note{color:var(--warning);font-size:10px}.performance-call-activity,.performance-compliance{margin-top:18px}.performance-call-activity>strong{color:var(--navy);font:700 26px var(--font-sans);padding:4px 20px 20px;display:block}.performance-call-activity .contextual-empty{margin:0 20px 20px}.performance-compliance{padding:22px}.performance-compliance-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:start;gap:20px;padding-bottom:18px;display:flex}.performance-compliance-header h2{color:var(--navy);margin:3px 0}.performance-compliance-header>div:last-child{justify-items:end;gap:4px;display:grid}.performance-compliance-header>div:last-child strong{color:var(--navy);font:700 32px var(--font-sans)}.performance-compliance-header>div:last-child span{color:var(--muted);font-size:10px}.compliance-category-groups{gap:18px;padding-top:18px;display:grid}.compliance-category-groups h3{color:var(--navy);margin:0 0 8px;font-size:12px}.compliance-category-groups section>div{gap:7px;display:grid}.compliance-category-groups article{border:1px solid var(--line);background:var(--surface-secondary);border-radius:8px;justify-content:space-between;align-items:center;gap:16px;padding:12px 14px;display:flex}.compliance-category-groups article>span{gap:4px;display:grid}.compliance-category-groups article small{color:var(--muted);font-size:9px}.compliance-category-groups article>strong{color:var(--navy);font:18px SFMono-Regular,Consolas,monospace}.workspace-section-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.workspace-section-card{border:1px solid var(--line);min-height:110px;color:inherit;background:var(--surface);box-shadow:var(--shadow);border-radius:11px;justify-content:space-between;align-items:center;gap:18px;padding:22px;text-decoration:none;display:flex}.workspace-section-card:hover{border-color:#9fcac3;transform:translateY(-1px)}.workspace-section-card>span{gap:7px;display:grid}.workspace-section-card strong{color:var(--navy);font:700 18px var(--font-sans)}.workspace-section-card small{color:var(--muted);line-height:1.5}.workspace-section-card>svg{color:var(--teal);flex:none}.weekly-schedule-panel{gap:18px;display:grid}.weekly-schedule-panel .panel-heading{align-items:flex-start;margin:0}.weekly-schedule-panel .panel-heading p:not(.eyebrow){max-width:620px;color:var(--muted);margin:5px 0 0}.weekly-schedule-timezone{grid-template-columns:minmax(150px,220px) minmax(220px,360px);align-items:center;gap:4px 16px;display:grid}.weekly-schedule-timezone>span{color:var(--ink);font-weight:750}.weekly-schedule-timezone input{grid-area:1/2}.weekly-schedule-timezone small{color:var(--muted);grid-column:2;line-height:1.45}.weekly-schedule-days{gap:8px;display:grid}.weekly-schedule-day{border:1px solid var(--line);background:var(--panel);border-radius:12px;grid-template-columns:minmax(110px,.7fr) minmax(88px,.45fr) minmax(300px,1.5fr);align-items:center;gap:14px;min-height:58px;padding:10px 14px;display:grid}.weekly-schedule-day.closed{background:var(--surface-subtle)}.weekly-schedule-day>strong{color:var(--ink)}.weekly-schedule-open{align-items:center;gap:8px;font-weight:700;display:inline-flex}.weekly-schedule-times{grid-template-columns:minmax(110px,1fr) auto minmax(110px,1fr);align-items:end;gap:9px;display:grid}.weekly-schedule-times label{gap:4px;display:grid}.weekly-schedule-times label>span{color:var(--muted);font-size:.72rem;font-weight:700}.weekly-schedule-times>span{color:var(--muted);padding-bottom:10px;font-size:.8rem}.weekly-schedule-times input{width:100%}@media (max-width:900px){.weekly-schedule-panel .panel-heading{flex-direction:column}.weekly-schedule-panel .panel-heading .button{width:100%}.weekly-schedule-timezone{grid-template-columns:1fr}.weekly-schedule-timezone input,.weekly-schedule-timezone small{grid-area:auto/1}.weekly-schedule-day{grid-template-columns:1fr auto}.weekly-schedule-times{grid-column:1/-1}}@media (max-width:640px){.weekly-schedule-day{grid-template-columns:1fr;align-items:start}.weekly-schedule-open,.weekly-schedule-times{grid-column:1}.weekly-schedule-times{grid-template-columns:1fr;align-items:stretch}.weekly-schedule-times>span{display:none}}.ceo-operational-summary{gap:12px;display:grid}.ceo-period-control{justify-content:space-between;align-items:center;gap:16px;display:flex}.ceo-period-control>span{color:var(--muted);text-transform:uppercase;letter-spacing:.04em;font-size:.8rem;font-weight:700}.ceo-period-control>div{border:1px solid var(--line);background:var(--surface-raised);border-radius:10px;padding:3px;display:inline-flex}.ceo-period-control button{min-height:34px;color:var(--muted);font:700 .82rem var(--font-sans);cursor:pointer;background:0 0;border:0;border-radius:7px;padding:6px 12px}.ceo-period-control button.active{color:var(--accent-contrast);background:var(--teal)}.ceo-live-metric-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.ceo-live-metric-grid article{border:1px solid var(--line);border-radius:var(--radius-panel);background:var(--surface);min-width:0;box-shadow:var(--shadow);gap:6px;padding:19px 20px;display:grid}.ceo-live-metric-grid small{color:var(--muted);text-transform:uppercase;letter-spacing:.04em;font-size:.72rem;font-weight:800}.ceo-live-metric-grid strong{color:var(--navy);font-size:clamp(1.65rem,3vw,2.25rem);line-height:1}.ceo-live-metric-grid span{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:.8rem;overflow:hidden}.ceo-live-teams{scroll-margin-top:18px}.ceo-live-team-list{gap:10px;display:grid}.ceo-live-team{border:1px solid var(--line);background:var(--surface);border-radius:12px;overflow:hidden}.ceo-live-team-summary{width:100%;color:inherit;text-align:left;cursor:pointer;background:0 0;border:0;grid-template-columns:minmax(170px,1.2fr) minmax(360px,2fr) 24px;align-items:center;gap:18px;padding:17px 18px;display:grid}.ceo-live-team-summary:hover{background:var(--surface-subtle)}.ceo-live-team-summary>span{gap:4px;min-width:0;display:grid}.ceo-live-team-summary>span strong{color:var(--navy);font-size:1rem}.ceo-live-team-summary>span small{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ceo-live-team-summary dl{grid-template-columns:repeat(4,minmax(64px,1fr));gap:10px;margin:0;display:grid}.ceo-live-team-summary dl div{gap:2px;display:grid}.ceo-live-team-summary dt{color:var(--muted);text-transform:uppercase;letter-spacing:.04em;font-size:.68rem}.ceo-live-team-summary dd{color:var(--navy);margin:0;font-weight:800}.ceo-live-team-summary>svg{color:var(--muted);transition:transform .16s}.ceo-live-team-summary>svg.expanded{transform:rotate(90deg)}.ceo-live-team-people{border-top:1px solid var(--line);display:grid}.ceo-live-person{border-bottom:1px solid var(--line-soft);grid-template-columns:minmax(190px,1fr) minmax(115px,auto) minmax(64px,auto) minmax(112px,auto);align-items:center;gap:15px;padding:12px 18px;display:grid}.ceo-live-person:last-child{border-bottom:0}.ceo-live-person.manager{background:var(--accent-soft)}.ceo-live-sales{text-align:right;display:grid}.ceo-live-sales strong{color:var(--navy)}.ceo-live-sales small{color:var(--muted);font-size:.7rem}.ceo-live-person .manager-listen-button{justify-content:center;justify-self:end;min-width:104px}.ceo-empty-team{background:var(--surface-subtle);border:1px dashed #b9c9c3;border-radius:12px;justify-content:space-between;align-items:center;gap:18px;padding:22px;display:flex}.ceo-empty-team>div{gap:5px;display:grid}.ceo-empty-team small{color:var(--muted)}@media (max-width:900px){.ceo-live-metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ceo-live-team-summary{grid-template-columns:minmax(160px,1fr) minmax(280px,1.5fr) 22px}.ceo-live-person{grid-template-columns:minmax(170px,1fr) minmax(110px,auto) minmax(58px,auto) minmax(105px,auto)}}@media (max-width:720px){.ceo-period-control{flex-direction:column;align-items:stretch}.ceo-period-control>div{grid-template-columns:repeat(3,1fr);display:grid}.ceo-live-team-summary{grid-template-columns:minmax(0,1fr) 22px}.ceo-live-team-summary dl{grid-area:2/1/auto/-1}.ceo-live-person{grid-template-columns:minmax(0,1fr) auto;gap:10px}.ceo-live-person .status-pill{justify-self:end}.ceo-live-sales{text-align:left}.ceo-live-person .manager-listen-button{min-width:0}.ceo-empty-team{flex-direction:column;align-items:stretch}}.active-call-empty{color:var(--muted);text-align:center;justify-items:center;gap:10px;padding:56px 24px;display:grid}.active-call-empty h2{margin:3px 0}.active-call-summary{grid-template-columns:minmax(280px,1fr) auto minmax(300px,.8fr);align-items:center;gap:22px;margin-bottom:16px;padding:20px;display:grid}.active-caller{align-items:center;gap:14px;display:flex}.active-caller h2{color:var(--navy);font:700 24px var(--font-sans);margin:3px 0 5px}.active-caller small{color:var(--muted)}.active-call-connection{justify-items:center;gap:7px;display:grid}.active-call-summary .softphone-controls{padding:0}.active-call-summary .soft-control{border-color:var(--line);color:var(--navy);background:var(--surface-secondary)}.active-call-summary .soft-control:hover{background:var(--surface-hover)}.active-call-summary .soft-control.danger{border-color:color-mix(in srgb, var(--danger) 44%, var(--line));color:var(--danger);background:var(--danger-soft)}.after-call-summary{border-color:color-mix(in srgb, var(--warning) 46%, var(--line));background:color-mix(in srgb, var(--warning-soft) 42%, var(--surface));grid-template-columns:minmax(280px,1fr) minmax(260px,.7fr)}.wrap-up-required{color:var(--warning);background:var(--warning-soft);border-radius:8px;justify-self:end;gap:5px;padding:13px 15px;display:grid}.wrap-up-required span{font-size:10px;line-height:1.45}.active-call-layout{grid-template-columns:minmax(0,1.25fr) minmax(340px,.75fr);align-items:start;gap:16px;display:grid}.active-call-notes{position:sticky;top:16px}.active-call-resources{justify-content:space-between;align-items:center;gap:16px;padding:17px 20px;display:flex}.active-call-resources>div{align-items:center;gap:12px;display:flex}.active-call-resources span{gap:4px;display:grid}.active-call-resources small{color:var(--muted)}.after-call-actions{grid-template-columns:1fr 1fr;gap:9px;margin-top:4px;display:grid}.after-call-actions .button{min-height:46px}.after-call-pause-menu{border:1px solid var(--line);background:var(--surface-secondary);border-radius:9px;gap:8px;padding:14px;display:grid}.after-call-pause-menu>p{color:var(--muted);margin:0;font-size:10px}.after-call-pause-menu>div{grid-template-columns:repeat(2,minmax(0,1fr));gap:7px;display:grid}.pause-choice{border:1px solid var(--line);min-height:38px;color:var(--success);background:var(--surface-raised);border-radius:7px;font-size:10px;font-weight:800}.pause-choice:hover{border-color:var(--teal);background:var(--accent-soft)}.pause-choice:disabled{opacity:.55;cursor:wait}.diagnostics-panel{margin:18px 0;padding:0;overflow:hidden}.diagnostics-panel>summary{width:auto;color:var(--navy);background:var(--surface-secondary);margin:0;padding:15px 20px;font-size:11px}.diagnostics-panel[open]>summary{border-bottom:1px solid var(--line)}.diagnostics-panel>.detail-grid{margin:0}.diagnostics-panel>.detail-grid>section{min-width:0}.team-operations-toolbar{align-items:center;gap:14px;margin-bottom:14px;padding:14px;display:flex}.team-filter-strip{scrollbar-width:thin;flex:1;gap:5px;min-width:0;display:flex;overflow-x:auto}.team-filter-strip button{border:1px solid var(--line);min-height:34px;color:var(--text-secondary);background:var(--surface-secondary);cursor:pointer;border-radius:999px;flex:none;align-items:center;gap:6px;padding:6px 11px;font-size:9px;font-weight:800;display:inline-flex}.team-filter-strip button.active{border-color:var(--accent);color:var(--accent);background:var(--accent-soft)}.team-filter-strip button span{color:#fff;background:var(--danger);border-radius:999px;min-width:17px;padding:2px 5px;font-size:8px}.team-search{border:1px solid var(--line);background:var(--surface-raised);border-radius:8px;align-items:center;gap:7px;min-width:190px;padding:0 9px;display:flex}.team-search svg{color:var(--muted);flex:none}.team-search input{background:0 0;border:0;outline:0;min-width:0;padding:8px 0}.team-operations{overflow:hidden}.team-operations-list{display:grid}.team-operation-row{border-top:1px solid var(--line);grid-template-columns:minmax(210px,1.25fr) minmax(140px,.7fr) minmax(270px,1.35fr) minmax(150px,.75fr);align-items:center;gap:14px;padding:14px 18px;display:grid}.team-operation-row.needs-assistance{box-shadow:inset 4px 0 0 var(--warning);background:var(--warning-soft)}.team-operation-identity{align-items:center;gap:10px;min-width:0;display:flex}.team-operation-identity>span:last-child{gap:3px;min-width:0;display:grid}.team-operation-identity strong,.team-operation-identity small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.team-operation-identity small{color:var(--muted);font-size:9px}.team-operation-state{justify-items:start;gap:4px;display:grid}.team-operation-state>strong{color:var(--navy);font:13px SFMono-Regular,Consolas,monospace}.team-operation-state>small{max-width:150px;color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:8px;overflow:hidden}.team-operation-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin:0;display:grid}.team-operation-metrics div{gap:4px;display:grid}.team-operation-metrics dt{color:var(--muted);text-transform:uppercase;font-size:8px;font-weight:800}.team-operation-metrics dd{color:var(--navy);margin:0;font:12px SFMono-Regular,Consolas,monospace}.team-operation-actions{justify-items:end;gap:6px;display:grid}.team-operation-actions .button.compact{min-height:30px;padding:5px 9px;font-size:9px}.assistance-indicator{color:var(--warning);text-transform:uppercase;align-items:center;gap:4px;font-size:8px;font-weight:850;display:inline-flex}.team-drawer-scrim{z-index:29;background:#07182773;border:0;position:fixed;inset:0}.team-agent-drawer{z-index:30;background:var(--surface-raised);width:min(520px,95vw);height:100vh;box-shadow:-14px 0 36px var(--shadow-color);position:fixed;top:0;right:0;overflow-y:auto}.team-agent-drawer>header{z-index:2;border-bottom:1px solid var(--line);background:color-mix(in srgb, var(--surface-raised) 96%, transparent);justify-content:space-between;align-items:center;gap:16px;padding:20px 22px;display:flex;position:sticky;top:0}.team-agent-drawer h2,.team-agent-drawer h3{color:var(--navy);margin:3px 0}.team-agent-drawer-body{gap:22px;padding:20px 22px 36px;display:grid}.manager-coverage-bar{border-bottom:1px solid var(--line);background:var(--accent-soft);color:var(--navy);justify-content:space-between;align-items:center;gap:18px;padding:12px 20px;display:flex}.manager-coverage-bar>div{gap:2px;display:grid}.manager-coverage-bar span{color:var(--muted);font-size:.83rem}.manager-coverage-bar select{border:1px solid var(--line);background:var(--input-background);min-width:220px;min-height:40px;color:var(--navy);border-radius:10px;padding:0 36px 0 12px}.manager-coverage-picker{flex:none;position:relative}.manager-coverage-trigger{border:1px solid var(--line);min-width:220px;max-width:min(380px,42vw);min-height:40px;color:var(--navy);background:var(--input-background);font:inherit;cursor:pointer;border-radius:10px;justify-content:space-between;align-items:center;gap:14px;padding:0 12px 0 14px;font-weight:750;display:flex}.manager-coverage-trigger>span{color:inherit;text-overflow:ellipsis;white-space:nowrap;font-size:.88rem;overflow:hidden}.manager-coverage-trigger:focus-visible{outline:3px solid color-mix(in srgb, var(--accent) 34%, transparent);outline-offset:2px}.manager-coverage-popover{z-index:45;border:1px solid var(--line);width:min(390px,100vw - 32px);max-height:min(620px,100dvh - 150px);color:var(--navy);background:var(--surface-raised);box-shadow:0 20px 52px var(--shadow-color);border-radius:14px;flex-direction:column;display:flex;position:absolute;top:calc(100% + 8px);right:0;overflow:hidden}.manager-coverage-popover header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;gap:16px;padding:16px;display:flex}.manager-coverage-popover header>div{gap:3px;display:grid}.manager-coverage-popover header small{color:var(--muted);line-height:1.4}.manager-coverage-search{border:1px solid var(--line);background:var(--input-background);border-radius:10px;align-items:center;gap:8px;margin:12px 14px 8px;padding:0 11px;display:flex}.manager-coverage-search input{min-width:0;min-height:40px;box-shadow:none;background:0 0;border:0;padding:0}.manager-coverage-actions{justify-content:space-between;align-items:center;padding:0 14px 8px;display:flex}.manager-coverage-options{overscroll-behavior:contain;min-height:80px;padding:0 10px 10px;overflow:auto}.manager-coverage-option{cursor:pointer;border-radius:9px;align-items:center;gap:10px;min-height:52px;padding:8px 6px;display:flex}.manager-coverage-option:hover{background:var(--accent-soft)}.manager-coverage-option:focus-within{outline:3px solid color-mix(in srgb, var(--accent) 30%, transparent);outline-offset:-2px;background:var(--accent-soft)}.manager-coverage-option input{width:18px;height:18px;accent-color:var(--accent);flex:none;margin:0}.manager-coverage-option span{gap:2px;min-width:0;display:grid}.manager-coverage-option span strong{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.manager-coverage-option span small{color:var(--muted)}.manager-coverage-popover footer{border-top:1px solid var(--line);background:var(--surface-raised);justify-content:space-between;align-items:center;gap:14px;padding:12px 14px;display:flex;position:sticky;bottom:0}.manager-coverage-popover footer>span{color:var(--muted);font-size:.82rem}.inline-role-select{min-width:126px;min-height:38px;padding:0 34px 0 10px}.table-cell-stack{flex-direction:column;align-items:flex-start;gap:8px;min-width:156px;display:flex}.disclosure-gate{background:#f7faf8;place-items:center;min-height:100vh;padding:40px 20px;display:grid}.disclosure-gate-card{gap:20px;width:min(820px,100%);display:grid}.disclosure-gate-card>header{align-items:flex-start;gap:14px;display:flex}.disclosure-gate-card h1{color:var(--navy);margin:3px 0 8px}.disclosure-document{gap:16px;display:grid}.disclosure-document>div:first-child{justify-content:space-between;align-items:center;gap:16px;display:flex}.disclosure-document h2{color:var(--navy);margin:0;font-size:1.15rem}.disclosure-copy{white-space:pre-wrap;color:var(--ink);line-height:1.65}.disclosure-document label{color:var(--navy);align-items:flex-start;gap:10px;font-weight:700;display:flex}.disclosure-admin-grid{grid-template-columns:minmax(320px,.85fr) minmax(400px,1.15fr);gap:20px;display:grid}.settings-card{align-content:start;gap:14px;display:grid}.settings-card>label{color:var(--navy);gap:7px;font-weight:700;display:grid}.settings-card input,.settings-card textarea{border:1px solid var(--line);width:100%;font:inherit;border-radius:10px;padding:11px 12px}.disclosure-list{gap:12px;display:grid}.disclosure-list article{border:1px solid var(--line);border-radius:12px;padding:14px}.disclosure-list article>div{gap:4px;display:grid}.disclosure-list article span{color:var(--muted);font-size:.85rem}.disclosure-list ul{margin:10px 0 0;padding-left:20px}.disclosure-list li{gap:8px;margin:8px 0;display:grid}.disclosure-version-actions{flex-wrap:wrap;gap:8px;display:flex}.disclosure-list label{gap:6px;margin-top:12px;font-weight:700;display:grid}.disclosure-coverage{border-top:1px solid var(--line-soft);gap:10px;margin-top:14px;padding-top:14px;display:grid}.disclosure-coverage-summary{justify-content:space-between;align-items:center;gap:12px;display:flex}.disclosure-coverage table{border-collapse:collapse;width:100%}.disclosure-coverage th,.disclosure-coverage td{border-bottom:1px solid var(--line-soft);text-align:left;vertical-align:top;padding:10px}.disclosure-coverage th{color:var(--muted);text-transform:uppercase;font-size:.75rem}.disclosure-coverage td:first-child{gap:3px;display:grid}.disclosure-coverage td small{color:var(--muted)}@media (max-width:760px){.manager-coverage-bar{flex-direction:column;align-items:stretch}.manager-coverage-bar select,.manager-coverage-trigger{width:100%;max-width:none}.manager-coverage-picker{width:100%}.manager-coverage-popover{top:auto;right:12px;bottom:max(12px, env(safe-area-inset-bottom));width:auto;max-height:min(680px,100dvh - 90px);position:fixed;left:12px}.disclosure-admin-grid{grid-template-columns:1fr}}.team-agent-drawer-body>section{gap:9px;display:grid}.manager-team-now{overflow:hidden}.manager-team-now-list{display:grid}.manager-team-now-row{border-top:1px solid var(--line);grid-template-columns:minmax(180px,1fr) auto auto;align-items:center;gap:20px;min-height:64px;padding:11px 18px;display:grid}.owner-manager-row{grid-template-columns:minmax(190px,1.3fr) minmax(92px,.55fr) auto auto}.owner-manager-working{gap:3px;min-width:92px;display:grid}.owner-manager-working strong{color:var(--navy);font-size:13px}.owner-manager-working small{color:var(--muted);font-size:9px}.manager-team-now-identity{align-items:center;gap:10px;min-width:0;display:flex}.manager-team-now-identity>span:last-child{gap:3px;min-width:0;display:grid}.manager-team-now-identity strong,.manager-team-now-identity small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.manager-team-now-identity small{color:var(--muted);font-size:9px}.manager-team-now-row dl{grid-template-columns:repeat(2,minmax(58px,auto));gap:18px;margin:0;display:grid}.manager-team-now-row dl div{gap:3px;display:grid}.manager-team-now-row dt{color:var(--muted);letter-spacing:.04em;text-transform:uppercase;font-size:8px;font-weight:800}.manager-team-now-row dd{color:var(--navy);margin:0;font-size:12px;font-weight:800}.manager-team-now-state{justify-content:flex-end;align-items:center;gap:9px;min-width:140px;display:flex}.manager-listen-button:disabled{cursor:not-allowed;opacity:.42}.manager-team-edit{width:32px;height:32px}.manage-team-summary{border:1px solid var(--line);background:var(--surface-secondary);border-radius:12px;grid-template-columns:auto 1fr;align-items:center;padding:15px}.manage-team-summary p{color:var(--muted);margin:2px 0}.manage-team-assignment-card{border:1px solid var(--line);border-radius:12px;padding:16px}.manage-team-assignment-card label,.manage-agent-editor label{color:var(--navy);gap:6px;font-size:10px;font-weight:800;display:grid}.manage-team-assignment-card select,.manage-agent-editor select,.manage-agent-editor input{border:1px solid var(--line);background:var(--input-background);width:100%;height:40px;color:var(--navy);font:inherit;border-radius:9px;padding:0 11px}.manage-team-search{border:1px solid var(--line);background:var(--input-background);border-radius:9px;align-items:center;gap:8px;padding:0 11px;display:flex}.manage-team-search input{min-width:0;height:40px;font:inherit;background:0 0;border:0;outline:0;flex:1}.manage-team-agent-list{border:1px solid var(--line);border-radius:12px;display:grid;overflow:hidden}.manage-team-agent-list>article+article{border-top:1px solid var(--line)}.manage-team-agent-list>article.editing{background:var(--surface-secondary)}.manage-team-agent-row{grid-template-columns:auto minmax(0,1fr) auto auto;align-items:center;gap:10px;padding:11px 12px;display:grid}.manage-team-agent-row>span:nth-child(2){gap:3px;min-width:0;display:grid}.manage-team-agent-row strong,.manage-team-agent-row small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.manage-team-agent-row small{color:var(--muted);font-size:9px}.manage-agent-editor{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;padding:0 12px 14px 54px;display:grid}.manage-agent-editor p,.manage-agent-editor>div{grid-column:1/-1}.manage-agent-editor p{color:var(--muted);margin:0;font-size:9px;line-height:1.5}.manage-agent-editor>div{justify-content:flex-end;gap:8px;display:flex}.manager-listen-button{border:1px solid color-mix(in srgb, var(--accent) 45%, var(--line));min-width:36px;min-height:36px;color:var(--success);background:var(--accent-soft);white-space:nowrap;cursor:pointer;border-radius:9px;justify-content:center;align-items:center;gap:6px;padding:7px 10px;font-size:9px;font-weight:800;display:inline-flex}.manager-listen-button:hover:not(:disabled),.manager-listen-button:focus-visible:not(:disabled){border-color:var(--accent);background:color-mix(in srgb, var(--accent-soft) 72%, var(--surface-hover));outline:3px solid #07965226}.manager-listen-button:disabled{border-color:var(--line);color:var(--text-muted);background:var(--surface-secondary);cursor:not-allowed}.supervision-drawer>header>div{flex:1;min-width:0}.supervision-drawer>header small{color:var(--muted);font-size:10px}.supervision-call-card{border:1px solid var(--line);background:var(--surface-secondary);border-radius:12px;padding:18px}.supervision-call-heading{align-items:center;gap:12px;display:flex}.supervision-call-heading>span:last-child{gap:4px;display:grid}.supervision-call-heading small{color:var(--muted);text-transform:uppercase;font-size:9px;font-weight:800}.supervision-live-facts{grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin:16px 0 0;display:grid}.supervision-live-facts div{background:var(--surface-hover);border-radius:9px;gap:4px;padding:10px;display:grid}.supervision-live-facts dt{color:var(--muted);text-transform:uppercase;font-size:8px;font-weight:800}.supervision-live-facts dd{color:var(--navy);margin:0;font-size:12px;font-weight:800}.supervision-controls{gap:10px}.supervision-controls>.button{justify-content:center;width:100%}.supervision-controls>.button.active{border-color:var(--accent);color:var(--success);background:var(--accent-soft)}.supervision-disconnect{justify-content:center;width:100%}.drawer-status-control select{border:1px solid var(--line);min-width:138px;max-width:190px;height:38px;color:var(--navy);background:var(--input-background);font:inherit;border-radius:9px;padding:0 30px 0 10px;font-size:11px;font-weight:750}.private-check-in-card{border:1px solid var(--line);background:var(--surface-secondary);border-radius:12px;padding:18px}.private-check-in-card>div{gap:7px;display:grid}.private-check-in-card h3,.private-check-in-card p{margin:0}.private-check-in-card>.button{justify-content:center;width:100%;margin-top:8px}.private-check-in-state{background:var(--accent-soft);border-radius:10px;padding:13px}.private-check-in-state>div{gap:8px;margin-top:10px;display:flex}.private-check-in-prompt{z-index:92;border:1px solid color-mix(in srgb, var(--accent) 42%, var(--line));background:var(--dialog-background);width:min(390px,100vw - 32px);box-shadow:0 20px 50px var(--shadow-color);color:var(--navy);border-radius:14px;gap:12px;padding:18px;display:grid;position:fixed;bottom:24px;right:24px}.private-check-in-prompt p{color:var(--muted);margin:0}.private-check-in-prompt>div{gap:9px;display:flex}.private-check-in-prompt .button{flex:1;justify-content:center}.drawer-status-summary{background:var(--surface-secondary);border-radius:9px;grid-template-columns:auto 1fr;align-items:center;padding:14px}.drawer-status-summary>strong{color:var(--navy);justify-self:end;font:16px SFMono-Regular,Consolas,monospace}.drawer-status-summary>span:last-child{color:var(--muted);grid-column:1/-1;font-size:9px}.drawer-metric-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:7px;display:grid}.drawer-metric-grid article{border:1px solid var(--line);border-radius:8px;gap:6px;padding:12px;display:grid}.drawer-metric-grid span{color:var(--muted);text-transform:uppercase;font-size:8px;font-weight:800}.drawer-metric-grid strong{color:var(--navy);font:17px SFMono-Regular,Consolas,monospace}.drawer-current-call{border:1px solid color-mix(in srgb, var(--accent) 38%, var(--line));background:var(--accent-soft);border-radius:9px;padding:14px}.drawer-current-call p{color:var(--muted);margin:2px 0}.drawer-section-heading{justify-content:space-between;align-items:center;display:flex}.contextual-empty.compact{margin-top:5px;padding:10px;font-size:9px}.employee-home-primary{border-left:5px solid var(--teal);gap:9px;margin-bottom:24px;padding:28px;display:grid;position:relative;overflow:hidden}.operational-confidence{border-color:color-mix(in srgb, var(--accent) 38%, var(--line));background:var(--surface-secondary);grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:18px;margin-bottom:12px;padding:16px 18px;display:grid}.operational-confidence h2,.operational-confidence p{margin:0}.operational-confidence h2{color:var(--navy);margin-top:3px;font-size:17px}.operational-confidence>div>p:last-child{color:var(--muted);margin-top:5px}.operational-confidence details{min-width:170px;color:var(--muted);font-size:10px}.operational-confidence summary{color:var(--link);cursor:pointer;font-weight:800}.operational-confidence details p{margin-top:7px}.operational-confidence.confidence-degraded,.operational-confidence.confidence-blocked,.operational-confidence.confidence-access_revoked{border-color:color-mix(in srgb, var(--danger) 42%, var(--line));background:var(--danger-soft)}.operational-confidence.confidence-connecting,.operational-confidence.confidence-recoverable{border-color:color-mix(in srgb, var(--warning) 42%, var(--line));background:var(--warning-soft)}.employee-home-primary h2{max-width:720px;color:var(--navy);font:750 30px var(--font-sans);margin:0;line-height:1.15}.employee-home-primary>p:not(.eyebrow){max-width:720px;color:var(--muted);margin:0;line-height:1.55}.employee-home-primary.state-active_call,.employee-home-primary.state-after_call_work{border-left-color:var(--warning);background:color-mix(in srgb, var(--warning-soft) 46%, var(--surface))}.employee-home-state{color:var(--text-secondary);align-items:center;gap:7px;font-size:10px;font-weight:800;display:inline-flex;position:absolute;top:18px;right:20px}.employee-home-state .status-dot{background:var(--teal);width:8px;height:8px;box-shadow:0 0 0 3px color-mix(in srgb, var(--accent) 26%, transparent);border-radius:50%}.employee-home-primary-action{align-items:center;gap:12px;margin-top:8px;display:flex}.employee-home-no-action{color:var(--text-secondary);font-size:10px;font-weight:800}.employee-home-summary{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:22px;display:grid}.employee-home-summary-card{min-width:0;color:inherit;grid-template-columns:auto 1fr;align-items:center;gap:4px 10px;padding:17px;text-decoration:none;display:grid}.employee-home-summary-card[href]:hover{border-color:#9fcac3;transform:translateY(-1px)}.employee-home-summary-card svg{color:var(--teal);grid-row:1/3}.employee-home-summary-card strong{color:var(--navy);font:22px SFMono-Regular,Consolas,monospace}.employee-home-summary-card span{color:var(--muted);text-transform:uppercase;font-size:9px;font-weight:800}.employee-home-help{margin-top:18px;padding:0;overflow:hidden}.employee-home-help summary{color:var(--navy);cursor:pointer;align-items:center;gap:9px;padding:16px 20px;font-weight:800;display:flex}.employee-home-help>div{color:var(--muted);gap:8px;padding:0 20px 18px;display:grid}.employee-home-help p{margin:0}.employee-home-refresh-note{color:var(--success);align-items:center;gap:6px;font-size:9px;display:flex}.home-load-error{gap:10px;padding:24px;display:grid}.home-load-error h2,.home-load-error p{margin:0}.candidate-next-action{border-left:5px solid var(--teal);gap:10px;display:grid}.candidate-next-action h2,.candidate-next-action p{margin:0}.candidate-next-action .button{justify-self:start}.manager-rescue-toolbar{color:var(--muted);justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px;display:flex}.manager-rescue-toolbar p{margin:0}.manager-rescue-board{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;display:grid}.manager-rescue-group{min-width:0;overflow:hidden}.manager-rescue-list{gap:10px;padding:14px;display:grid}.manager-rescue-card{border:1px solid var(--line);border-left:4px solid var(--text-muted);background:var(--surface);border-radius:10px;gap:9px;padding:15px;display:grid}.manager-rescue-card.urgency-high{border-left-color:#ce8b20}.manager-rescue-card.urgency-immediate{border-left-color:#bf3d36}.manager-rescue-card.waiting{box-shadow:inset 0 0 0 1px #bf3d3629}.manager-rescue-card p,.manager-rescue-card small{margin:0}.manager-rescue-card-heading{justify-content:space-between;align-items:flex-start;gap:10px;display:flex}.manager-rescue-card-heading>div{gap:3px;min-width:0;display:grid}.manager-rescue-card-heading small{color:var(--muted)}.manager-rescue-facts{color:var(--text-secondary);flex-wrap:wrap;gap:8px 14px;font-size:11px;font-weight:800;display:flex}.manager-rescue-facts span{align-items:center;gap:5px;display:inline-flex}.manager-rescue-status{gap:10px;display:grid}.manager-rescue-status p,.manager-rescue-status small,.manager-rescue-last-state{margin:0}.manager-rescue-options{margin-top:14px}.manager-rescue-options summary{color:var(--navy);cursor:pointer;font-weight:800}.manager-rescue-options .stack-form{margin-top:12px}.manager-rescue-detail-grid{padding:18px}.manager-rescue-detail-grid dl{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:0;display:grid}.manager-rescue-detail-grid dl div{gap:4px;display:grid}.manager-rescue-detail-grid dt{color:var(--muted);text-transform:uppercase;font-size:10px;font-weight:800}.manager-rescue-detail-grid dd{color:var(--navy);margin:0}.manager-rescue-reassign{grid-template-columns:minmax(220px,1fr) auto;align-items:end;gap:10px;display:grid}.manager-rescue-intervention{gap:6px;display:inline-flex}.manager-rescue-history{gap:0;margin:0;padding:0 18px 18px;list-style:none;display:grid}.manager-rescue-history li{border-bottom:1px solid var(--line);justify-content:space-between;gap:12px;padding:12px 0;display:flex}.manager-rescue-history time{color:var(--muted);font-size:11px}.sr-only{clip:rect(0, 0, 0, 0)!important;white-space:nowrap!important;border:0!important;width:1px!important;height:1px!important;margin:-1px!important;padding:0!important;position:absolute!important;overflow:hidden!important}.apex-surface{--teal:var(--accent);--teal-soft:var(--accent-soft);--navy:var(--heading);--ink:var(--text-primary);--line:var(--border);background:var(--background)}.apex-surface .sidebar{color:var(--navy);background:var(--surface);border-right:1px solid var(--line)}.apex-surface .brand{font-family:inherit}.apex-surface .brand-mark{color:#fff;background:linear-gradient(145deg,#08a85a,#047b45)}.apex-surface .brand-copy strong{color:var(--navy);font-size:17px}.apex-surface .brand-copy small{color:#5f718e;letter-spacing:0;text-transform:none;font-size:9px}.apex-surface .brand-workspace-select{color:#3f6f5a}.apex-surface .nav-link{color:#243c68}.apex-surface .nav-link:hover{color:var(--accent);background:var(--accent-soft)}.apex-surface .nav-link.active{color:var(--accent);background:var(--accent-soft);box-shadow:none}.apex-surface .platform-attribution{color:#536783}.apex-surface .platform-attribution small{color:#7b8799}.apex-surface .user-card{border-top-color:var(--line)}.apex-surface .user-meta small{color:#61728c}.apex-surface .main-content{background:var(--background)}.apex-surface .page-header{align-items:center}.apex-surface .page-header h1,.apex-surface .panel h2{font-family:inherit;font-weight:750}.apex-surface .page-header h1{font-size:31px}.apex-surface .page-header .eyebrow{display:none}.apex-surface .panel{border-color:var(--line);border-radius:14px;box-shadow:0 7px 22px #142a4d0f}.rescue-privacy-banner{color:var(--success);border:1px solid color-mix(in srgb, var(--accent) 38%, var(--line));background:var(--accent-soft);border-radius:13px;align-items:center;gap:15px;margin-bottom:18px;padding:17px 20px;display:flex}.rescue-privacy-banner div{gap:4px;display:grid}.rescue-privacy-banner strong{color:var(--navy);font-size:13px}.rescue-privacy-banner p{color:var(--text-secondary);margin:0;font-size:12px}.rescue-agent-panel{contain:paint;overflow:hidden}.rescue-agent-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:20px;padding:20px;display:flex}.rescue-agent-header h2{margin:0;font-size:20px}.rescue-agent-header p{color:var(--text-secondary);margin:7px 0 0;font-size:12px}.rescue-agent-header p span,.rescue-agent-header p strong{color:var(--success)}.rescue-agent-tools{align-items:center;gap:14px;display:flex}.rescue-search{border:1px solid var(--line);width:min(300px,28vw);color:var(--text-muted);background:var(--input-background);border-radius:9px;align-items:center;gap:8px;padding:0 12px;display:flex}.rescue-search input{border:0;outline:0;min-width:0;padding:10px 0}.rescue-filter-pills{align-items:center;gap:8px;display:flex}.rescue-filter-pills button{min-height:36px;color:var(--text-secondary);border:1px solid var(--line);background:var(--surface-raised);border-radius:999px;align-items:center;gap:7px;padding:7px 14px;font-size:11px;font-weight:750;display:inline-flex}.rescue-filter-pills button.active{color:var(--success);border-color:color-mix(in srgb, var(--accent) 40%, var(--line));background:var(--accent-soft)}.rescue-filter-pills button span{color:#fff;background:#ef3f43;border-radius:999px;min-width:18px;padding:2px 5px;font-size:9px}.rescue-agent-table th{color:var(--text-muted);background:var(--surface-secondary);letter-spacing:0;text-transform:none}.rescue-agent-table td{color:var(--text-primary);padding-block:12px}.rescue-agent-table .raised-hand-row{background:color-mix(in srgb, var(--warning-soft) 44%, var(--surface))}.rescue-agent-name{color:var(--navy);align-items:center;gap:10px;display:flex}.rescue-agent-name .avatar{width:32px;height:32px;color:var(--success);background:var(--success-soft)}.raised-hand-badge{color:var(--warning);background:var(--warning-soft);border-radius:999px;align-items:center;gap:6px;padding:7px 11px;font-size:11px;font-weight:750;display:inline-flex}.help-request-context{margin:0}.rescue-action{min-width:112px;min-height:32px;padding:6px 12px;border-color:var(--accent)!important;color:var(--success)!important;background:var(--surface-raised)!important;box-shadow:none!important}.rescue-action.primary{color:var(--accent-contrast)!important;background:var(--accent)!important}.rescue-back-button{color:var(--link);background:0 0;border:0;align-items:center;gap:7px;margin:-10px 0 20px;padding:0;font-weight:700;display:inline-flex}.rescue-live-summary{grid-template-columns:1fr 1fr minmax(300px,1.2fr);align-items:center;gap:20px;margin-bottom:16px;padding:17px 20px;display:grid}.rescue-live-person{align-items:center;gap:11px;display:flex}.rescue-live-person>div{gap:3px;display:grid}.rescue-live-person small,.rescue-live-person span{color:var(--text-secondary);font-size:10px}.rescue-live-person strong{color:var(--navy)}.rescue-live-person .customer-avatar{color:var(--success);background:var(--success-soft)}.rescue-live-summary dl{grid-template-columns:1fr 1fr;gap:12px;margin:0;display:grid}.rescue-live-summary dl div{gap:4px;display:grid}.rescue-live-summary dt,.rescue-post-call-details dt{color:var(--text-muted);text-transform:uppercase;font-size:9px;font-weight:800}.rescue-live-summary dd,.rescue-post-call-details dd{color:var(--navy);margin:0;font-weight:700}.rescue-live-grid,.rescue-post-call-grid{grid-template-columns:minmax(0,1.7fr) minmax(280px,.8fr);gap:16px;display:grid}.rescue-live-main,.rescue-live-aside{align-content:start;gap:16px;display:grid}.rescue-audio-panel,.rescue-call-controls,.rescue-call-facts,.rescue-checklist,.rescue-post-call-details,.rescue-recording-panel,.rescue-session-history{padding:18px}.rescue-section-title{color:var(--navy);text-transform:uppercase;justify-content:space-between;align-items:center;gap:10px;font-size:12px;font-weight:800;display:flex}.rescue-section-title small{color:var(--text-muted);text-transform:none;font-size:10px;font-weight:600}.live-dot{background:#079652;border-radius:50%;width:8px;height:8px;box-shadow:0 0 0 5px #e9f7f0}.rescue-waveform{justify-content:center;align-items:center;gap:4px;height:70px;margin:8px 0;display:flex;overflow:hidden}.rescue-waveform i{background:#08a85a;border-radius:4px;width:3px;height:18px}.rescue-waveform i:nth-child(3n){height:34px}.rescue-waveform i:nth-child(5n){height:48px}.rescue-waveform i:nth-child(7n){height:26px}.rescue-muted-note{color:var(--text-secondary);justify-content:center;align-items:center;gap:7px;margin:0;font-size:11px;display:flex}.rescue-mode-actions{grid-template-columns:1fr;gap:16px;margin:16px 0;display:grid}.rescue-mode-button{min-height:88px;color:var(--success);border:1px solid var(--line);background:var(--surface-raised);border-radius:10px;align-content:center;place-items:center;gap:5px;display:grid}.rescue-mode-button span{color:var(--text-secondary);font-size:10px}.rescue-mode-button.active{color:var(--accent-contrast);border-color:var(--accent);background:var(--accent)}.rescue-mode-button.active span{color:var(--accent-contrast)}.rescue-safety-note{color:var(--success);border:1px solid color-mix(in srgb, var(--accent) 38%, var(--line));background:var(--accent-soft);border-radius:9px;align-items:flex-start;gap:10px;padding:12px 14px;display:flex}.rescue-safety-note p{color:var(--text-secondary);margin:0;font-size:11px}.rescue-call-controls{gap:14px;display:grid}.rescue-control-row{grid-template-columns:repeat(4,minmax(0,1fr));gap:9px;display:grid}.rescue-control-row button{min-height:42px;color:var(--text-primary);border:1px solid var(--line);background:var(--surface-raised);border-radius:8px;justify-content:center;align-items:center;gap:6px;font-weight:700;display:inline-flex}.rescue-control-row button.danger{color:var(--danger);border-color:color-mix(in srgb, var(--danger) 42%, var(--line));background:var(--danger-soft)}.rescue-control-row button:disabled{color:var(--text-muted);background:var(--surface-secondary);cursor:not-allowed}.rescue-call-controls>p{color:var(--text-secondary);margin:0;font-size:10px}.rescue-transfer-control{background:var(--surface-secondary);border-radius:9px;grid-template-columns:1fr auto;align-items:end;gap:10px;padding:12px;display:grid}.rescue-call-facts h2{margin:0 0 16px;font-size:16px}.rescue-call-facts dl{gap:10px;margin:0;display:grid}.rescue-call-facts dl div{grid-template-columns:105px 1fr;gap:12px;display:grid}.rescue-call-facts dt{color:var(--text-muted);font-size:10px}.rescue-call-facts dd{color:var(--navy);margin:0;font-size:11px}.rescue-call-facts p{color:var(--text-secondary);font-size:11px;line-height:1.6}.rescue-checklist-progress{background:var(--surface-hover);border-radius:999px;height:6px;margin:14px 0;overflow:hidden}.rescue-checklist-progress i{border-radius:inherit;background:var(--accent);height:100%;display:block}.rescue-checklist ol{gap:9px;margin:12px 0 0;padding:0;list-style:none;display:grid}.rescue-checklist li{color:var(--text-secondary);align-items:center;gap:8px;font-size:11px;display:flex}.rescue-checklist li>i{border:1px solid #8fa2bb;border-radius:50%;width:14px;height:14px}.rescue-checklist li.complete{color:var(--success)}.rescue-post-call-details{gap:17px;display:grid}.rescue-post-call-details dl{grid-template-columns:repeat(3,1fr);gap:15px;margin:0;display:grid}.rescue-post-call-details dl div{gap:5px;display:grid}.rescue-call-notes{background:var(--surface-secondary);border-radius:9px;padding:13px}.rescue-call-notes p{color:var(--text-secondary);margin:7px 0 0}.rescue-recording-panel{gap:16px;display:grid}.rescue-recording-panel audio{width:100%}.rescue-summary-panel{border:1px solid color-mix(in srgb, var(--accent) 38%, var(--line));background:var(--accent-soft);border-radius:10px;justify-content:space-between;align-items:center;gap:16px;padding:14px;display:flex}.rescue-summary-panel p{color:var(--text-secondary);margin:5px 0 0;font-size:11px}.rescue-compliance-state{color:var(--success);background:var(--success-soft);border-radius:9px;align-items:center;gap:10px;padding:13px;display:flex}.rescue-compliance-state span{gap:3px;display:grid}.rescue-compliance-state small{color:var(--text-secondary)}.rescue-session-history{margin-top:16px}.rescue-session-history>div:last-child{color:var(--text-secondary);flex-wrap:wrap;gap:9px 16px;margin-top:12px;font-size:10px;display:flex}.rescue-session-history span{align-items:center;gap:5px;display:inline-flex}.rescue-no-call-assistance{grid-template-columns:minmax(240px,.7fr) minmax(300px,1.3fr);align-items:center;gap:30px;padding:30px;display:grid}.rescue-no-call-assistance h2{color:var(--heading);margin:0 0 8px}.rescue-no-call-assistance p{color:var(--text-secondary);margin:5px 0;line-height:1.55}@media (max-width:1180px){.rescue-agent-header,.rescue-agent-tools{flex-direction:column;align-items:stretch}.rescue-search{width:100%}.rescue-live-grid,.rescue-post-call-grid{grid-template-columns:1fr}.rescue-live-aside{grid-template-columns:1fr 1fr}}@media (max-width:760px){.mobile-menu-button{z-index:19;color:#fff;background:var(--navy);border:0;align-items:center;gap:8px;width:100%;padding:12px 16px;font-weight:800;display:flex;position:sticky;top:0}.navigation-scrim{z-index:17;background:#07182780;border:0;display:block;position:fixed;inset:0}.sidebar{z-index:18;visibility:hidden;width:min(320px,88vw);height:100vh;padding:24px 16px 18px;transition:transform .18s,visibility 0s linear .18s;position:fixed;top:0;bottom:0;left:0;overflow-y:auto;transform:translate(-105%)}.sidebar.open{visibility:visible;transition-delay:0s;transform:translate(0)}.sidebar nav{display:grid;overflow:visible}.sidebar-foot{display:block}.nav-link{flex:initial}.page-header{align-items:flex-start;margin-bottom:20px}.header-actions{order:2}.page-header>div:first-child{flex-basis:100%}.header-actions{justify-content:flex-end;width:100%}.workspace-status-menu{margin-right:auto}.workspace-status-control{left:0;right:auto}.workspace-status-message{align-self:flex-start}.focused-call-header{grid-template-columns:1fr auto}.focused-call-header>span{display:none}.focused-call-header .header-actions{width:auto}.focused-call-header .workspace-status-menu{margin-right:0}.focused-call-header .workspace-status-control{left:auto;right:0}.agent-performance-summary-grid{grid-template-columns:1fr 1fr}.performance-primary-grid,.performance-secondary-grid{grid-template-columns:1fr}.agent-performance-summary-grid>div:nth-child(2){border-right:0}.agent-performance-summary-grid>div{border-bottom:1px solid var(--line)}.performance-toolbar,.performance-compliance-header{flex-direction:column;align-items:stretch}.performance-toolbar label{min-width:0}.performance-compliance-header>div:last-child{justify-items:start}.workspace-section-grid,.active-call-summary,.active-call-layout,.agent-home-metrics,.agent-today-metrics,.performance-detail-grid{grid-template-columns:1fr}.agent-next-step{flex-direction:column;align-items:stretch}.agent-next-step .button{width:100%}.active-call-connection{justify-items:start}.active-call-notes{position:static}.active-call-resources{flex-direction:column;align-items:stretch}.wrap-up-required{justify-self:stretch}.after-call-actions,.after-call-pause-menu>div{grid-template-columns:1fr}.performance-range-controls{justify-content:stretch;width:100%}.performance-range-controls label{flex:1;min-width:140px}.performance-time-breakdown{grid-template-columns:repeat(2,minmax(0,1fr))}.performance-trend-list article{grid-template-columns:64px minmax(80px,1fr) 60px}.performance-trend-list article strong{grid-column:3}.team-operations-toolbar{flex-wrap:wrap;align-items:stretch}.team-filter-strip{flex-basis:100%}.team-search{flex:1}.team-operation-row{grid-template-columns:1fr 1fr}.team-operation-metrics,.team-operation-actions{grid-column:1/-1}.team-operation-actions{justify-content:space-between;align-items:center;display:flex}.employee-home-primary{padding:24px 18px 20px}.operational-confidence{grid-template-columns:1fr}.operational-confidence details{min-width:0}.employee-home-primary h2{font-size:25px}.employee-home-state{order:-1;position:static}.employee-home-primary-action,.employee-home-primary-action .button{width:100%}.employee-home-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.manager-rescue-board,.manager-rescue-detail-grid dl,.manager-rescue-reassign{grid-template-columns:1fr}.manager-rescue-card-heading,.manager-rescue-history li{flex-direction:column;align-items:flex-start}.manager-rescue-toolbar{flex-direction:column;align-items:stretch}}@media (max-width:440px){.performance-primary-grid,.performance-secondary-grid{grid-template-columns:1fr}.performance-primary-grid strong{font-size:26px}.employee-home-summary{grid-template-columns:1fr}}@media (max-width:760px){.apex-surface .main-content{padding:22px 14px}.apex-surface .mobile-menu-button{color:var(--navy);border-bottom:1px solid var(--line);background:#fff}.rescue-privacy-banner{align-items:flex-start}.rescue-filter-pills{width:100%;padding-bottom:4px;overflow-x:auto}.rescue-filter-pills button{flex:none}.rescue-agent-table{min-width:900px}.rescue-live-summary{grid-template-columns:1fr}.rescue-live-summary dl{grid-template-columns:1fr 1fr}.rescue-live-aside,.rescue-mode-actions{grid-template-columns:1fr}.rescue-control-row{grid-template-columns:1fr 1fr}.rescue-transfer-control{grid-template-columns:1fr}.rescue-post-call-details dl{grid-template-columns:1fr 1fr}.rescue-summary-panel{flex-direction:column;align-items:stretch}.rescue-no-call-assistance{grid-template-columns:1fr}}@media (max-width:440px){.rescue-control-row,.rescue-post-call-details dl,.rescue-live-summary dl{grid-template-columns:1fr}}.canonical-card{border:1px solid var(--line);background:var(--surface);min-width:0;box-shadow:var(--shadow);border-radius:13px;margin-bottom:18px;padding:22px}.canonical-card h2{color:var(--navy);letter-spacing:-.015em;margin:5px 0 0;font-size:18px}.canonical-card h3{color:var(--navy);margin:0;font-size:14px}.canonical-card p{color:var(--text-secondary);line-height:1.55}.canonical-card-heading{justify-content:space-between;align-items:center;gap:16px;margin-bottom:18px;display:flex}.canonical-card-heading>div{min-width:0}.canonical-kicker{color:var(--success);letter-spacing:.08em;text-transform:uppercase;align-items:center;gap:7px;font-size:10px;font-weight:800;display:inline-flex}.canonical-count{min-width:28px;color:var(--success);background:var(--success-soft);border-radius:999px;place-items:center;padding:5px 9px;font-size:11px;font-weight:800;display:inline-grid}.canonical-notice{border:1px solid color-mix(in srgb, var(--success) 36%, var(--line));color:var(--success);background:var(--success-soft);border-radius:12px;align-items:flex-start;gap:13px;margin-bottom:18px;padding:17px 19px;display:flex}.canonical-notice>svg{flex:none;margin-top:2px}.canonical-notice strong{color:var(--heading)}.canonical-notice p{color:var(--text-secondary);margin:4px 0 0;line-height:1.5}.canonical-split{grid-template-columns:minmax(0,1fr) minmax(280px,.32fr);align-items:start;gap:20px;display:grid}.canonical-search{border:1px solid var(--line);color:var(--text-muted);background:var(--input-background);border-radius:9px;align-items:center;gap:9px;margin-bottom:16px;padding:0 12px;display:flex}.canonical-search:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px color-mix(in srgb, var(--accent) 24%, transparent)}.canonical-search input{min-width:0;box-shadow:none;border:0;padding:11px 0}.canonical-search input:focus{outline:0}.canonical-table-wrap{border:1px solid var(--line);border-radius:10px;width:100%;overflow-x:auto}.canonical-table{background:var(--surface);min-width:670px}.canonical-table th{color:var(--text-muted);background:var(--surface-secondary);letter-spacing:0;text-transform:none;padding:12px 14px}.canonical-table td{color:var(--text-primary);padding:14px;font-size:11px}.canonical-table td>strong{color:var(--heading);font-size:12px;display:block}.canonical-table td>small{color:var(--text-muted);margin-top:5px;line-height:1.4;display:block}.canonical-table tbody tr:hover{background:var(--surface-hover)}.canonical-order,.canonical-control-buttons{align-items:center;gap:5px;display:flex}.canonical-order button,.canonical-control-buttons button,.canonical-table-action,.canonical-close,.canonical-icon-button,.canonical-appointment-list button{border:1px solid var(--line);min-height:30px;color:var(--ink);background:var(--surface-raised);cursor:pointer;border-radius:7px;justify-content:center;align-items:center;gap:5px;padding:6px 9px;font-size:10px;font-weight:750;display:inline-flex}.canonical-order button:hover,.canonical-control-buttons button:hover,.canonical-table-action:hover,.canonical-icon-button:hover{border-color:color-mix(in srgb, var(--accent) 54%, var(--line));color:var(--accent);background:var(--surface-hover)}.canonical-order button:disabled,.canonical-control-buttons button:disabled{opacity:.35;cursor:not-allowed}.canonical-switch{align-items:center;gap:8px;width:max-content;display:inline-flex}.canonical-switch input{opacity:0;width:1px;height:1px;position:absolute}.canonical-switch>span[aria-hidden]{background:var(--border-strong);border-radius:999px;width:34px;height:19px;transition:all .16s;position:relative}.canonical-switch>span[aria-hidden]:after{content:"";background:var(--surface-raised);border-radius:50%;width:13px;height:13px;transition:inherit;position:absolute;top:3px;left:3px;box-shadow:0 1px 3px #0003}.canonical-switch input:checked+span{background:var(--accent)}.canonical-switch input:checked+span:after{transform:translate(15px)}.canonical-switch input:focus-visible+span{outline:2px solid var(--accent);outline-offset:2px}.status-pill{width:max-content;color:var(--text-secondary);background:var(--surface-hover);text-transform:capitalize;white-space:nowrap;border-radius:999px;align-items:center;padding:5px 9px;font-size:9px;font-weight:800;display:inline-flex}.status-pill.success{color:var(--success);background:var(--success-soft)}.status-pill.warning{color:var(--warning);background:var(--warning-soft)}.status-pill.danger{color:var(--danger);background:var(--danger-soft)}.status-pill.neutral{color:var(--text-secondary);background:var(--surface-hover)}.canonical-side-form{position:sticky;top:18px}.canonical-side-form>p{margin:9px 0 20px}.canonical-side-form textarea{min-height:98px}.canonical-metrics{gap:14px;margin-bottom:18px;display:grid}.canonical-metrics-four{grid-template-columns:repeat(4,minmax(0,1fr))}.canonical-metrics>article{border:1px solid var(--line);background:var(--surface);min-height:116px;box-shadow:var(--shadow);border-radius:13px;align-content:center;gap:5px;padding:20px 20px 20px 66px;display:grid;position:relative;overflow:hidden}.canonical-metrics>article>svg{width:34px;height:34px;color:var(--success);background:var(--success-soft);border-radius:10px;padding:8px;position:absolute;left:20px}.canonical-metrics>article:nth-child(2)>svg{color:var(--info);background:var(--info-soft)}.canonical-metrics>article:nth-child(3)>svg{color:var(--warning);background:var(--warning-soft)}.canonical-metrics>article:nth-child(4)>svg{color:color-mix(in srgb, #a681d4 76%, var(--text-primary));background:color-mix(in srgb, #7a51a3 22%, var(--surface))}.canonical-metrics small{color:var(--text-secondary);font-size:10px;font-weight:700}.canonical-metrics strong{color:var(--heading);font-size:25px;font-weight:750}.canonical-action-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;display:grid}.canonical-action-grid article{grid-template-columns:auto 1fr auto;align-items:center;gap:15px;display:grid}.canonical-action-grid article>svg{width:42px;height:42px;color:var(--success);background:var(--success-soft);border-radius:11px;padding:11px}.canonical-action-grid article p{margin:4px 0 0;font-size:11px}.canonical-inline-form{max-width:760px}.canonical-empty{color:var(--text-muted);font-size:11px;line-height:1.55}.canonical-helper{color:var(--text-secondary);align-items:flex-start;gap:7px;font-size:10px;line-height:1.55;display:flex}.canonical-helper svg{color:var(--success);flex:none}.canonical-auth{color:#132345;background:#fbfcfc;grid-template-rows:auto 1fr auto;min-height:100vh;display:grid}.canonical-auth-header{background:#fff;border-bottom:1px solid #e3e8ee;justify-content:space-between;align-items:center;min-height:74px;padding:13px 32px;display:flex}.canonical-auth-header>a{color:#203755;align-items:center;min-height:44px;font-weight:750;text-decoration:none;display:inline-flex}.canonical-auth-brand{align-items:center;gap:12px;display:flex}.canonical-auth-brand img,.canonical-auth-mark{object-fit:contain;color:#fff;background:linear-gradient(145deg,#079652,#087848);border-radius:10px;place-items:center;width:44px;height:44px;display:grid}.canonical-auth-brand>div{gap:3px;display:grid}.canonical-auth-brand strong{color:#091638;font-size:19px}.canonical-auth-brand small{color:#697b92;font-size:10px}.canonical-auth-card{background:#fff;border:1px solid #dfe6ec;border-radius:15px;grid-template-columns:minmax(300px,.75fr) minmax(400px,1.25fr);align-self:center;width:min(1120px,100% - 36px);min-height:600px;margin:34px auto;display:grid;overflow:hidden;box-shadow:0 18px 54px #09163817}.canonical-auth-card>aside{background:linear-gradient(150deg,#f8fdf9,#eef8f3);border-right:1px solid #e0ebe5;align-content:center;padding:58px 54px;display:grid}.canonical-auth-illustration{color:#079652;background:#e4f4eb;border-radius:50%;place-items:center;width:88px;height:88px;margin-bottom:26px;display:grid}.canonical-auth-card h1{color:#091638;letter-spacing:-.03em;margin:0 0 13px;font-size:34px}.canonical-auth-card aside p{color:#60718a;margin:0;font-size:15px;line-height:1.7}.canonical-auth-card ul{border-top:1px solid #dce9e2;gap:13px;margin:28px 0 0;padding:22px 0 0;list-style:none;display:grid}.canonical-auth-card li{color:#223a58;padding-left:23px;font-weight:700;position:relative}.canonical-auth-card li:before{content:"✓";color:#079652;position:absolute;left:0}.canonical-auth-form{align-content:center;padding:58px clamp(36px,8vw,110px);display:grid}.canonical-auth-form h2{color:#091638;margin:3px 0 8px;font-size:28px}.canonical-auth-form>.muted{margin:0 0 25px}.canonical-auth-submit{width:100%;min-height:46px;margin-top:4px}.tenant-resolution-error{gap:12px;margin-bottom:18px;display:grid}.tenant-resolution-error .button-row{align-items:stretch}.tenant-resolution-error .button{min-height:42px}.auth-invalid-link{gap:10px;display:grid}.auth-invalid-link h3,.auth-invalid-link p{margin:0}.auth-invalid-link h3{color:#091638}.auth-invalid-link p{color:#60718a;line-height:1.6}.auth-form-support{justify-content:flex-end;margin-top:-4px;display:flex}.auth-form-support a,.auth-back-link{color:#087848;align-items:center;min-height:44px;font-weight:750;text-decoration:none;display:inline-flex}.auth-single-card{min-height:520px}.auth-back-link{margin-top:18px;display:inline-flex}.settings-security-grid{grid-template-columns:minmax(300px,.85fr) minmax(420px,1.15fr);gap:20px;display:grid}.security-session-list{border:1px solid var(--line-soft);background:var(--line-soft);border-radius:10px;gap:1px;margin-top:18px;display:grid;overflow:hidden}.security-session-list article{background:var(--surface);justify-content:space-between;align-items:center;gap:18px;padding:14px 16px;display:flex}.security-session-list article>div{gap:4px;display:grid}.security-session-list article>span{text-align:right;justify-items:end;gap:4px;display:grid}.security-session-list article span{color:var(--muted);font-size:12px}.security-session-list article small{color:var(--text-muted);font-size:12px}@media (max-width:640px){.bank-connection-row{padding:16px}.security-session-list article{flex-direction:column;align-items:flex-start;gap:8px}.security-session-list article>span{text-align:left;justify-items:start}}.integration-sections{gap:20px;display:grid}.integration-section{overflow:hidden}.integration-section>.panel-heading{border-bottom:1px solid var(--line-soft);padding:20px 22px 16px}.integration-card-grid{grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.integration-card-grid .integration-card+.integration-card{border-left:1px solid var(--line-soft)}.integration-card{grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:14px;padding:20px 22px;display:grid}.integration-icon{width:42px;height:42px;color:var(--success);background:var(--success-soft);border-radius:12px;place-items:center;display:grid}.integration-card>div{gap:5px;display:grid}.integration-card>div span,.integration-card small{color:var(--muted);line-height:1.45}.integration-card small{align-items:center;gap:5px;font-size:10px;display:flex}.advertising-provider-experience{min-width:0}.advertising-provider-experience>.alert{margin:16px 22px 0}.advertising-provider-error{align-items:center;gap:9px;display:flex}.advertising-provider-error>span{flex:1;min-width:0}.advertising-provider-state{min-height:150px;color:var(--muted);justify-content:center;align-items:center;gap:9px;display:flex}.advertising-provider-grid{border-bottom:1px solid var(--line-soft)}.advertising-provider-card{grid-template-rows:auto auto;align-items:start;min-width:0}.advertising-provider-copy{min-width:0}.advertising-provider-title{flex-wrap:wrap;align-items:center;gap:7px!important;display:flex!important}.advertising-provider-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:7px!important;display:flex!important}.advertising-provider-actions .text-button{align-items:center;gap:5px;min-height:32px;display:inline-flex}.advertising-account-picker{border:1px solid var(--line-soft);background:var(--surface-secondary);border-radius:10px;grid-column:1/-1;width:100%;margin-top:4px;padding:15px}.advertising-account-picker>div:first-child{justify-content:space-between;align-items:center;gap:12px;display:flex}.advertising-account-picker .text-button{align-items:center;gap:5px;min-height:34px;display:inline-flex}.advertising-account-list{gap:8px;margin-top:12px;display:grid}.advertising-account-list label{border:1px solid var(--line-soft);background:var(--surface);cursor:pointer;border-radius:9px;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:10px;min-width:0;padding:11px 12px;display:grid}.advertising-account-list label:has(input:checked){border-color:color-mix(in srgb, var(--accent) 42%, var(--line));background:var(--accent-soft)}.advertising-account-list input{width:17px;height:17px;accent-color:var(--teal)}.advertising-account-list span{gap:3px;min-width:0;display:grid}.advertising-account-list strong,.advertising-account-list small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.advertising-account-list small{color:var(--muted)}.advertising-read-only-note{border:1px solid color-mix(in srgb, var(--accent) 36%, var(--line));color:var(--text-secondary);background:var(--accent-soft);border-radius:10px;align-items:flex-start;gap:9px;margin:18px 22px;padding:13px 14px;line-height:1.5;display:flex}.advertising-read-only-note svg{color:var(--success);flex:none;margin-top:2px}.advertising-campaigns{border:1px solid var(--line-soft);border-radius:11px;margin:0 22px 22px;overflow:hidden}.advertising-campaigns>.panel-heading{border-bottom:1px solid var(--line-soft);padding:17px 18px}.advertising-campaign-table{min-width:940px}.advertising-campaign-table td:first-child{min-width:190px}.advertising-campaign-table td:first-child strong,.advertising-campaign-table td:first-child small{display:block}.advertising-campaign-table td:first-child small{color:var(--muted);margin-top:4px}.advertising-provider-empty{min-height:130px;color:var(--muted);text-align:left;justify-content:center;align-items:center;gap:12px;padding:24px;display:flex}.advertising-provider-empty>svg{color:var(--success);flex:none}.advertising-provider-empty strong{color:var(--ink)}.advertising-provider-empty p{margin:4px 0 0}.canonical-powered{color:#697b92;text-align:center;justify-items:center;gap:4px;margin:28px 0 0;font-size:10px;line-height:1.45;display:grid}.canonical-powered>span{color:#087848;font-weight:800}.canonical-powered>small{font-size:inherit;display:block}.canonical-auth>footer{color:#687992;text-align:center;padding:18px;font-size:10px}.canonical-rts-hero{grid-template-columns:minmax(220px,.8fr) minmax(500px,1.8fr) auto;align-items:center;gap:20px;display:grid}.canonical-rts-status{color:var(--text-secondary);background:var(--surface-secondary);border-radius:11px;align-items:center;gap:13px;padding:17px;display:flex}.canonical-rts-status>svg{color:var(--text-muted)}.canonical-rts-status strong{color:var(--heading);text-transform:capitalize;font-size:19px;display:block}.canonical-rts-status.status-verified{color:var(--success);background:var(--success-soft)}.canonical-rts-status.status-verified>svg,.canonical-rts-status.status-verified strong{color:var(--success)}.canonical-rts-status.status-pending{color:var(--warning);background:var(--warning-soft)}.canonical-rts-meta{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin:0;display:grid}.canonical-rts-meta div{border-left:1px solid var(--line);min-width:0;padding-left:16px}.canonical-rts-meta dt{color:var(--text-muted);font-size:10px}.canonical-rts-meta dd{color:var(--heading);margin:7px 0 0;font-size:12px;font-weight:750}.canonical-upload-button{white-space:nowrap}.canonical-traffic-layout{grid-template-columns:minmax(0,1fr) 310px;align-items:start;gap:18px;display:grid}.canonical-traffic-layout>.canonical-card{padding:0;overflow:hidden}.canonical-traffic-layout>.canonical-card>.canonical-card-heading{border-bottom:1px solid var(--line);margin:0;padding:20px 22px}.canonical-filter-buttons{align-items:center;gap:6px;display:flex}.canonical-filter-buttons button{border:1px solid var(--line);color:var(--text-secondary);background:var(--surface-raised);text-transform:capitalize;border-radius:999px;padding:7px 11px;font-size:9px;font-weight:800}.canonical-filter-buttons button.active{border-color:color-mix(in srgb, var(--accent) 36%, var(--line));color:var(--accent);background:var(--accent-soft)}.canonical-traffic-table{min-width:980px}.canonical-protection,.canonical-eligible{align-items:flex-start;gap:6px;max-width:215px;line-height:1.45;display:inline-flex}.canonical-protection{color:var(--warning)}.canonical-eligible{color:var(--success)}.canonical-control-buttons{flex-wrap:wrap}.canonical-traffic-aside{gap:0;display:grid}.canonical-list{display:grid}.canonical-list article{border-bottom:1px solid var(--line-soft);grid-template-columns:auto 1fr auto;align-items:center;gap:10px;padding:12px 0;display:grid}.canonical-list article:last-child{border-bottom:0}.canonical-list article div{gap:3px;min-width:0;display:grid}.canonical-list article strong{color:var(--heading);font-size:11px}.canonical-list article small{color:var(--text-muted);font-size:9px}.canonical-dot{background:var(--text-muted);border-radius:50%;width:8px;height:8px}.canonical-dot.connected{background:var(--success)}.canonical-dot.error,.canonical-dot.disconnected{background:#d64c4c}.canonical-hours{display:grid}.canonical-hours>div{border-bottom:1px solid var(--line-soft);color:var(--text-secondary);justify-content:space-between;align-items:center;gap:10px;padding:9px 0;font-size:10px;display:flex}.canonical-hours strong{color:var(--heading);font-size:10px}.canonical-help-hero{background:linear-gradient(110deg, var(--surface), var(--accent-soft));grid-template-columns:minmax(260px,1fr) minmax(260px,.75fr) auto;align-items:center;gap:20px;display:grid}.canonical-help-hero .canonical-search{margin:0}.canonical-help-hero p{margin:7px 0 0}.canonical-help-layout{grid-template-columns:minmax(0,1fr) 330px;align-items:start;gap:18px;display:grid}.canonical-topic-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:11px;display:grid}.canonical-topic-grid>a{border:1px solid var(--line);border-radius:10px;align-items:flex-start;gap:12px;min-width:0;padding:16px;text-decoration:none;display:flex}.canonical-topic-grid>a:hover{border-color:color-mix(in srgb, var(--accent) 42%, var(--line));background:var(--surface-hover)}.canonical-topic-icon{width:37px;height:37px;color:var(--success);background:var(--success-soft);border-radius:10px;flex:none;place-items:center;display:grid}.canonical-topic-grid strong{color:var(--heading);font-size:12px}.canonical-topic-grid p{margin:5px 0;font-size:10px}.canonical-topic-grid small{color:var(--success);font-size:9px}.canonical-help-aside{gap:0;display:grid}.canonical-contact-list,.canonical-appointment-list{display:grid}.canonical-contact-list a,.canonical-appointment-list article{border-bottom:1px solid var(--line-soft);align-items:center;gap:11px;padding:12px 0;text-decoration:none;display:flex}.canonical-contact-list a:last-child,.canonical-appointment-list article:last-child{border-bottom:0}.canonical-contact-list svg,.canonical-appointment-list article>svg{color:var(--success);flex:none}.canonical-contact-list span,.canonical-appointment-list article>div{flex:1;gap:3px;min-width:0;display:grid}.canonical-contact-list strong,.canonical-appointment-list strong{color:var(--heading);font-size:11px}.canonical-contact-list small,.canonical-appointment-list small{color:var(--text-muted);overflow-wrap:anywhere;font-size:9px}.canonical-dialog-backdrop{z-index:40;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#09163873;place-items:center;padding:18px;display:grid;position:fixed;inset:0}.canonical-dialog{border:1px solid var(--line);width:min(540px,100%);max-height:calc(100vh - 36px);color:var(--ink);background:var(--dialog-background);box-shadow:0 24px 80px var(--shadow-color);border-radius:14px;padding:24px;overflow-y:auto}.canonical-close{width:34px;height:34px;padding:0;font-size:20px}.canonical-dialog-actions{grid-template-columns:1fr 1fr;gap:9px;margin-top:15px;display:grid}.canonical-toolbar{border:1px solid var(--line);background:var(--surface);border-radius:11px;justify-content:space-between;align-items:center;gap:15px;min-height:58px;margin-bottom:18px;padding:12px 16px;display:flex}.canonical-date-range,.canonical-calendar-navigation{align-items:center;gap:10px;display:flex}.canonical-date-range label{align-items:center;gap:7px;display:flex}.canonical-date-range input{width:auto;min-width:140px;padding:7px 9px}.canonical-performance-grid{grid-template-columns:minmax(0,1.65fr) minmax(250px,.65fr);gap:18px;display:grid}.canonical-trend-card{overflow:hidden}.canonical-trend{border-bottom:1px solid var(--line-soft);justify-content:space-around;align-items:stretch;gap:10px;min-height:260px;padding:30px 10px 0;display:flex}.canonical-trend-day{text-align:center;grid-template-rows:1fr auto auto;align-items:end;gap:6px;min-width:42px;display:grid}.canonical-trend-bars{justify-content:center;align-items:end;gap:4px;height:175px;display:flex}.canonical-trend-bars span{border-radius:4px 4px 0 0;width:12px;min-height:4px}.canonical-trend-bars .calls,.canonical-legend i.calls{background:#079652}.canonical-trend-bars .applications,.canonical-legend i.applications{background:#436fd3}.canonical-trend-day strong{color:var(--text-secondary);font-size:9px}.canonical-trend-day small{color:var(--text-muted);font-size:8px}.canonical-legend{color:var(--text-secondary);align-items:center;gap:16px;padding:13px 0 0;font-size:9px;display:flex}.canonical-legend span{align-items:center;gap:6px;display:flex}.canonical-legend i{border-radius:50%;width:8px;height:8px}.canonical-rate-panel{text-align:center;align-content:center;gap:12px;min-height:260px;display:grid}.canonical-rate-panel>strong{color:var(--success);font-size:44px}.canonical-rate-panel p{max-width:280px;margin:0 auto}.canonical-rate-panel small{color:var(--text-muted)}.canonical-calendar-toolbar .canonical-filter-buttons{margin-left:auto}.canonical-icon-button{width:34px;height:34px;padding:0}.canonical-calendar-layout{grid-template-columns:minmax(0,1fr) 310px;align-items:start;gap:18px;display:grid}.canonical-agenda{padding:0;overflow:hidden}.canonical-agenda>.canonical-card-heading{border-bottom:1px solid var(--line);margin:0;padding:21px 22px}.canonical-day-group{padding:0 14px 16px}.canonical-day-group>h3{color:var(--heading);background:var(--surface-secondary);border-bottom:1px solid var(--line);margin:0 -14px 4px;padding:15px 18px;font-size:12px}.canonical-calendar-event{border-bottom:1px solid var(--line-soft);grid-template-columns:80px 38px minmax(0,1fr) auto;align-items:center;gap:12px;padding:14px 6px;display:grid}.canonical-calendar-event:last-child{border-bottom:0}.canonical-calendar-event time{color:var(--heading);font-size:10px;font-weight:800}.canonical-calendar-event>div:not(.canonical-event-actions){gap:4px;min-width:0;display:grid}.canonical-calendar-event strong{color:var(--heading);font-size:11px}.canonical-calendar-event small{color:var(--text-muted);font-size:9px}.canonical-event-icon{width:37px;height:37px;color:var(--info);background:var(--info-soft);border-radius:10px;place-items:center;display:grid}.event-callback .canonical-event-icon{color:var(--warning);background:var(--warning-soft)}.event-training .canonical-event-icon{color:#c4a8e7;background:color-mix(in srgb, #7652bd 24%, var(--surface))}.canonical-event-actions{align-items:center;gap:7px;display:flex}.canonical-empty-state{min-height:260px;color:var(--text-muted);text-align:center;align-content:center;place-items:center;gap:8px;padding:30px;display:grid}.canonical-empty-state h3{margin:0}.canonical-empty-state p{max-width:420px;margin:0}.canonical-calendar-aside{gap:0;display:grid}.canonical-connection{color:var(--success);align-items:flex-start;gap:10px;margin:14px 0;display:flex}.canonical-connection>div{gap:4px;display:grid}.canonical-connection strong{color:var(--heading)}.canonical-connection small{color:var(--text-muted);font-size:9px}.canonical-calendar-key{color:var(--text-secondary);gap:12px;margin-top:15px;font-size:10px;display:grid}.canonical-calendar-key span{align-items:center;gap:8px;display:flex}.canonical-calendar-key i{border-radius:50%;width:9px;height:9px}.canonical-calendar-key i.meeting{background:#436fd3}.canonical-calendar-key i.training{background:#7652bd}.canonical-calendar-key i.callback{background:#e67524}@media (max-width:1180px){.canonical-split,.canonical-traffic-layout,.canonical-help-layout,.canonical-calendar-layout,.canonical-performance-grid{grid-template-columns:1fr}.canonical-side-form{position:static}.canonical-traffic-aside,.canonical-help-aside,.canonical-calendar-aside{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.canonical-rts-hero{grid-template-columns:1fr 1.8fr}.canonical-rts-hero .canonical-upload-button{grid-column:1/-1;width:max-content}.canonical-help-hero{grid-template-columns:1fr 1fr}.canonical-help-hero .button{grid-column:1/-1;width:max-content}}@media (max-width:760px){.canonical-auth-header{padding:11px 16px}.canonical-auth-header>a{font-size:11px}.canonical-auth-brand strong{font-size:16px}.canonical-auth-card{grid-template-columns:1fr;min-height:0;margin:20px auto}.canonical-auth-card>aside{border-bottom:1px solid #e0ebe5;border-right:0;padding:30px 24px}.canonical-auth-illustration{width:62px;height:62px;margin-bottom:16px}.canonical-auth-card h1{font-size:25px}.canonical-auth-card aside p,.canonical-auth-card ul{display:none}.canonical-auth-form{padding:30px 24px}.canonical-auth>footer{display:none}.canonical-metrics-four{grid-template-columns:repeat(2,minmax(0,1fr))}.canonical-action-grid,.canonical-topic-grid,.canonical-traffic-aside,.canonical-help-aside,.canonical-calendar-aside,.canonical-rts-hero,.canonical-help-hero,.canonical-rts-meta{grid-template-columns:1fr}.canonical-rts-meta div{border-top:1px solid var(--line);border-left:0;padding:10px 0 0}.canonical-rts-hero .canonical-upload-button,.canonical-help-hero .button{width:100%}.canonical-toolbar,.canonical-calendar-toolbar,.canonical-card-heading,.canonical-date-range{flex-direction:column;align-items:stretch}.canonical-date-range label{justify-content:space-between}.canonical-date-range input{flex:1}.canonical-calendar-toolbar .canonical-filter-buttons{width:100%;margin-left:0;overflow-x:auto}.canonical-calendar-navigation{flex-wrap:wrap}.canonical-calendar-event{grid-template-columns:64px 34px minmax(0,1fr)}.canonical-event-actions{grid-column:1/-1;justify-content:flex-end}.canonical-action-grid article{grid-template-columns:auto 1fr}.canonical-action-grid article .button{grid-column:1/-1}}@media (max-width:440px){.canonical-metrics-four{grid-template-columns:1fr}.canonical-card{padding:17px}.canonical-notice{padding:14px}.canonical-auth-card{width:calc(100% - 20px)}.canonical-filter-buttons{overflow-x:auto}.canonical-dialog-actions{grid-template-columns:1fr}}.apex-surface{min-height:100vh;color:var(--ink);background:var(--background);grid-template-columns:246px minmax(0,1fr)}.apex-surface .sidebar{padding:19px 13px 16px;box-shadow:1px 0 #09163805}.apex-surface .brand{border-bottom:1px solid var(--line);gap:11px;min-height:58px;margin:-19px -13px 12px;padding:13px 19px}.apex-surface .brand-mark,.apex-surface .tenant-logo{border-radius:10px;width:43px;height:43px}.apex-surface .brand-copy strong{letter-spacing:-.025em;white-space:normal;-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:14px;line-height:1.12;display:-webkit-box;overflow:hidden}.apex-surface .brand-copy small{font-size:10px}.apex-surface .demo-workspace-badge{border-color:color-mix(in srgb, var(--accent) 36%, var(--line));color:var(--success);background:var(--accent-soft)}.apex-surface .sidebar nav{gap:2px}.apex-surface .nav-link{color:#263e66;white-space:nowrap;border-radius:9px;gap:13px;min-height:41px;padding:9px 14px;font-size:13px;font-weight:650}.apex-surface .nav-link svg{width:18px;height:18px}.apex-surface .nav-link.active{color:var(--accent);background:var(--accent-soft)}.apex-surface .sidebar-foot{gap:10px;padding-top:14px;display:grid}.apex-help-card{border:1px solid var(--line);color:var(--ink);background:var(--surface-raised);border-radius:11px;grid-template-columns:28px 1fr;gap:4px 8px;padding:14px;text-decoration:none;display:grid}.apex-help-icon{width:28px;height:28px;color:var(--success);background:var(--success-soft);border-radius:8px;grid-row:1;place-items:center;display:grid}.apex-help-card>span:nth-child(2){gap:3px;display:grid}.apex-help-card strong{font-size:12px}.apex-help-card small{color:#6c7c92;font-size:10px}.apex-help-card b{color:#fff;background:#079652;border-radius:7px;grid-column:1/-1;place-items:center;min-height:32px;margin-top:8px;font-size:11px;display:grid}.apex-surface .platform-attribution{color:#6e7d91;text-align:center;margin:0}.apex-surface .platform-attribution span{color:#078849;font-weight:750}.apex-surface .platform-attribution small,.apex-surface .user-card{display:none}.apex-surface .main-content{background:var(--workspace-background);min-height:100vh;padding:24px 32px 18px}.apex-surface .page-header.ceo-home-header{border-bottom:1px solid var(--line);background:var(--header-background);align-items:center;margin:-24px -32px 25px;padding:18px 32px}.ceo-home-header>div:first-child{min-width:0}.apex-surface .ceo-home-header h1{color:var(--heading);letter-spacing:-.025em;margin:0;font-size:27px}.apex-surface .ceo-home-header p:not(.eyebrow){color:var(--text-secondary);margin-top:6px;font-size:12px}.ceo-home-header .header-actions{gap:14px}.ceo-header-date{border:1px solid var(--line);min-height:48px;color:var(--text-primary);background:var(--surface-raised);border-radius:10px;align-items:center;gap:11px;padding:0 15px;font-size:11px;font-weight:750;display:inline-flex;box-shadow:0 3px 12px #09163806}.ceo-home-header .header-icon-link{background:0 0;border:0}.ceo-home-header .header-icon-link>span{background:#ee3539;min-width:17px;height:17px;padding:2px 4px;position:absolute;top:0;right:0}.ceo-home-header .profile-menu>summary{background:0 0;border:0;min-width:170px;padding:3px 0}.header-avatar{color:#fff;background:linear-gradient(145deg,#178b75,#0b5a4b);border-radius:50%;flex:none;place-items:center;width:39px;height:39px;font-size:11px;font-weight:800;display:grid}.header-profile-copy{flex:1;gap:3px;min-width:0;display:grid}.header-profile-copy strong{color:var(--heading);text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.header-profile-copy small{color:var(--text-muted);font-size:9px}.ceo-loading-card,.ceo-card,.ceo-summary-card{border:1px solid var(--line);background:var(--surface);box-shadow:0 5px 18px var(--shadow-color);border-radius:13px}.ceo-loading-card{min-height:170px;color:var(--text-muted);place-items:center;display:grid}.ceo-summary-grid{grid-template-columns:repeat(5,minmax(0,1fr));gap:13px;margin-bottom:17px;display:grid}.ceo-summary-card{align-content:space-between;gap:13px;min-width:0;min-height:148px;padding:17px;display:grid}.ceo-summary-card>div{align-items:flex-start;gap:12px;min-width:0;display:flex}.ceo-summary-card>div>span:last-child{gap:4px;min-width:0;display:grid}.ceo-summary-icon{border-radius:50%;flex:none;place-items:center;width:43px;height:43px;display:grid}.ceo-summary-icon.green{color:var(--success);background:var(--success-soft)}.ceo-summary-icon.blue{color:var(--info);background:var(--info-soft)}.ceo-summary-icon.purple{color:#c4a8e7;background:color-mix(in srgb, #7650b4 24%, var(--surface))}.ceo-summary-icon.orange{color:#e5a36c;background:color-mix(in srgb, #b95f13 22%, var(--surface))}.ceo-summary-icon.amber{color:var(--warning);background:var(--warning-soft)}.ceo-summary-card small{color:var(--text-secondary);font-size:12px;font-style:normal;font-weight:750}.ceo-summary-card strong{color:var(--heading);text-overflow:ellipsis;font-size:24px;line-height:1.05;overflow:hidden}.ceo-summary-card em{color:var(--text-muted);align-items:center;gap:6px;font-size:10.5px;font-style:normal;font-weight:650;display:flex}.ceo-summary-card em i,.ceo-page-footer i{background:#079652;border-radius:50%;width:6px;height:6px}.ceo-summary-card>a,.ceo-card-heading>a{color:var(--link);align-items:center;gap:4px;font-size:10.5px;font-weight:750;text-decoration:none;display:inline-flex}.ceo-dashboard-columns{grid-template-columns:minmax(280px,1.1fr) minmax(250px,.9fr) minmax(290px,1fr);grid-template-areas:"attention schedule operations""quick quick activity";align-items:start;gap:15px;display:grid}.ceo-card{min-width:0;padding:17px}.ceo-getting-started{gap:14px;margin-bottom:17px;display:grid}.ceo-getting-started>header{justify-content:space-between;align-items:flex-start;gap:18px;display:flex}.ceo-getting-started>header h2,.ceo-getting-started>header p{margin:0}.ceo-getting-started>header h2{color:var(--heading);font-size:17px}.ceo-getting-started>header p:not(.eyebrow){color:var(--text-secondary);margin-top:4px;font-size:10.5px}.ceo-getting-started>header>strong{color:var(--success);background:var(--success-soft);border-radius:999px;flex:none;padding:6px 9px;font-size:9.5px}.ceo-getting-started-steps{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;display:grid}.ceo-getting-started-steps>a{border:1px solid var(--line);min-width:0;color:var(--text-primary);background:var(--surface-raised);border-radius:10px;grid-template-columns:29px minmax(0,1fr) auto;align-items:center;gap:9px;padding:10px;text-decoration:none;display:grid}.ceo-getting-started-steps>a.current{border-color:var(--accent);background:var(--accent-soft);box-shadow:0 0 0 2px #07965214}.ceo-getting-started-steps>a.complete{color:var(--text-secondary)}.ceo-getting-started-steps>a>span{width:29px;height:29px;color:var(--text-muted);background:var(--surface-hover);border-radius:50%;place-items:center;font-size:10px;font-weight:800;display:grid}.ceo-getting-started-steps>a.complete>span,.ceo-getting-started-steps>a.current>span{color:var(--success);background:var(--success-soft)}.ceo-getting-started-steps>a>div{gap:3px;min-width:0;display:grid}.ceo-getting-started-steps strong{font-size:10.5px}.ceo-getting-started-steps small{color:var(--text-muted);font-size:9px;line-height:1.35}.ceo-getting-started-steps>a>svg{color:var(--text-muted)}.telephony-home-readiness{color:var(--success);background:var(--success-soft);border-radius:10px;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:10px;margin-bottom:17px;padding:12px 14px;display:grid}.telephony-home-readiness>span{gap:2px;display:grid}.telephony-home-readiness strong{font-size:10.5px}.telephony-home-readiness small{color:var(--text-secondary);font-size:9.5px}.telephony-home-readiness :is(a,button){color:var(--success);white-space:nowrap;background:0 0;border:0;padding:0;font-size:9.5px;font-weight:800}.ceo-attention-card{grid-area:attention}.ceo-schedule-card{grid-area:schedule}.ceo-operations-card{grid-area:operations}.ceo-activity-card{grid-area:activity}.ceo-quick-card{grid-area:quick}.ceo-attention-card,.ceo-schedule-card,.ceo-operations-card{height:100%}.ceo-card-heading{justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;display:flex}.ceo-card-heading h2{color:var(--heading);align-items:center;gap:8px;margin:0;font-size:14px;display:flex}.ceo-card-heading h2 span{color:#fff;background:#ed353a;border-radius:50%;place-items:center;min-width:17px;height:17px;font-size:8px;display:grid}.ceo-list,.ceo-operation-list,.ceo-activity-list{display:grid}.ceo-attention-categories{flex-wrap:wrap;gap:8px;margin:0 0 10px;display:flex}.ceo-attention-categories a{border:1px solid var(--line);color:var(--navy);background:var(--surface-secondary);border-radius:999px;align-items:center;gap:7px;padding:7px 10px;font-size:12px;text-decoration:none;display:inline-flex}.ceo-attention-categories a strong{color:var(--green)}.ceo-list>article{border-bottom:1px solid var(--line-soft);grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:10px;min-width:0;padding:12px 0;display:grid}.ceo-list-icon{border-radius:50%;place-items:center;width:34px;height:34px;display:grid}.ceo-list-icon.red{color:var(--danger);background:var(--danger-soft)}.ceo-list-icon.orange{color:var(--warning);background:var(--warning-soft)}.ceo-list-icon.blue{color:var(--info);background:var(--info-soft)}.ceo-list article>div,.ceo-empty>div{gap:3px;min-width:0;display:grid}.ceo-list strong,.ceo-operation-list strong,.ceo-activity-list strong,.ceo-empty strong{color:var(--heading);font-size:11.5px}.ceo-list small,.ceo-operation-list small,.ceo-empty small{color:var(--text-muted);font-size:10px;line-height:1.4}.ceo-list b{color:var(--danger);font-size:9px;font-weight:650}.ceo-list article>a{border:1px solid var(--line);color:var(--text-primary);background:var(--surface-raised);white-space:nowrap;border-radius:6px;padding:6px 8px;font-size:9.5px;font-weight:750;text-decoration:none}.ceo-empty{min-height:88px;color:var(--success);align-items:center;gap:11px;display:flex}.ceo-empty.compact{min-height:76px}.ceo-schedule-list{max-height:244px;overflow-y:auto}.ceo-schedule-item{border-bottom:1px solid var(--line-soft);grid-template-columns:62px 28px minmax(0,1fr) auto;align-items:center;gap:9px;padding:10px 0;display:grid}.ceo-schedule-item:last-child{border-bottom:0}.ceo-schedule-item time{color:var(--heading);white-space:nowrap;font-size:10.5px;font-weight:750}.ceo-schedule-item>span{width:28px;height:28px;color:var(--success);background:var(--success-soft);border-radius:50%;place-items:center;display:grid}.ceo-schedule-item>span.callback{color:var(--warning);background:var(--warning-soft)}.ceo-schedule-item>div{gap:2px;min-width:0;display:grid}.ceo-schedule-item strong,.ceo-schedule-item small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ceo-schedule-item strong{color:var(--heading);font-size:11px}.ceo-schedule-item small{color:var(--text-muted);font-size:9.5px}.ceo-schedule-join{border:1px solid color-mix(in srgb, var(--accent) 42%, var(--line));min-height:30px;color:var(--success);background:var(--accent-soft);white-space:nowrap;border-radius:8px;justify-content:center;align-items:center;gap:5px;padding:6px 9px;font-size:9.5px;font-weight:800;text-decoration:none;display:inline-flex}.ceo-schedule-join:hover{border-color:var(--accent);background:var(--surface-hover)}.ceo-schedule-join:focus-visible{outline-offset:2px;outline:3px solid #07965238}.ceo-operation-list>article{align-items:flex-start;gap:9px;padding:10px 0;display:flex}.ceo-operation-list>article>svg{color:var(--success);flex:none}.ceo-operation-list>article>span{gap:3px;display:grid}.ceo-next-change{color:var(--success);background:var(--success-soft);border-radius:9px;grid-template-columns:auto 1fr auto;align-items:center;gap:10px;margin-top:11px;padding:11px;text-decoration:none;display:grid}.ceo-next-change>span{gap:3px;display:grid}.ceo-next-change strong{font-size:10.5px}.ceo-next-change small{color:var(--text-secondary);font-size:9px}.ceo-activity-list article{grid-template-columns:24px minmax(0,1fr) auto;align-items:center;gap:8px;min-width:0;padding:7px 0;display:grid}.ceo-activity-list article>span{width:24px;height:24px;color:var(--success);background:var(--success-soft);border-radius:50%;place-items:center;display:grid}.ceo-activity-list time{color:var(--text-muted);font-size:9px}.ceo-quick-grid{grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;display:grid}.ceo-quick-grid>a{border:1px solid var(--line);min-width:0;min-height:112px;color:var(--text-primary);background:var(--surface-raised);border-radius:9px;grid-template-columns:1fr auto;align-content:start;gap:4px 8px;padding:11px;text-decoration:none;display:grid}.ceo-quick-grid>a>span{width:31px;height:31px;color:var(--success);background:var(--success-soft);border-radius:50%;grid-column:1/-1;place-items:center;display:grid}.ceo-quick-grid strong{font-size:10.5px}.ceo-quick-grid small{color:var(--text-muted);grid-column:1;font-size:9.5px;line-height:1.35}.ceo-quick-grid>a>svg{color:var(--text-secondary);grid-area:3/2}.ceo-page-footer{color:var(--text-muted);justify-content:space-between;align-items:center;margin-top:16px;padding:0 2px;font-size:8.5px;display:flex}.ceo-page-attribution{gap:2px;display:grid}.ceo-page-attribution small{color:var(--text-muted)}.ceo-page-footer>span:last-child{align-items:center;gap:7px;display:flex}@media (max-width:1280px){.ceo-summary-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.ceo-getting-started-steps{grid-template-columns:repeat(2,minmax(0,1fr))}.ceo-dashboard-columns{grid-template-columns:repeat(2,minmax(0,1fr));grid-template-areas:"attention schedule""operations activity""quick quick"}}@media (max-width:760px){.apex-surface{display:block}.apex-surface .main-content{padding:20px 14px}.apex-surface .page-header.ceo-home-header{margin:-20px -14px 18px;padding:18px 14px}.ceo-home-header .header-actions{justify-content:space-between;width:100%}.ceo-header-date{min-height:40px}.ceo-home-header .profile-menu>summary{min-width:0}.ceo-home-header .header-profile-copy{display:none}.ceo-summary-grid{grid-template-columns:1fr}.ceo-getting-started>header{display:grid}.ceo-getting-started>header>strong{justify-self:start}.ceo-getting-started-steps{grid-template-columns:1fr}.telephony-home-readiness{grid-template-columns:auto minmax(0,1fr)}.telephony-home-readiness :is(a,button){grid-column:2;justify-self:start}.ceo-dashboard-columns{grid-template-columns:1fr;grid-template-areas:"attention""schedule""operations""activity""quick"}.ceo-quick-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}.apex-surface{--canvas:var(--background);--panel:var(--surface);--surface-subtle:var(--surface-secondary);--line-soft:color-mix(in srgb, var(--border) 62%, transparent);--mint:var(--accent-soft);--radius-control:9px;--radius-panel:13px;--focus-ring:0 0 0 3px #0796521f}.apex-surface .page-header:not(.ceo-home-header){align-items:center;margin-bottom:24px}.apex-surface .page-header:not(.ceo-home-header) h1{margin:0;font-size:28px;line-height:1.15}.apex-surface .page-header:not(.ceo-home-header) p:not(.eyebrow){max-width:780px;color:var(--text-secondary);margin-top:7px;font-size:12px;line-height:1.55}.apex-surface .panel,.apex-surface .canonical-card,.apex-surface .workspace-section-card,.apex-surface .metric-card{border-radius:var(--radius-panel);border-color:var(--line);box-shadow:0 7px 22px #142a4d0e}.apex-surface .panel-heading{border-bottom-color:var(--line-soft);gap:16px;min-height:68px;padding:17px 20px}.apex-surface .panel-heading>div{min-width:0}.apex-surface .panel-heading h2{margin:3px 0 0;font-size:17px;line-height:1.25}.apex-surface .panel-heading small{color:var(--muted);margin-top:5px;line-height:1.45;display:block}.apex-surface .panel-body,.apex-surface .padded-form,.apex-surface .detail-card{padding:20px}.apex-surface .button{border-radius:var(--radius-control);min-height:40px;padding:9px 14px;font-size:11px;line-height:1;transition:border-color .15s,background-color .15s,color .15s,box-shadow .15s,transform .15s}.apex-surface .button.primary{color:var(--accent-contrast);background:var(--accent);box-shadow:0 4px 12px #07965224}.apex-surface .button.primary:hover:not(:disabled){background:var(--accent-hover);transform:translateY(-1px)}.apex-surface .button.secondary{color:var(--ink);border-color:var(--line);background:var(--surface-raised);box-shadow:0 1px 2px #142a4d06}.apex-surface .button.secondary:hover:not(:disabled){color:var(--success);border-color:color-mix(in srgb, var(--accent) 46%, var(--line));background:var(--surface-hover)}.button:disabled,.button[aria-disabled=true]{cursor:not-allowed}.button[aria-busy=true]{cursor:progress}.apex-surface input,.apex-surface select,.apex-surface textarea{border-color:var(--border-strong);border-radius:var(--radius-control);min-height:40px;color:var(--ink);background:var(--input-background);transition:border-color .15s,box-shadow .15s,background-color .15s}.apex-surface textarea{min-height:92px;line-height:1.5}.apex-surface input::placeholder,.apex-surface textarea::placeholder{color:var(--text-muted)}.apex-surface input:focus,.apex-surface select:focus,.apex-surface textarea:focus{box-shadow:var(--focus-ring);border-color:#6fbe96;outline:0}.apex-surface input:disabled,.apex-surface select:disabled,.apex-surface textarea:disabled{color:var(--text-muted);background:var(--surface-secondary);cursor:not-allowed}.apex-surface label{color:var(--text-secondary);gap:6px;line-height:1.35}.apex-surface .form-hint{color:var(--text-muted);line-height:1.5}.apex-surface .toolbar{border:1px solid var(--line);background:var(--surface);border-radius:11px;min-height:58px;margin:0 0 18px;padding:11px 14px;box-shadow:0 3px 12px #142a4d06}.apex-surface .filter-label{color:var(--text-secondary);font-size:11px}.apex-surface .filter-label select,.apex-surface .filter-group select{min-height:36px}.apex-surface th{color:var(--text-muted);background:var(--surface-secondary);border-bottom-color:var(--line);letter-spacing:0;text-transform:none;padding:12px 16px;font-size:10px}.apex-surface td{color:var(--text-primary);border-bottom-color:var(--line-soft);padding:14px 16px;font-size:11px}.apex-surface tbody tr:hover{background:var(--surface-hover)}.apex-surface .status,.apex-surface .status-pill{letter-spacing:0;align-items:center;min-height:24px;padding:5px 9px;font-size:9px}.apex-surface .inline-message,.apex-surface .form-message,.apex-surface .form-error,.apex-surface .alert{border:1px solid color-mix(in srgb, var(--success) 38%, var(--line));min-height:42px;color:var(--success);background:var(--success-soft);border-radius:10px;justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px;padding:11px 14px;line-height:1.5;display:flex}.apex-surface .inline-message.warning{color:var(--warning);border-color:color-mix(in srgb, var(--warning) 42%, var(--line));background:var(--warning-soft)}.apex-surface .inline-message.error,.apex-surface .form-error,.apex-surface .alert{color:var(--danger);border-color:color-mix(in srgb, var(--danger) 42%, var(--line));background:var(--danger-soft)}.apex-surface .inline-message .text-button,.apex-surface .alert .text-button{flex:none}.apex-surface .empty-cell{color:var(--text-muted);margin:0;line-height:1.55;padding:30px 20px!important}.apex-surface .contextual-empty,.apex-surface .canonical-empty-state{border:1px dashed var(--line);background:var(--surface-secondary);border-radius:10px}.apex-surface .pagination{border-top-color:var(--line);background:var(--surface-secondary);padding:14px 16px}.apex-surface .header-icon-link,.apex-surface .profile-menu>summary,.apex-surface .icon-button{transition:border-color .15s,color .15s,background-color .15s,box-shadow .15s}.apex-surface .icon-button{border-radius:var(--radius-control);place-items:center;min-width:36px;min-height:36px;display:inline-grid}.apex-surface .header-icon-link:hover,.apex-surface .profile-menu>summary:hover,.apex-surface .icon-button:hover{color:var(--success);border-color:color-mix(in srgb, var(--accent) 36%, var(--line));background:var(--surface-hover)}.apex-surface .header-icon-link:focus-visible,.apex-surface .profile-menu>summary:focus-visible{box-shadow:var(--focus-ring);outline:0}.apex-surface .back-link{color:var(--link);margin-top:0;font-size:11px}.apex-surface .modal,.apex-surface .canonical-dialog,.apex-surface .team-agent-drawer{border:1px solid var(--line);border-radius:14px}.apex-surface .modal-head{border-bottom:1px solid var(--line-soft);padding-bottom:16px}.workspace-loading{color:var(--text-secondary);background:var(--canvas);align-content:center;gap:12px}.workspace-loading:before{content:"";border:3px solid var(--line);border-top-color:var(--accent);border-radius:50%;width:30px;height:30px;animation:.8s linear infinite route-spin}.apex-surface .drawer-back-control,.apex-surface .mobile-conversation-back{color:var(--link);border-color:color-mix(in srgb, var(--accent) 38%, var(--line));background:var(--accent-soft)}.apex-surface .drawer-back-control:hover,.apex-surface .mobile-conversation-back:hover{color:var(--success);border-color:var(--accent);background:color-mix(in srgb, var(--accent-soft) 82%, var(--surface-hover))}.workspace-loading.workspace-load-error:before{display:none}.workspace-load-error>div{border:1px solid var(--line);width:min(440px,100%);color:var(--text-secondary);background:var(--surface);box-shadow:var(--shadow-soft);text-align:center;border-radius:14px;justify-items:center;gap:12px;padding:24px;display:grid}.workspace-load-error p{margin:0}.apex-surface .people-picker{grid-template-columns:minmax(220px,.42fr) minmax(360px,.58fr);align-items:center;gap:24px;margin-bottom:16px;padding:18px 20px}.apex-surface .people-picker h2{color:var(--navy);margin:3px 0 0;font-size:17px;line-height:1.25}.apex-surface .people-search{align-items:center;display:flex}.apex-surface .people-search input{padding-left:42px}.apex-surface .people-results{border-color:var(--line);border-radius:11px;top:calc(100% - 8px);box-shadow:0 16px 40px #142a4d24}.apex-surface .people-results button{border-bottom-color:var(--line-soft);min-height:58px}.apex-surface .people-results button:last-of-type{border-bottom:0}.apex-surface .people-results button:hover,.apex-surface .people-results button:focus-visible{color:var(--success);background:var(--surface-hover)}.apex-surface .person-avatar{width:36px;height:36px;color:var(--success);background:var(--mint);flex:none}.apex-surface .messaging-layout{grid-template-columns:clamp(220px,28cqi,280px) minmax(0,1fr);gap:14px;width:100%;min-width:0;height:clamp(560px,100dvh - 156px,760px);min-height:0}.messaging-workspace{width:100%;min-width:0;container:messages-workspace/inline-size}.apex-surface .thread-list,.apex-surface .conversation{min-width:0;height:100%;min-height:0;overflow:hidden}.apex-surface .thread-list{grid-template-rows:auto minmax(0,1fr);display:grid;container:conversation-list/inline-size}.thread-scroll{overscroll-behavior:contain;min-height:0;overflow-y:auto}.apex-surface .thread-list .panel-heading{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:8px;min-width:0;min-height:70px;padding:13px 14px;display:grid}.apex-surface .thread-list .panel-heading>div{min-width:0}.apex-surface .thread-list .panel-heading h2{text-overflow:ellipsis;white-space:nowrap;font-size:15px;overflow:hidden}.new-conversation-button{min-width:40px;min-height:40px;padding:8px 11px}.apex-surface .thread-row{border-top-color:var(--line-soft);min-height:66px;padding:14px 17px;position:relative}.apex-surface .thread-row:hover{background:var(--surface-hover)}.apex-surface .thread-row.active{color:var(--heading);background:var(--surface-unread);box-shadow:inset 3px 0 0 var(--accent)}.apex-surface .thread-row strong{color:var(--heading);line-height:1.35}.apex-surface .thread-row.active strong{color:var(--success)}.apex-surface .message-stream{background:var(--surface-secondary);scrollbar-color:var(--border-strong) transparent;gap:12px;min-height:0;max-height:none;padding:20px}.apex-surface .message-stream article{border-color:var(--line);border-radius:11px;padding:13px 15px;box-shadow:0 2px 7px #142a4d06}.apex-surface .message-stream article>div{align-items:baseline}.apex-surface .message-stream article strong{color:var(--heading);font-size:11px}.conversation-heading{border-bottom:1px solid var(--line);background:var(--surface-raised);align-items:center;gap:11px;min-height:78px;padding:16px 18px;display:flex}.conversation-heading-copy{flex:1;min-width:0;overflow:hidden}.conversation-heading h2{color:var(--navy);margin:3px 0 0;font-size:18px}.conversation-title-row{justify-content:space-between;align-items:center;gap:14px;display:flex}.conversation-title-row h2{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.mobile-conversation-back{flex:none;display:none}.message-presence{color:var(--muted);white-space:nowrap;align-items:center;gap:6px;font-size:10px;font-weight:750;display:inline-flex}.message-presence i{background:var(--text-muted);border-radius:50%;width:7px;height:7px}.message-presence.online{color:var(--success)}.message-presence.online i{background:var(--success)}.message-presence.offline i{background:var(--text-muted)}.group-members-button{width:fit-content;color:var(--link);text-underline-offset:3px;background:0 0;border:0;margin-top:5px;padding:0;font-size:10px;font-weight:800;text-decoration:underline}.message-dialog{overflow:visible}.conversation-type-grid{grid-template-columns:1fr 1fr;gap:12px;display:grid}.conversation-type-grid>button{border:1px solid var(--line);min-height:110px;color:var(--navy);background:var(--surface-raised);text-align:left;border-radius:11px;align-items:flex-start;gap:13px;padding:18px;display:flex}.conversation-type-grid>button:hover,.conversation-type-grid>button:focus-visible{border-color:color-mix(in srgb, var(--accent) 54%, var(--line));background:var(--surface-hover)}.conversation-type-grid>button svg{color:var(--success);flex:none}.conversation-type-grid>button span{gap:6px;display:grid}.conversation-type-grid>button small{color:var(--muted);font-size:10px;font-weight:500;line-height:1.45}.modal-people-results{border:1px solid var(--line);border-radius:10px;max-height:250px;overflow-y:auto}.modal-people-results:empty{display:none}.modal-people-results>button{border:0;border-bottom:1px solid var(--line-soft);width:100%;min-height:54px;color:inherit;background:var(--surface-raised);text-align:left;align-items:center;gap:11px;padding:10px 12px;display:flex}.modal-people-results>button:last-child{border-bottom:0}.modal-people-results>button:hover,.modal-people-results>button[aria-selected=true]{background:var(--surface-hover)}.modal-people-results>button>span:last-child{gap:3px;display:grid}.modal-people-results small{color:var(--muted);font-size:10px}.modal-people-results>p{color:var(--muted);margin:0;padding:14px;font-size:11px}.selected-people{flex-wrap:wrap;gap:7px;display:flex}.selected-people button{border:1px solid color-mix(in srgb, var(--accent) 40%, var(--line));color:var(--accent);background:var(--accent-soft);border-radius:999px;align-items:center;gap:5px;padding:7px 9px;font-size:10px;font-weight:750;display:inline-flex}.group-rename-form{grid-template-columns:1fr auto;align-items:end;gap:10px;margin-bottom:18px;display:grid}.group-member-list{border:1px solid var(--line);border-radius:10px;gap:0;display:grid}.group-member-list>div{border-bottom:1px solid var(--line-soft);align-items:center;gap:11px;min-height:60px;padding:10px 12px;display:flex}.group-member-list>div:last-child{border-bottom:0}.group-member-list>div>span:nth-child(2){flex:1;gap:3px;min-width:0;display:grid}.group-member-list small{color:var(--muted);font-size:9px}.group-member-list .button{min-height:32px;padding:5px 9px;font-size:10px}.group-add-member{margin-top:18px}.apex-surface .message-stream{grid-template-columns:minmax(0,1fr)}.message-date-separator{width:100%;color:var(--text-muted);text-align:center;align-items:center;gap:10px;font-size:9px;font-weight:750;display:flex}.message-date-separator:before,.message-date-separator:after{content:"";background:var(--line);flex:1;height:1px}.message-date-separator span{flex:none}.apex-surface .message-stream .message-bubble{overflow-wrap:anywhere;width:fit-content;max-width:min(72%,680px);box-shadow:none;border-radius:13px;gap:5px;padding:11px 14px 9px;display:grid}.apex-surface .message-stream .message-bubble.received{background:var(--surface-raised);border-bottom-left-radius:4px;justify-self:start}.apex-surface .message-stream .message-bubble.sent{border-color:color-mix(in srgb, var(--accent) 40%, var(--line));background:var(--accent-soft);border-bottom-right-radius:4px;justify-self:end}.apex-surface .message-stream .message-bubble strong{color:var(--text-secondary);font-size:9px;font-weight:800}.apex-surface .message-stream .message-bubble p{color:var(--text-primary);white-space:pre-wrap;margin:0;font-size:12px;line-height:1.5}.apex-surface .message-stream .message-bubble time{color:var(--text-muted);justify-self:end;font-size:8px}.apex-surface .message-composer{border-top-color:var(--line);background:var(--surface-raised);gap:10px;padding:14px}.apex-surface .message-composer textarea{min-height:66px;max-height:180px}.apex-surface .message-composer .button{min-width:92px;min-height:42px}.apex-surface .conversation>.empty-cell{align-content:center;place-items:center;min-height:520px;display:grid}.apex-surface .tab-strip{border:1px solid var(--line);background:var(--surface-raised);border-radius:11px;gap:4px;margin-bottom:18px;padding:4px;box-shadow:0 3px 12px #142a4d06}.apex-surface .tab-button{min-height:36px;color:var(--text-secondary);border-radius:8px;align-items:center;padding:8px 14px;font-size:11px;font-weight:700;display:inline-flex}.apex-surface .tab-button:hover{color:var(--success);background:var(--surface-hover)}.apex-surface .tab-button.active{color:var(--success);background:var(--mint);box-shadow:inset 0 0 0 1px color-mix(in srgb, var(--accent) 36%, var(--line))}.apex-surface .inline-create{border-radius:var(--radius-panel);padding:18px 20px}.apex-surface .inline-create h2{color:var(--navy);margin:3px 0 0;font-size:17px}.apex-surface .qa-grid,.apex-surface .recording-list{gap:14px;padding:20px}.apex-surface .qa-card,.apex-surface .recording-card{border-color:var(--line);background:var(--surface);border-radius:11px;box-shadow:0 4px 14px #142a4d0a}.apex-surface .qa-card{gap:15px;padding:18px}.apex-surface .qa-card .qa-ai-panel{border-color:var(--line);background:var(--surface-secondary);border-radius:10px}.apex-surface .qa-score strong{color:var(--warning)}.apex-surface .recording-card{padding:17px}.apex-surface .recording-card audio{width:100%;margin-top:14px}.apex-surface .recording-card .button{margin-top:14px}.apex-surface .diagnostics-panel>summary{color:var(--text-secondary);padding:15px 18px;font-weight:700}.apex-surface .diagnostics-panel[open]>summary{border-bottom:1px solid var(--line-soft)}.apex-surface .queue-row{border-bottom-color:var(--line-soft);min-height:66px;padding:14px 18px;transition:background-color .15s}.apex-surface .queue-row:hover{background:var(--surface-hover)}.apex-surface .callback-card,.apex-surface .compliance-card,.apex-surface .transcript-segment,.apex-surface .fact-card,.apex-surface .ai-artifact-card,.apex-surface .workforce-person,.apex-surface .health-grid>div{border-color:var(--line);background:var(--surface);border-radius:11px;box-shadow:0 4px 14px #142a4d09}.apex-surface .callback-card,.apex-surface .compliance-card,.apex-surface .transcript-segment,.apex-surface .fact-card,.apex-surface .workforce-person{padding:17px}.apex-surface .ai-artifact-card{padding:18px}.apex-surface .employee-tabs{border-radius:11px;gap:4px;padding:4px;top:8px;box-shadow:0 3px 12px #142a4d06}.apex-surface .employee-tabs a{min-height:36px;color:var(--text-secondary);border-radius:8px;align-items:center;display:inline-flex}.apex-surface .employee-tabs a:hover,.apex-surface .employee-tabs a:focus-visible{color:var(--success);background:var(--mint)}.apex-surface .billing-tabs{border:1px solid var(--line);background:var(--surface-raised);border-radius:11px;gap:5px;padding:4px}.apex-surface .billing-tabs button{border-color:#0000;border-radius:8px;min-height:35px}.apex-surface .billing-tabs button.active{color:var(--success);border-color:color-mix(in srgb, var(--accent) 36%, var(--line));background:var(--mint)}.apex-surface .apex-help-card{transition:border-color .15s,box-shadow .15s,transform .15s}.apex-surface .apex-help-card:hover,.apex-surface .apex-help-card:focus-visible{border-color:#b9dbc8;transform:translateY(-1px);box-shadow:0 7px 20px #142a4d12}.apex-surface .checkbox-label{min-height:36px;color:var(--text-secondary);align-items:center}.apex-surface .checkbox-label input,.apex-surface .check-row input,.apex-surface .setup-days input{min-height:16px}.canonical-auth,.candidate-page,.invitation-page,.route-state-page{background:#fbfcfb}:root[data-theme=dark] :is(.canonical-auth,.candidate-page,.invitation-page,.route-state-page){--background:#f5f7f8;--surface:#fff;--surface-raised:#fff;--surface-secondary:#f7f9fa;--surface-hover:#f2f7f5;--border:#dde3e9;--border-strong:#c6d0d8;--text-primary:#172233;--text-secondary:#697485;--text-muted:#7a8594;--heading:#102f4f;--accent:#148173;--accent-soft:#e5f4f1;--input-background:#fff;--dialog-background:#fff;--ink:var(--text-primary);--muted:var(--text-secondary);--line:var(--border);--canvas:var(--background);--panel:var(--surface);--navy:var(--heading);--teal:var(--accent);--mint:var(--accent-soft);color:var(--ink);--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}.disclosure-gate{--background:#f5f7f8;--surface:#fff;--surface-raised:#fff;--surface-secondary:#f7f9fa;--border:#dde3e9;--text-primary:#172233;--text-secondary:#697485;--heading:#102f4f;--accent:#148173;--accent-soft:#e5f4f1;--ink:var(--text-primary);--muted:var(--text-secondary);--line:var(--border);--navy:var(--heading);--teal:var(--accent);--mint:var(--accent-soft);color:var(--ink);--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;background:#f7faf8}.candidate-decline-dialog{color:#172233;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;background:#fff;border-color:#dde3e9}.candidate-decline-dialog h2,.candidate-decline-dialog p{margin:0}.candidate-decline-dialog p{color:#60718a;line-height:1.6}.candidate-decline-dialog .button-row{justify-content:flex-end}.route-state-actions{justify-content:center;margin-top:12px}.candidate-page,.invitation-page{background-image:radial-gradient(circle at 12% 8%,#0796520e,#0000 26%)}.candidate-nav,.candidate-card,.invitation-card,.route-state-card{border-color:#e1e7ec;box-shadow:0 8px 28px #142a4d0f}.candidate-nav{border-radius:11px}.candidate-nav a{border-radius:8px}.candidate-nav a:hover,.candidate-nav a:focus-visible{color:#087848;background:var(--mint)}.candidate-card,.invitation-card,.route-state-card{border-radius:14px}.route-state-card{padding:34px}.page-header-copy{min-width:0}.dialer-readiness-trigger{color:#7b6a2d;background:#fff9e8}.dialer-readiness-trigger:hover{color:#665719;background:#fff4cf}.dialer-readiness-trigger:disabled{cursor:wait;opacity:.72}.dialer-readiness-dot{background:#d39b12;border:1.5px solid #fff;border-radius:50%;width:7px;height:7px;position:absolute;bottom:6px;right:6px;box-shadow:0 0 0 1px #7b5e0e1a}@media (max-width:1280px){.app-frame.apex-surface{grid-template-columns:224px minmax(0,1fr)}.apex-surface .main-content{padding:30px 26px 20px}.apex-surface .page-header.ceo-home-header{margin:-30px -26px 25px;padding-inline:26px}.apex-surface .metric-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.apex-surface .performance-primary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.apex-surface .performance-time-breakdown{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (max-width:1024px){.app-frame.apex-surface{grid-template-columns:208px minmax(0,1fr)}.apex-surface .sidebar{padding-inline:12px}.apex-surface .main-content{padding:26px 22px 18px}.apex-surface .page-header.ceo-home-header{margin:-26px -22px 22px;padding-inline:22px}.apex-surface .metric-grid,.apex-surface .agent-home-metrics,.apex-surface .agent-today-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.apex-surface .people-picker{grid-template-columns:1fr;gap:14px}.apex-surface .rescue-agent-header,.apex-surface .rescue-agent-tools{flex-direction:column;align-items:stretch}.apex-surface .rescue-search{width:100%}.apex-surface .rescue-live-grid,.apex-surface .rescue-post-call-grid,.apex-surface .performance-detail-grid{grid-template-columns:1fr}}@media (max-width:800px){.app-frame,.app-frame.apex-surface{display:block}.mobile-shell-bar{z-index:19;min-height:calc(52px + env(safe-area-inset-top));padding:env(safe-area-inset-top) 14px 0;color:#fff;background:var(--navy);align-items:center;gap:10px;display:flex;position:sticky;top:0;box-shadow:0 1px #ffffff1a}.mobile-menu-button{z-index:auto;color:#fff;background:var(--navy);border:0;align-items:center;gap:8px;width:auto;min-height:48px;padding:12px 16px;font-weight:800;display:flex;position:static}.mobile-shell-context{gap:2px;min-width:0;padding-block:7px;line-height:1.15;display:grid}.mobile-shell-context strong,.mobile-shell-context small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.mobile-shell-context strong{font-size:12px}.mobile-shell-context small{color:#ffffffb8;font-size:9px;font-weight:700}.apex-surface .mobile-shell-bar{color:var(--navy);border-bottom:1px solid var(--line);background:#fff;box-shadow:0 5px 18px #07182709}.apex-surface .mobile-menu-button{color:var(--navy);background:#fff;border-bottom:0}.apex-surface .mobile-shell-context small{color:var(--muted)}.navigation-scrim{z-index:17;background:#07182780;border:0;display:block;position:fixed;inset:0}.sidebar,.apex-surface .sidebar{z-index:18;width:min(320px,88vw);height:100vh;padding:calc(64px + env(safe-area-inset-top)) 16px calc(18px + env(safe-area-inset-bottom));visibility:hidden;transition:transform .18s,visibility 0s linear .18s;display:flex;position:fixed;top:0;bottom:0;left:0;overflow-y:auto;transform:translate(-105%)}.sidebar.open,.apex-surface .sidebar.open{visibility:visible;transition-delay:0s;transform:translate(0)}.sidebar nav,.apex-surface .sidebar nav{display:grid;overflow:visible}.sidebar-foot,.apex-surface .sidebar-foot{display:block}.nav-link{flex:initial}.main-content,.apex-surface .main-content{min-width:0;padding:22px 16px calc(18px + env(safe-area-inset-bottom));overflow-x:clip}.page-header,.apex-surface .page-header:not(.ceo-home-header){align-items:flex-start;gap:16px;margin-bottom:20px}.page-header>div:first-child,.apex-surface .page-header>div:first-child{flex-basis:100%;min-width:0}.page-header h1,.apex-surface .page-header:not(.ceo-home-header) h1{overflow-wrap:anywhere;font-size:25px}.header-actions{order:2;justify-content:flex-end;width:100%}.header-actions .header-icon-link,.header-actions .icon-button,.profile-menu>summary{min-width:44px;min-height:44px}.workspace-status-menu{margin-right:auto}.workspace-status-control{left:0;right:auto}.panel-heading,.apex-surface .panel-heading,.toolbar,.apex-surface .toolbar,.canonical-toolbar,.canonical-calendar-toolbar,.canonical-card-heading{flex-direction:column;align-items:stretch}.panel-heading .button,.toolbar>.button,.canonical-card-heading .button{width:100%}.apex-surface .panel-body,.apex-surface .padded-form,.apex-surface .detail-card{padding:17px}.metric-grid,.apex-surface .metric-grid,.apex-surface .agent-home-metrics,.apex-surface .agent-today-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.filter-group{grid-template-columns:repeat(2,minmax(0,1fr));width:100%;display:grid}.filter-group .filter-label{grid-column:1/-1}.filter-group input,.filter-group select,.toolbar input,.toolbar select{width:100%;min-width:0}.table-wrap{overscroll-behavior-inline:contain;scrollbar-gutter:stable;max-width:100%;overflow-x:auto}.inline-add-form,.reassign-form,.inline-create,.search-form,.state-form,.override-form,.workforce-now,.workspace-section-grid,.active-call-summary,.active-call-layout,.performance-detail-grid,.callback-grid,.qa-grid,.personal-score-grid,.ai-artifact-grid,.evidence-value-grid,.checklist-grid,.insight-grid,.team-workforce-grid,.branding-layout,.people-picker,.compliance-layout,.conversation-type-grid{grid-template-columns:1fr}.message-dialog{width:100%;max-height:calc(100dvh - 24px);padding:18px}.group-rename-form{grid-template-columns:1fr}.pagination{flex-direction:column;align-items:stretch}.pagination>div{justify-content:space-between}.agent-next-step,.performance-toolbar,.performance-compliance-header{flex-direction:column;align-items:stretch}.agent-next-step .button{width:100%}.performance-primary-grid,.performance-secondary-grid{grid-template-columns:1fr}.performance-time-breakdown{grid-template-columns:repeat(2,minmax(0,1fr))}.rescue-live-summary,.rescue-live-aside,.rescue-mode-actions{grid-template-columns:1fr}.rescue-filter-pills{width:100%;padding-bottom:4px;overflow-x:auto}.rescue-filter-pills button{flex:none}.rescue-agent-panel .table-wrap{overflow:visible}.rescue-agent-table{background:0 0;min-width:0;display:block}.rescue-agent-table thead{clip:rect(0 0 0 0);clip-path:inset(50%);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.rescue-agent-table tbody{gap:12px;display:grid}.rescue-agent-table tr{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow-soft);border-radius:12px;grid-template-columns:repeat(2,minmax(0,1fr));gap:11px 16px;padding:16px;display:grid}.rescue-agent-table td{border:0;align-content:start;gap:5px;min-width:0;padding:0;display:grid}.rescue-agent-table td:before{content:attr(data-label);color:var(--muted);letter-spacing:.05em;text-transform:uppercase;font-size:8px;font-weight:850}.rescue-agent-table td:first-child,.rescue-agent-table td:nth-child(6),.rescue-agent-table td:last-child,.rescue-agent-table td.empty-cell{grid-column:1/-1}.rescue-agent-table td:first-child:before,.rescue-agent-table td:last-child:before,.rescue-agent-table td.empty-cell:before{display:none}.rescue-agent-table td:last-child .button{justify-content:center;width:100%;min-height:44px}.team-operation-row{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow-soft);border-radius:12px}.team-operations-list{gap:12px;padding:12px}.licensing-mobile-table{border:0;border-radius:0;overflow:visible}.licensing-mobile-table table,.licensing-mobile-table .canonical-table,.licensing-mobile-table .rts-table{background:0 0;min-width:0;display:block}.licensing-mobile-table thead{clip:rect(0 0 0 0);clip-path:inset(50%);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.licensing-mobile-table tbody{gap:12px;display:grid}.licensing-mobile-table tr{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow-soft);border-radius:12px;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 16px;padding:16px;display:grid}.licensing-mobile-table td{overflow-wrap:anywhere;border:0;align-content:start;gap:5px;min-width:0;padding:0;display:grid}.licensing-mobile-table td:before{content:attr(data-label);color:var(--muted);letter-spacing:.05em;text-transform:uppercase;font-size:8px;font-weight:850}.licensing-mobile-table td[data-label=Agent],.licensing-mobile-table td[data-label=Employee],.licensing-mobile-table td[data-label=Notes],.licensing-mobile-table td[data-label=Action],.licensing-mobile-table td.empty-cell{grid-column:1/-1}.licensing-mobile-table td[data-label=Action] .button{justify-content:center;width:100%;min-height:44px}.licensing-mobile-table td.empty-cell:before{display:none}.rescue-control-row{grid-template-columns:1fr 1fr}.rescue-transfer-control{grid-template-columns:1fr}.modal,.canonical-dialog{width:min(100vw - 24px,680px);max-height:calc(100dvh - 24px);overflow-y:auto}.team-agent-drawer{width:min(520px,100vw);max-height:100dvh;overflow-y:auto}.candidate-card,.invitation-card,.route-state-card{padding:22px 18px}.candidate-card h1,.invitation-card h1{font-size:27px}}@media (max-width:440px){.main-content,.apex-surface .main-content{padding:18px 12px 16px}.header-actions{gap:6px}.notification-popover{width:auto;max-height:calc(100dvh - 80px);position:fixed;top:68px;left:12px;right:12px}.notification-list{max-height:calc(100dvh - 156px)}.header-profile-copy{display:none}.profile-menu>summary{min-width:0;padding-inline:6px}.telephony-readiness-backdrop{padding:12px}.telephony-readiness-modal{width:100%;max-height:calc(100dvh - 24px);padding:18px}.telephony-readiness-actions{grid-template-columns:1fr;display:grid}.telephony-readiness-actions .button{width:100%;min-height:44px}.workspace-status-menu>summary{min-width:min(166px,100vw - 150px)}.workspace-status-menu>summary>span:nth-child(2){min-width:0}.workspace-status-menu>summary small{max-width:102px}.team-agent-drawer{border-radius:0;width:100vw;max-height:100dvh}.metric-grid,.apex-surface .metric-grid,.apex-surface .agent-home-metrics,.apex-surface .agent-today-metrics,.filter-group{grid-template-columns:1fr}.filter-group .filter-label{grid-column:auto}.panel-heading,.apex-surface .panel-heading,.apex-surface .panel-body,.apex-surface .padded-form,.apex-surface .detail-card{padding:15px}.rescue-control-row,.rescue-post-call-details dl,.rescue-live-summary dl,.performance-time-breakdown{grid-template-columns:1fr}.workspace-status-control{width:calc(100vw - 24px)}.workspace-status-options>div{grid-template-columns:1fr}.mobile-shell-bar{padding-inline:8px 12px}.mobile-menu-button{padding-inline:8px}.mobile-menu-button span{font-size:10px}.rescue-agent-table tr{grid-template-columns:1fr}.rescue-agent-table td{grid-column:1/-1}.team-operation-row{grid-template-columns:1fr}.team-operation-state,.team-operation-metrics,.team-operation-actions{grid-column:1}.team-operation-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.team-operation-actions{align-items:stretch}.team-operation-actions .button{justify-content:center;width:100%}.licensing-mobile-table tr{grid-template-columns:1fr}.licensing-mobile-table td{grid-column:1/-1}.call-review-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.call-recording-player{grid-template-columns:1fr}.call-recording-player .button{justify-self:start}}@container workspace-main (max-width:860px){.page-header,.apex-surface .page-header:not(.ceo-home-header),.apex-surface .page-header.ceo-home-header{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px;min-height:56px}.page-header>.page-header-copy,.apex-surface .page-header>.page-header-copy{min-width:0}.page-header h1,.apex-surface .page-header h1,.apex-surface .ceo-home-header h1{text-overflow:ellipsis;white-space:nowrap;font-size:22px;line-height:1.2;overflow:hidden}.page-header-copy p:not(.eyebrow){display:none}.header-actions,.ceo-home-header .header-actions{flex-wrap:nowrap;justify-content:flex-end;gap:6px;width:auto}.header-actions .header-icon-link,.header-actions .icon-button,.profile-menu>summary{min-width:42px;min-height:42px}.workspace-status-menu{margin-right:0}.workspace-status-menu>summary{min-width:108px;min-height:42px;padding:6px 8px}.workspace-status-menu>summary>span:nth-child(2){min-width:0}.workspace-status-menu>summary small,.header-profile-copy{display:none}.profile-menu>summary,.ceo-home-header .profile-menu>summary{min-width:42px;padding-inline:5px}}.apex-surface .message-composer{grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:10px;padding:12px}.apex-surface .message-composer textarea{resize:none;width:100%;min-width:0;min-height:48px;max-height:128px;padding:12px 13px;overflow-y:auto}.apex-surface .message-composer .button{justify-content:center;min-width:84px;min-height:48px}.apex-surface .conversation>.empty-cell{min-height:300px}@container conversation-list (max-width:300px){.new-conversation-label{display:none}.new-conversation-button{width:40px;padding-inline:0}}@container messages-workspace (max-width:540px){.apex-surface .messaging-layout{grid-template-columns:minmax(0,1fr)}.apex-surface .messaging-layout:not(.mobile-conversation-open) .conversation,.apex-surface .messaging-layout.mobile-conversation-open .thread-list{display:none}.apex-surface .mobile-conversation-back{display:inline-grid}.apex-surface .message-stream .message-bubble{max-width:86%}}@container messages-workspace (min-width:541px){.apex-surface .messaging-layout .thread-list,.apex-surface .messaging-layout .conversation{display:grid}.apex-surface .mobile-conversation-back{display:none}}@media (max-width:600px){.incoming-call-backdrop{padding:12px 12px calc(12px + env(safe-area-inset-bottom));align-items:end}.incoming-call-card{width:100%;padding:28px 20px calc(24px + env(safe-area-inset-bottom));border-radius:18px}.softphone-panel{width:100%;padding-bottom:env(safe-area-inset-bottom);border-bottom:0;border-left:0;border-right:0;border-radius:18px 18px 0 0;bottom:0;left:0;right:0}.softphone-controls{grid-template-columns:repeat(2,minmax(0,1fr))}.softphone-controls .danger{grid-column:1/-1}.inbound-sound-setup{width:100%;padding:16px 14px calc(16px + env(safe-area-inset-bottom));border-bottom:0;border-left:0;border-right:0;border-radius:16px 16px 0 0;bottom:0;left:0;right:0}.private-check-in-prompt{width:100%;padding:18px 16px calc(18px + env(safe-area-inset-bottom));border-bottom:0;border-left:0;border-right:0;border-radius:16px 16px 0 0;bottom:0;left:0;right:0}.application-update-toast{right:12px;bottom:calc(12px + env(safe-area-inset-bottom));width:calc(100vw - 24px)}.application-update-toast.telephony-stacked{bottom:calc(310px + env(safe-area-inset-bottom))}}.workspace-section-tabs{border:1px solid var(--line);background:var(--surface);border-radius:11px;align-items:center;gap:5px;margin:-4px 0 20px;padding:4px;display:flex;overflow-x:auto}.workspace-section-tabs a{min-height:38px;color:var(--text-secondary);border-radius:8px;flex:none;align-items:center;padding:8px 14px;font-size:11px;font-weight:800;text-decoration:none;display:inline-flex}.workspace-section-tabs a:hover{color:var(--accent);background:var(--surface-hover)}.workspace-section-tabs a.active{color:var(--accent);background:var(--accent-soft)}.owner-team-summary{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-bottom:16px;display:grid}.owner-team-summary article{border:1px solid var(--line);background:var(--surface);min-width:0;box-shadow:var(--shadow-soft);border-radius:12px;align-items:center;gap:12px;padding:16px 18px;display:flex}.owner-team-summary article>span{width:38px;height:38px;color:var(--success);background:var(--success-soft);border-radius:10px;flex:none;place-items:center;display:grid}.owner-team-summary article>div{gap:3px;min-width:0;display:grid}.owner-team-summary small{color:var(--muted);font-size:10px;font-weight:750}.owner-team-summary strong{color:var(--navy);font-size:22px;line-height:1}.owner-team-toolbar{justify-content:space-between;align-items:end;gap:14px;margin-bottom:16px;padding:14px 16px;display:flex}.owner-team-toolbar>label{color:var(--text-secondary);gap:5px;font-size:10px;font-weight:800;display:grid}.owner-team-search{width:min(520px,100%);position:relative}.owner-team-search svg{z-index:1;color:var(--text-muted);position:absolute;bottom:12px;left:13px}.owner-team-search input{width:100%;padding-left:40px}.owner-team-card-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;display:grid}.owner-team-create-card{border:1px dashed color-mix(in srgb, var(--accent) 48%, var(--line));min-height:260px;color:var(--accent);background:var(--accent-soft);cursor:pointer;text-align:center;border-radius:14px;flex-direction:column;justify-content:center;align-items:center;gap:8px;padding:24px;display:flex}.owner-team-create-card:hover{border-color:var(--accent);background:color-mix(in srgb, var(--accent-soft) 82%, var(--surface-hover))}.owner-team-create-card:focus-visible{outline:2px solid var(--accent);outline-offset:3px}.owner-team-create-card>span{background:var(--accent-soft);border-radius:11px;place-items:center;width:42px;height:42px;display:grid}.owner-team-create-card strong{color:var(--navy);font-size:16px}.owner-team-create-card small{max-width:260px;color:var(--muted);font-size:10px;line-height:1.5}.owner-team-create-card.compact{width:min(360px,100%);min-height:132px;margin-top:8px;padding:18px}.owner-team-card{border:1px solid var(--line);background:var(--surface);min-width:0;box-shadow:var(--shadow-soft);border-radius:14px;overflow:hidden}.owner-team-card>header{border-bottom:1px solid var(--line-soft);justify-content:space-between;align-items:center;gap:14px;padding:17px 18px;display:flex}.owner-team-card h2{color:var(--navy);margin:3px 0 0;font-size:18px}.owner-team-manager{grid-template-columns:auto minmax(0,1fr) auto auto;align-items:center;gap:10px;padding:14px 18px;display:grid}.owner-team-manager>span:nth-child(2){gap:3px;min-width:0;display:grid}.owner-team-manager small{color:var(--muted);font-size:9px}.owner-team-manager strong{color:var(--navy);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.owner-team-metrics{background:var(--line-soft);grid-template-columns:repeat(4,minmax(0,1fr));gap:1px;margin:0;display:grid}.owner-team-metrics>div{background:var(--surface-secondary);gap:5px;padding:12px 14px;display:grid}.owner-team-metrics dt{color:var(--muted);font-size:9px;font-weight:750}.owner-team-metrics dd{color:var(--navy);margin:0;font-size:17px;font-weight:850}.owner-team-queues{gap:8px;padding:15px 18px 18px;display:grid}.owner-team-queues>div{justify-content:space-between;align-items:center;gap:10px;display:flex}.owner-team-queues>div>span{align-items:center;gap:6px;display:flex}.owner-team-queues>div small,.owner-team-queues>p{color:var(--muted);font-size:9px}.owner-team-queues>p{background:var(--surface-secondary);border-radius:9px;margin:3px 0 0;padding:12px}.owner-team-queues>article{border:1px solid var(--line-soft);background:var(--surface-secondary);border-radius:9px;justify-content:space-between;align-items:center;gap:12px;padding:10px 11px;display:flex}.owner-team-queues>article>span{gap:3px;min-width:0;display:grid}.owner-team-queues>article>span:last-child{text-align:right;flex:none}.owner-team-queues>article strong{color:var(--navy);font-size:10px}.owner-team-queues>article small{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.owner-team-empty{text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:9px;min-height:220px;display:flex}.owner-team-empty>svg{color:var(--accent)}.owner-team-empty h2,.owner-team-empty p{margin:0}.owner-team-empty p{max-width:500px;color:var(--muted)}.owner-create-team-dialog>header{justify-content:space-between;align-items:flex-start;gap:18px;margin-bottom:18px;display:flex}.owner-create-team-dialog>header h2{color:var(--navy);margin:3px 0 5px}.owner-create-team-dialog>header p:not(.eyebrow){max-width:420px;color:var(--muted);margin:0;font-size:11px;line-height:1.5}.owner-create-team-dialog .stack-form{gap:14px}.owner-create-team-dialog textarea{min-height:100px}.optional-label{color:var(--muted);font-size:9px;font-weight:600}.manage-team-queue-section{border:1px solid var(--line);background:var(--surface-secondary);border-radius:11px;padding:16px}.manage-team-queue-section>div:first-child p{color:var(--muted);margin:4px 0 0;font-size:10px;line-height:1.5}.manage-team-queue-list{gap:8px;max-height:380px;display:grid;overflow-y:auto}.manage-team-queue-list>label{border:1px solid var(--line-soft);background:var(--surface-raised);cursor:pointer;border-radius:9px;grid-template-columns:auto minmax(0,1fr);align-items:start;gap:10px;padding:12px;display:grid}.manage-team-queue-list input{width:17px;min-height:17px;accent-color:var(--accent);margin-top:2px}.manage-team-queue-list label>span{gap:3px;display:grid}.manage-team-queue-list strong{color:var(--navy)}.manage-team-queue-list small{color:var(--muted);font-size:9px;line-height:1.4}.manage-team-assignment-card>p{color:var(--muted);margin:0;font-size:10px;line-height:1.5}.rts-summary-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.rts-summary-grid .metric-card small{color:var(--muted);font-size:10px;line-height:1.45}.owner-rts-upload-card{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:8px 24px;display:grid}.owner-rts-upload-card h2{margin:3px 0 6px}.owner-rts-upload-card p{color:var(--muted);margin:0 0 7px}.owner-rts-upload{cursor:pointer;position:relative}.owner-rts-upload input{opacity:0;pointer-events:none;block-size:1px;inline-size:1px;position:absolute}.owner-rts-formats{color:var(--muted);text-align:right;grid-column:2}.owner-rts-empty{text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:10px;min-height:240px;display:flex}.owner-rts-empty>svg{color:var(--green)}.owner-rts-empty h2,.owner-rts-empty p{margin:0}.owner-rts-empty p{max-width:520px;color:var(--muted)}.owner-rts-error>svg{color:#b7791f}.owner-rts-retry-actions{flex-wrap:wrap;justify-content:center;gap:9px;display:flex}.owner-rts-overall{white-space:nowrap;align-items:center;gap:6px;font-weight:800;display:inline-flex}.owner-rts-overall.ready{color:var(--success)}.owner-rts-overall.attention{color:var(--warning)}.rts-list-panel{overflow:hidden}.rts-filter-grid{border-bottom:1px solid var(--line-soft);background:var(--surface-secondary);grid-template-columns:minmax(220px,1.35fr) repeat(4,minmax(150px,.75fr)) auto;align-items:end;gap:10px;padding:16px 20px;display:grid}.rts-filter-grid label{min-width:0;color:var(--text-secondary);gap:6px;font-size:10px;font-weight:800;display:grid}.rts-filter-grid input,.rts-filter-grid select{width:100%}.rts-search{position:relative;display:block!important}.rts-search svg{z-index:1;color:var(--text-muted);position:absolute;top:50%;left:13px;transform:translateY(-50%)}.rts-search input{padding-left:39px}.rts-attention-toggle{border:1px solid var(--line);background:var(--surface-raised);white-space:nowrap;border-radius:9px;flex-direction:row;align-items:center;min-height:40px;padding:0 12px;gap:8px!important;display:flex!important}.rts-attention-toggle input{width:16px;min-height:16px;accent-color:var(--accent);margin:0}.rts-table{min-width:1140px}.rts-table td>strong,.rts-table td>small{display:block}.rts-table td>small{color:var(--muted);margin-top:4px;font-size:9px}.rts-table td:last-child{width:140px}.rts-table .button{white-space:nowrap;min-height:34px;padding:7px 10px}.rts-state-chips{flex-wrap:wrap;gap:5px;display:flex}.rts-state-chips>span{border:1px solid color-mix(in srgb, var(--accent) 38%, var(--line));min-width:30px;color:var(--success);background:var(--success-soft);border-radius:999px;justify-content:center;padding:4px 7px;font-size:9px;font-weight:850;display:inline-flex}.rts-muted{color:var(--muted);font-size:10px}.status-ready,.status-override_applied,.status-verified{color:var(--success);background:var(--success-soft)}.status-needs_review,.status-expiring,.status-partial,.status-outdated{color:var(--warning);background:var(--warning-soft)}.status-missing_report,.status-missing,.status-expired,.status-rejected{color:var(--danger);background:var(--danger-soft)}.status-unknown{color:var(--text-secondary);background:var(--surface-hover)}.rts-detail-toolbar{justify-content:space-between;align-items:center;gap:14px;margin-bottom:16px;display:flex}.rts-detail-toolbar>div{flex-wrap:wrap;gap:7px;display:flex}.rts-agent-summary{justify-content:space-between;align-items:center;gap:22px;margin-bottom:18px;padding:20px;display:flex}.rts-agent-summary>div{align-items:center;gap:12px;display:flex}.rts-agent-summary>div>div{gap:4px;display:grid}.rts-agent-summary small{color:var(--muted)}.rts-agent-summary dl{border:1px solid var(--line);background:var(--line);border-radius:10px;grid-template-columns:repeat(3,minmax(0,1fr));gap:1px;min-width:min(620px,60%);margin:0;display:grid;overflow:hidden}.rts-agent-summary dl>div{background:var(--surface-secondary);gap:6px;padding:12px;display:grid}.rts-agent-summary dt,.rts-report-detail dt,.rts-active-override dt{color:var(--muted);text-transform:uppercase;font-size:9px;font-weight:800}.rts-agent-summary dd,.rts-report-detail dd,.rts-active-override dd{color:var(--navy);margin:0;font-size:11px;font-weight:750}.rts-detail-grid{grid-template-columns:minmax(300px,.8fr) minmax(420px,1.2fr);gap:18px;margin-bottom:18px;display:grid}.rts-detail-grid>.panel{margin:0}.rts-state-detail-list{background:var(--line-soft);gap:1px;display:grid}.rts-state-detail-list article{background:var(--surface-raised);grid-template-columns:48px 1fr;align-items:center;gap:12px;padding:13px 20px;display:grid}.rts-state-detail-list article>span{width:38px;height:30px;color:var(--success);background:var(--success-soft);border-radius:8px;place-items:center;font-weight:850;display:grid}.rts-state-detail-list article>div{gap:3px;display:grid}.rts-state-detail-list small{color:var(--muted)}.rts-report-detail{gap:18px;padding:20px;display:grid}.rts-report-detail dl{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:0;display:grid}.rts-report-detail dl>div{border:1px solid var(--line-soft);background:var(--surface-secondary);border-radius:9px;gap:6px;padding:12px;display:grid}.rts-report-detail>div{gap:10px;display:grid}.rts-edit-form,.rts-override-panel{margin-bottom:18px}.rts-edit-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;padding:20px;display:grid}.rts-edit-grid label{gap:6px;font-size:10px;font-weight:800;display:grid}.rts-edit-grid label small{color:var(--muted);font-weight:500}.rts-edit-grid>label:first-child,.rts-note-field{grid-column:1/-1}.rts-edit-form .form-actions{justify-content:flex-end;padding:0 20px 20px}.rts-override-form{grid-template-columns:auto minmax(170px,.4fr) minmax(260px,1fr) auto;align-items:end;gap:14px;padding:20px;display:grid}.rts-override-form label,.rts-active-override form label{gap:6px;font-size:10px;font-weight:800;display:grid}.rts-override-source{min-height:40px;color:var(--warning);align-items:center;gap:8px;display:flex}.rts-active-override{color:var(--success);grid-template-columns:auto minmax(0,1fr) minmax(260px,.55fr);align-items:start;gap:18px;padding:20px;display:grid}.rts-active-override dl{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:0;display:grid}.rts-active-override dl>div{gap:5px;display:grid}.rts-active-override form{gap:10px;display:grid}.rts-history-list{background:var(--line-soft);gap:1px;display:grid}.rts-history-list article{background:var(--surface-raised);gap:11px;padding:14px 20px;display:flex}.rts-history-list article>div{gap:3px;display:grid}.rts-history-list small{color:var(--muted)}.rts-history-list p{color:var(--text-secondary);margin:5px 0 0;line-height:1.5}.rts-history-icon{width:30px;height:30px;color:var(--success);background:var(--success-soft);border-radius:50%;flex:none;place-items:center;display:grid}@media (max-width:1280px){.owner-team-card-grid{grid-template-columns:1fr}.rts-filter-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.rts-search{grid-column:span 2}.rts-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:900px){.settings-security-grid,.integration-card-grid{grid-template-columns:1fr}.integration-card-grid .integration-card+.integration-card{border-top:1px solid var(--line-soft);border-left:0}.advertising-provider-card{grid-template-columns:auto minmax(0,1fr)}.advertising-provider-actions{grid-column:2;justify-content:flex-start}.owner-team-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.owner-team-manager{grid-template-columns:auto minmax(0,1fr) auto}.owner-team-manager>.button{grid-column:1/-1;width:100%}.rts-filter-grid,.rts-edit-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.rts-search,.rts-edit-grid>label:first-child,.rts-note-field{grid-column:1/-1}.rts-detail-grid{grid-template-columns:1fr}.rts-agent-summary{flex-direction:column;align-items:stretch}.rts-agent-summary dl{width:100%;min-width:0}.rts-override-form,.rts-active-override{grid-template-columns:1fr}}@media (max-width:600px){.integration-card{grid-template-columns:auto minmax(0,1fr)}.integration-card>.button,.integration-card>.status-pill{grid-column:1/-1;justify-content:center;width:100%}.advertising-provider-experience>.alert{margin-inline:14px}.advertising-provider-card{padding-inline:14px}.advertising-provider-actions{grid-column:1/-1;grid-template-columns:1fr;width:100%;display:grid!important}.advertising-provider-actions .button,.advertising-provider-actions .text-button{justify-content:center;width:100%}.advertising-account-picker>div:first-child{flex-direction:column;align-items:flex-start}.advertising-account-picker .text-button{justify-content:center;width:100%}.advertising-read-only-note,.advertising-campaigns{margin-inline:14px}.owner-team-summary{grid-template-columns:1fr}.owner-team-toolbar{flex-direction:column;align-items:stretch}.owner-team-toolbar>label,.owner-team-toolbar select{width:100%}.owner-team-card>header{flex-direction:column;align-items:flex-start}.owner-team-card>header .button{width:100%}.owner-team-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.owner-team-queues>article{flex-direction:column;align-items:flex-start}.owner-team-queues>article>span:last-child{text-align:left;gap:8px;display:flex}.rts-summary-grid,.rts-filter-grid,.rts-edit-grid{grid-template-columns:1fr}.rts-search,.rts-edit-grid>label:first-child,.rts-note-field{grid-column:auto}.rts-detail-toolbar{flex-direction:column;align-items:flex-start}.rts-agent-summary dl,.rts-report-detail dl,.rts-active-override dl{grid-template-columns:1fr}.workspace-section-tabs{flex-wrap:wrap;overflow:visible}.owner-rts-upload-card{grid-template-columns:1fr;align-items:stretch}.owner-rts-upload-card .button{width:100%}.owner-rts-formats{text-align:left;grid-column:1}.ceo-schedule-item{grid-template-columns:54px 28px minmax(0,1fr)}.ceo-schedule-join{grid-column:3;justify-self:start}.owner-rts-retry-actions,.owner-rts-retry-actions .button{width:100%}}@media (max-width:760px){.resource-search{flex-direction:column;align-items:stretch}.resource-search .filter-label,.resource-search .button{width:100%}.resource-row-link{align-items:flex-start;padding:15px}.resource-row-copy small{white-space:normal}.resource-detail-card{padding:18px}.resource-detail-heading{flex-direction:column}.resource-detail-actions{justify-content:flex-start;width:100%}.resource-detail-heading h2{font-size:24px}.resource-destination-card,.resource-acknowledgment{flex-direction:column;align-items:stretch}.resource-destination-card .button,.resource-file-actions,.resource-file-actions .button,.resource-acknowledgment .button{width:100%}.resource-file-actions{flex-direction:column}.resource-modal .form-actions{flex-direction:column-reverse;align-items:stretch}.resource-modal .form-actions .button{width:100%}}[data-tutorial-highlight=true]{outline-offset:4px;border-radius:10px;position:relative;box-shadow:0 0 0 5px #19915c1f;z-index:73!important;outline:3px solid #19915c6b!important}.tutorial-step-layer{pointer-events:none}.tutorial-backdrop{z-index:72;pointer-events:none;-webkit-backdrop-filter:none;backdrop-filter:none;background:#0a16125c;position:fixed;inset:0}.tutorial-modal-layer{z-index:86;background:#0c171361;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.tutorial-dialog{border:1px solid var(--line);width:min(440px,100%);color:var(--ink);background:var(--dialog-background);border-radius:18px;padding:28px;position:relative;box-shadow:0 20px 60px #12251f33}.tutorial-dialog h2,.tutorial-popover h2{margin:5px 0 8px}.tutorial-dialog>p:not(.eyebrow),.tutorial-popover>p{color:var(--muted);margin:0;line-height:1.55}.tutorial-close{position:absolute;top:14px;right:14px}.tutorial-dialog-actions{flex-wrap:wrap;gap:10px;margin-top:22px;display:flex}.tutorial-popover{z-index:84;width:min(360px,100vw - 32px);max-height:calc(100dvh - 32px);color:var(--ink);background:var(--dialog-background);pointer-events:auto;border:1px solid #19915c47;border-radius:16px;grid-template-rows:auto minmax(0,1fr) auto;padding:18px;display:grid;position:fixed;overflow:hidden;box-shadow:0 18px 55px #10261e38}.tutorial-popover.fallback{top:50%;left:50%;transform:translate(-50%,-50%)}.tutorial-fallback-note{font-size:.82rem;color:var(--text-secondary)!important;margin-top:10px!important}.tutorial-popover-body{overscroll-behavior:contain;min-height:0;overflow:auto}.tutorial-popover-body>h2{margin:5px 0 8px}.tutorial-popover-body>p{color:var(--muted);margin:0;line-height:1.55}.tutorial-recovery{z-index:70;box-shadow:var(--shadow);position:fixed;bottom:94px;right:18px}.tutorial-popover header,.tutorial-popover footer{justify-content:space-between;align-items:center;gap:12px;display:flex}.tutorial-popover header span{color:var(--muted);text-transform:uppercase;letter-spacing:.04em;font-size:.78rem;font-weight:700}.tutorial-popover footer{margin-top:18px}.tutorial-popover footer>span{align-items:center;gap:8px;display:flex}.tutorial-popover footer .button{align-items:center;gap:5px;min-height:38px;display:inline-flex}.tutorial-skip{white-space:nowrap}.tutorial-suspended{z-index:28;border:1px solid var(--line);max-width:min(390px,100vw - 36px);color:var(--ink);background:var(--surface-raised);border-radius:13px;align-items:center;gap:9px;padding:12px 14px;font-size:.85rem;display:flex;position:fixed;bottom:94px;right:18px;box-shadow:0 12px 35px #14272126}.tutorial-suspended svg{color:var(--teal);flex:none}.tutorial-suspended>span{gap:4px;min-width:0;display:grid}.tutorial-suspended .inline-message{background:0 0;margin:0;padding:0}.tutorial-suspended .button{flex:none;margin-left:auto}.profile-menu-action{width:100%;justify-content:flex-start!important}.coaching-next-call-controls{border:1px solid var(--line);background:var(--surface-secondary);border-radius:14px;gap:.75rem;min-width:0;margin-top:1rem;padding:1rem;display:grid}.coaching-next-call-controls>div,.coaching-next-call-controls label{gap:.25rem;display:grid}.coaching-next-call-controls small{color:var(--muted);line-height:1.4}.coaching-next-call-controls select{border:1px solid var(--line);border-radius:var(--radius-control);width:100%;min-width:0;min-height:44px;color:var(--ink);background:var(--input-background);font:inherit;padding:0 2.25rem 0 .75rem}.coaching-next-call-controls>.button{justify-content:center;width:100%;min-height:44px}.coaching-stay-option{border:1px solid var(--line);background:var(--surface-raised);cursor:pointer;border-radius:12px;align-items:start;padding:.75rem;grid-template-columns:auto 1fr!important}.coaching-stay-option input{margin-top:.2rem}@media (max-width:900px){.tutorial-popover,.tutorial-popover.fallback{bottom:max(84px, calc(env(safe-area-inset-bottom) + 68px));max-height:calc(100dvh - max(116px, calc(env(safe-area-inset-bottom) + 100px)));transform:none;top:auto!important;left:16px!important}}@media (max-width:720px){.tutorial-dialog{padding:24px 20px}.tutorial-dialog-actions .button{flex:140px}.tutorial-popover footer{flex-wrap:wrap;align-items:flex-end}.tutorial-popover footer>span{margin-left:auto}.tutorial-suspended{bottom:84px;left:16px;right:16px}.tutorial-recovery{bottom:84px;right:16px}.coaching-next-call-controls{padding:.75rem}}.theme-preference-control{margin:10px 4px 12px}.theme-toggle{border-radius:var(--radius-control);color:#dce7ed;cursor:pointer;background:#ffffff0a;border:1px solid #9db1c138;justify-content:space-between;align-items:center;gap:12px;min-height:44px;padding:8px 9px;display:flex;position:relative}.theme-toggle-copy{align-items:center;gap:9px;min-width:0;display:flex}.theme-toggle-copy>span{gap:1px;min-width:0;display:grid}.theme-toggle-copy strong{font-size:11px;line-height:1.2}.theme-toggle-copy small{color:#9db1c1;font-size:9px}.theme-toggle input{opacity:0;pointer-events:none;width:1px;height:1px;position:absolute}.theme-toggle-track{background:#708291;border-radius:999px;flex:none;width:36px;height:21px;transition:background-color .15s;position:relative}.theme-toggle-track>span{background:#fff;border-radius:50%;width:15px;height:15px;transition:transform .15s;position:absolute;top:3px;left:3px;box-shadow:0 1px 4px #0000003d}.theme-toggle input:checked+.theme-toggle-track{background:var(--teal)}.theme-toggle input:checked+.theme-toggle-track>span{transform:translate(15px)}.theme-toggle input:focus-visible+.theme-toggle-track{outline-offset:2px;outline:3px solid #48b99a4d}.theme-toggle:has(input:disabled){cursor:wait;opacity:.7}.theme-toggle-error{color:#fac7ca;margin:6px 8px 0;font-size:9px;line-height:1.4}.apex-surface .theme-toggle{color:var(--navy);border-color:var(--line);background:var(--surface-secondary)}.apex-surface .theme-toggle-copy small{color:var(--muted)}:root[data-theme=dark] .apex-surface{--teal:var(--accent);--teal-soft:var(--accent-soft);--navy:var(--heading);--ink:var(--text-primary);--line:var(--border);--canvas:var(--background);--panel:var(--surface);--surface-subtle:var(--surface-secondary);--line-soft:color-mix(in srgb, var(--border) 62%, transparent);--mint:var(--accent-soft);color:var(--ink);background:var(--background)}:root[data-theme=dark] .apex-surface :is(.mobile-shell-bar,.panel,.metric-card,.canonical-card,.workspace-section-card,.profile-menu>summary,.profile-menu>div,.header-icon-link,.people-picker,.people-results,.people-results button,.thread-row,.message-stream article,.outbound-dialer-drawer,.dialer-prospect-results,.notification-popover,.workspace-status-control,.route-state-card,.team-agent-drawer,.private-check-in-prompt,.manager-rescue-card,.canonical-search,.canonical-table,.canonical-metrics>article,.canonical-dialog,.canonical-toolbar,.canonical-filter-buttons button,.canonical-order button,.canonical-control-buttons button,.canonical-table-action,.canonical-close,.canonical-icon-button,.canonical-appointment-list button,.tab-strip,.business-line-switch,.workspace-section-tabs,.owner-team-summary article,.owner-team-card,.softphone-setup,.application-update-toast){color:var(--ink);border-color:var(--line);background:var(--surface)}:root[data-theme=dark] .apex-surface .sidebar{color:var(--text-secondary);border-color:var(--line);background:var(--sidebar-background)}:root[data-theme=dark] .apex-surface .main-content{color:var(--ink);background:var(--workspace-background)}:root[data-theme=dark] .apex-surface :is(.panel,.metric-card,.canonical-card,.workspace-section-card){color:var(--ink);border-color:var(--line);background:var(--surface);box-shadow:var(--elevation-panel)}:root[data-theme=dark] .apex-surface :is(.canonical-card h2,.canonical-card h3,.canonical-table td,.canonical-table td>strong,.canonical-metrics strong,.canonical-list article strong,.canonical-hours strong,.canonical-topic-grid strong,.canonical-contact-list strong,.canonical-appointment-list strong,.canonical-calendar-event time,.people-picker h2,.message-stream p){color:var(--ink)}:root[data-theme=dark] .apex-surface :is(.canonical-card p,.canonical-table td>small,.canonical-metrics small,.canonical-empty,.canonical-helper,.canonical-list article small,.canonical-hours>div,.canonical-topic-grid p,.canonical-contact-list small,.canonical-appointment-list small,.page-header:not(.ceo-home-header) p:not(.eyebrow),.message-stream small){color:var(--muted)}:root[data-theme=dark] .apex-surface :is(.message-stream,.canonical-table th,.canonical-day-group>h3,.drawer-status-summary,.coaching-next-call-controls){color:var(--ink);background:var(--surface-secondary)}:root[data-theme=dark] .apex-surface :is(.nav-link:hover,.people-results button:hover,.people-results button:focus-visible,.thread-row:hover,.thread-row.active,.notification-row:hover,.canonical-table tbody tr:hover,.canonical-topic-grid>a:hover){color:var(--heading);background:var(--surface-hover)}:root[data-theme=dark] .apex-surface .nav-link{color:var(--text-secondary)}:root[data-theme=dark] .apex-surface .nav-link.active{color:var(--accent);background:var(--accent-soft)}:root[data-theme=dark] .apex-surface .brand-copy strong{color:var(--heading)}:root[data-theme=dark] .apex-surface .brand-copy small,:root[data-theme=dark] .apex-surface .platform-attribution,:root[data-theme=dark] .apex-surface .user-meta small{color:var(--text-muted)}:root[data-theme=dark] .apex-surface .mobile-menu-button{color:var(--heading);background:var(--surface);border-color:var(--line)}:root[data-theme=dark] .apex-surface .apex-help-card{color:var(--text-secondary);border-color:var(--line);background:var(--surface-secondary)}:root[data-theme=dark] .apex-surface .apex-help-card strong{color:var(--heading)}:root[data-theme=dark] .apex-surface .apex-help-card:hover{background:var(--surface-hover)}:root[data-theme=dark] .apex-surface .modal-backdrop,:root[data-theme=dark] .apex-surface .canonical-dialog-backdrop{background:var(--backdrop)}:root[data-theme=dark] .apex-surface :is(.modal,.tutorial-dialog,.tutorial-popover){color:var(--ink);border-color:var(--line);background:var(--dialog-background)}:root[data-theme=dark] .apex-surface :is(input,select,textarea){color:var(--ink);border-color:var(--border-strong);background:var(--input-background)}:root[data-theme=dark] .apex-surface :is(input,select,textarea)::placeholder{color:var(--text-muted)}:root[data-theme=dark] .apex-surface .button.secondary{color:var(--ink);border-color:var(--line);background:var(--surface-raised)}:root[data-theme=dark] .apex-surface .button.secondary:hover:not(:disabled){background:var(--surface-hover)}:root[data-theme=dark] .apex-surface .tenant-logo{background:#fff}:root[data-theme=dark] .apex-surface :is(.conversation-heading,.message-composer,.conversation-type-grid>button,.modal-people-results,.group-member-list,.team-filter-strip button,.team-search,.team-agent-drawer,.team-agent-drawer>header,.manage-team-summary,.manage-team-assignment-card,.manage-team-search,.manage-team-agent-list,.workspace-section-tabs,.owner-team-summary article,.owner-team-card,.owner-team-metrics>div,.owner-team-queues>p,.owner-team-queues>article,.manage-team-queue-section,.manage-team-queue-list>label,.ceo-live-team,.outbound-dialer-drawer,.dialer-prospect-results,.dialpad button,.outbound-call-preview,.outbound-active-panel,.incoming-call-card,.inbound-sound-setup){color:var(--ink);border-color:var(--line);background:var(--surface)}:root[data-theme=dark] .apex-surface .message-stream{background:var(--surface-secondary);scrollbar-color:var(--border-strong) transparent}:root[data-theme=dark] .apex-surface .message-stream .message-bubble.received{color:var(--ink);border-color:var(--line);background:var(--surface-raised)}:root[data-theme=dark] .apex-surface .message-stream .message-bubble.sent{color:var(--ink);border-color:color-mix(in srgb, var(--accent) 42%, var(--line));background:var(--accent-soft)}:root[data-theme=dark] .apex-surface .message-stream .message-bubble :is(strong,p,time){color:var(--ink)}:root[data-theme=dark] .apex-surface .message-stream .message-bubble time,:root[data-theme=dark] .apex-surface .message-date-separator{color:var(--text-muted)}:root[data-theme=dark] .apex-surface .message-date-separator:before,:root[data-theme=dark] .apex-surface .message-date-separator:after{background:var(--line)}:root[data-theme=dark] .apex-surface .thread-row.active{color:var(--heading);background:var(--accent-soft)}:root[data-theme=dark] .apex-surface .thread-row :is(strong),:root[data-theme=dark] .apex-surface .thread-row.active strong{color:var(--heading)}:root[data-theme=dark] .apex-surface :is(.selected-people button,.owner-team-create-card){color:var(--accent);border-color:color-mix(in srgb, var(--accent) 42%, var(--line));background:var(--accent-soft)}:root[data-theme=dark] .apex-surface :is(.manage-team-assignment-card select,.manage-agent-editor select,.manage-agent-editor input){color:var(--ink);border-color:var(--border-strong);background:var(--input-background)}:root[data-theme=dark] .apex-surface .manage-team-agent-list>article.editing{background:var(--surface-secondary)}:root[data-theme=dark] .apex-surface :is(.outbound-call-preview,.outbound-active-panel){background:var(--accent-soft)}:root[data-theme=dark] .apex-surface :is(.outbound-call-preview dl>div,.outbound-active-panel dl>div){border-color:var(--line)}:root[data-theme=dark] .apex-surface .dialer-readiness-trigger{color:var(--warning);background:var(--warning-soft)}:root[data-theme=dark] .apex-surface .dialer-readiness-trigger:hover{color:var(--warning);background:color-mix(in srgb, var(--warning-soft) 82%, var(--surface-hover))}:root[data-theme=dark] .apex-surface .inbound-sound-setup{color:var(--ink);background:var(--surface-raised)}:root[data-theme=dark] .apex-surface .incoming-call-backdrop,:root[data-theme=dark] .apex-surface :is(.tutorial-backdrop,.tutorial-modal-layer){background:var(--backdrop)}:root[data-theme=dark] :is(.incoming-call-card,.inbound-sound-setup,.private-check-in-prompt,.softphone-setup,.application-update-toast,.telephony-readiness-modal,.tutorial-dialog,.tutorial-popover){color:var(--ink);border-color:var(--line);background:var(--dialog-background);box-shadow:0 20px 56px var(--shadow-color)}:root[data-theme=dark] :is(.incoming-call-backdrop,.modal-backdrop,.tutorial-backdrop,.tutorial-modal-layer){background:var(--backdrop)}:root[data-theme=dark] :is(.incoming-call-card,.private-check-in-prompt,.inbound-sound-setup,.application-update-toast) :is(h2,h3,strong){color:var(--heading)}:root[data-theme=dark] :is(.incoming-call-card,.private-check-in-prompt,.inbound-sound-setup,.application-update-toast) :is(p,small){color:var(--text-secondary)}:root[data-theme=dark] .apex-surface .notification-row{color:var(--ink);border-color:var(--line-soft);background:var(--surface-raised)}:root[data-theme=dark] .apex-surface .notification-row.unread{color:var(--ink);background:var(--surface-unread);box-shadow:inset 3px 0 0 var(--accent)}:root[data-theme=dark] .apex-surface button.notification-row:hover{background:var(--surface-hover)}:root[data-theme=dark] .apex-surface .notification-row-copy{color:var(--text-secondary)}:root[data-theme=dark] .apex-surface .notification-row-heading :is(strong,time){color:var(--heading)}:root[data-theme=dark] .apex-surface .notification-row-heading time{color:var(--text-muted)}:root[data-theme=dark] .apex-surface .notification-row-icon,:root[data-theme=dark] .apex-surface .notification-row-copy>small{color:var(--success);background:var(--success-soft)}:root[data-theme=dark] .apex-surface :is(.supervision-call-card,.private-check-in-card,.drawer-status-summary,.drawer-current-call){color:var(--ink);border-color:var(--line);background:var(--surface-secondary)}:root[data-theme=dark] .apex-surface .supervision-live-facts>div{background:var(--surface-hover)}:root[data-theme=dark] .apex-surface :is(.supervision-live-facts dd,.drawer-status-summary>strong,.drawer-metric-grid strong){color:var(--heading)}:root[data-theme=dark] .apex-surface .button.primary{color:var(--accent-contrast)}:root[data-theme=dark] .apex-surface .button.danger{color:var(--danger-contrast)}:root[data-theme=dark] .apex-surface .status-pill{color:var(--text-secondary);background:var(--surface-hover)}:root[data-theme=dark] .apex-surface .status-pill.success{color:var(--success);background:var(--success-soft)}:root[data-theme=dark] .apex-surface .status-pill.warning{color:var(--warning);background:var(--warning-soft)}:root[data-theme=dark] .apex-surface .status-pill.danger{color:var(--danger);background:var(--danger-soft)}:root[data-theme=dark] .status{color:var(--text-secondary);background:var(--surface-hover)}:root[data-theme=dark] :is(.status-active,.status-completed,.status-answered,.status-connected,.status-billable,.status-enrolled,.status-appointment_scheduled,.status-available,.status-approved,.status-recording_available){color:#8ad9c2;background:#173a32}:root[data-theme=dark] :is(.status-missed,.status-failed,.status-disabled,.status-invalid_credentials,.status-disconnected,.status-non_billable,.status-do_not_contact){color:#f0a0a7;background:#40252a}:root[data-theme=dark] :is(.status-manual_review,.status-pending,.status-invited,.status-working,.status-new,.status-ringing,.status-validating,.status-attention_required,.status-after_call_work){color:#e7c47d;background:#3a301c}:root[data-theme=dark] .status-on_call{color:#9ac9e8;background:#1d3444}:root[data-theme=dark] .workspace-status-menu>summary{--workforce-control-color:#b7c1c8;--workforce-control-bg:#29343e}:root[data-theme=dark] .workspace-status-state-on_call>summary{--workforce-control-color:#86d6ba;--workforce-control-bg:#183d34}:root[data-theme=dark] .workspace-status-state-available>summary{--workforce-control-color:#7cd0d7;--workforce-control-bg:#183a3d}:root[data-theme=dark] .workspace-status-state-ringing>summary{--workforce-control-color:#b3a8f1;--workforce-control-bg:#29264a}:root[data-theme=dark] .workspace-status-state-paused>summary{--workforce-control-color:#e7c47d;--workforce-control-bg:#3a301c}:root[data-theme=dark] .workspace-status-state-break>summary,:root[data-theme=dark] .workspace-status-state-lunch>summary{--workforce-control-color:#e5a36c;--workforce-control-bg:#402d20}:root[data-theme=dark] .workspace-status-state-meeting>summary,:root[data-theme=dark] .workspace-status-state-training>summary,:root[data-theme=dark] .workspace-status-state-coaching>summary{--workforce-control-color:#c4a8e7;--workforce-control-bg:#332744}:root[data-theme=dark] .workspace-status-state-after_call_work>summary{--workforce-control-color:#9ac9e8;--workforce-control-bg:#1d3444}:root[data-theme=dark] .workspace-status-state-offline>summary,:root[data-theme=dark] .workspace-status-state-not_ready>summary,:root[data-theme=dark] .workspace-status-state-confirming>summary{--workforce-control-color:#b7c1c8;--workforce-control-bg:#29343e}:root[data-theme=dark] .workspace-status-state-technical_issue>summary{--workforce-control-color:#f0a0a7;--workforce-control-bg:#40252a}:root[data-theme=dark] .workforce-status-on-call{--operational-color:#86d6ba;--operational-bg:#183d34}:root[data-theme=dark] .workforce-status-available{--operational-color:#7cd0d7;--operational-bg:#183a3d}:root[data-theme=dark] .workforce-status-ringing{--operational-color:#b3a8f1;--operational-bg:#29264a}:root[data-theme=dark] .workforce-status-paused,:root[data-theme=dark] .queue-operational-status-priority-pending{--operational-color:#e7c47d;--operational-bg:#3a301c}:root[data-theme=dark] .workforce-status-not-ready,:root[data-theme=dark] .workforce-status-offline,:root[data-theme=dark] .queue-operational-status-waiting,:root[data-theme=dark] .queue-operational-status-not-in-queue{--operational-color:#b7c1c8;--operational-bg:#29343e}:root[data-theme=dark] .workforce-status-break,:root[data-theme=dark] .workforce-status-lunch{--operational-color:#e5a36c;--operational-bg:#402d20}:root[data-theme=dark] .workforce-status-meeting,:root[data-theme=dark] .workforce-status-training,:root[data-theme=dark] .workforce-status-coaching{--operational-color:#c4a8e7;--operational-bg:#332744}:root[data-theme=dark] .workforce-status-technical-issue{--operational-color:#f0a0a7;--operational-bg:#40252a}:root[data-theme=dark] .queue-operational-status-next-up{--operational-color:#8dbfec;--operational-bg:#20364a}:root[data-theme=dark] .queue-operational-status-priority{--operational-color:#efa6ba;--operational-bg:#422735}@media (prefers-reduced-motion:reduce){.theme-toggle-track,.theme-toggle-track>span{transition:none}}.workforce-status-row{--workforce-row-accent:#7b8794;--workforce-row-background:var(--surface-secondary);background:var(--workforce-row-background);box-shadow:inset 4px 0 0 var(--workforce-row-accent)}.workforce-status-row-ready{--workforce-row-accent:#218866;--workforce-row-background:#edf8f2}.workforce-status-row-unavailable{--workforce-row-accent:#b47719;--workforce-row-background:#fff9ea}.workforce-status-row-offline{--workforce-row-accent:#bb5961;--workforce-row-background:#fff2f3}.ceo-live-person.workforce-status-row.manager{outline:1px solid color-mix(in srgb, var(--workforce-row-accent) 34%, var(--line));outline-offset:-1px}.team-operation-row.workforce-status-row.needs-assistance{background:var(--workforce-row-background);box-shadow:inset 4px 0 0 var(--workforce-row-accent), inset -4px 0 0 #d48a29}:root[data-theme=dark] .workforce-status-row-ready{--workforce-row-accent:#60c6a3;--workforce-row-background:#15372e}:root[data-theme=dark] .workforce-status-row-unavailable{--workforce-row-accent:#ddb65f;--workforce-row-background:#352d1c}:root[data-theme=dark] .workforce-status-row-offline{--workforce-row-accent:#e0838b;--workforce-row-background:#3b2428}@media (max-width:600px){.call-review-backdrop{padding:12px}.call-review-dialog{max-height:calc(100dvh - 24px);padding:18px}.call-review-summary,.call-review-disposition{grid-template-columns:1fr}.call-review-section{padding:15px}.call-recording-state{flex-wrap:wrap;align-items:flex-start}.call-recording-state .button,.call-recording-player .button{justify-content:center;width:100%}}